Germain Mazda of Columbus

As a first-time dealership buyer, I expected the horror stories I’ve always heard—but my experience at Germain Mazda of Columbus was the complete opposite. Donovan Donovan was fantastic and helped me find stories I’ve always heard—but my experience at Germain Mazda of Columbus was the complete opposite. Donovan Donovan was fantastic and helped me find the perfect Mazda CX-5 for my needs and personality. Mike Mike made the financial side simple and straightforward with minimal negotiation. The entire team took great care of me from start to finish. I highly recommend Germain Mazda of Columbus—they’ve earned my loyalty. More

Welcoming atmosphere and friendly staff. Didn't feel any buying pressure. Great selection of multiple models Didn't feel any buying pressure. Great selection of multiple models More

I would say extremely excellent service and most of all very honest Spencer was very . Professional and knowledgeable about my service very honest Spencer was very . Professional and knowledgeable about my service More

Amy was very helpful. I was able to get my recalls taken care of on this visit instead of having to come back. I was able to get my recalls taken care of on this visit instead of having to come back. More

Customer service, was customer friendly. And I like the idea that your able to see what there doing as they see what's happening with the car. Showing you what needs done or if any changes a And I like the idea that your able to see what there doing as they see what's happening with the car. Showing you what needs done or if any changes at all, or if everything looking ok. If in Columbus, Ohio and your car needs service. At the Mazda Service Center stop by/appt with Germaine Madza on Morse Rd. More

I bought a 2025 CX30 in July. First off they did the title wrong and it has my co-signers name on it and they are blaming the bank saying the bank required it. Spoke to the bank s First off they did the title wrong and it has my co-signers name on it and they are blaming the bank saying the bank required it. Spoke to the bank said nope the dealership didn’t have to do it that way. 2nd I paid $1000 extra for the ceramic (that I later found out already came in it) but if you pay the $1000 they will fix ANY chips. Oh ok great! Well a week after I got my car I got a chip. They scheduled to get it fix and then it got canceled. They never called me to reschedule. I called my salesman 3weeks later and he said he’d call me back! Do you think he has yet?!?! NOPE!!! How am I supposed to refer ppl here when after I bought the car I’ve been treated like this. Oh did I mention their title lady hung up on me twice and was supposed to call me too but never did. Come to find out she said “it’s not her job” when she was supposed to have new paperwork sent to me to sign for a new white title. Soooo how do I recommend ppl? After we’ve bought 3 cars here? And I’m the one that gets F’d More

Excellent service by caring people. From the explanations to the best solution to my issues. From the explanations to the best solution to my issues. More

I am SO PLEASED with Germain Mazda. That always provide excellent service, and 9/8/25 was no exception. Even though I'm mistakenly thought I had an appointment, I didn't! The technician That always provide excellent service, and 9/8/25 was no exception. Even though I'm mistakenly thought I had an appointment, I didn't! The technicians were able to work me in just the same. 😊 More

I always get top notch service at Germain. I dealt with Spencer this visit. He was very professional. He got my service done quickly. He explained everything that was going on with my service. I dealt with Spencer this visit. He was very professional. He got my service done quickly. He explained everything that was going on with my service. He was friendly. Germain is a top quality dealership. I have always had a great experience when I’ve dealt with them. Highly recommend them. More

The service department team at Germain Mazda of Columbus is extraordinary! Heidi Stephenson was so kind during my stressful car breakdown, and she was able to work me into their schedule very quickly. Amy D is extraordinary! Heidi Stephenson was so kind during my stressful car breakdown, and she was able to work me into their schedule very quickly. Amy Dugger was amazing! She was incredibly helpful with daily updates--it was comforting to have her as my direct contact. Mike the technician was very thorough and provided detailed explanations, including a video where he pointed out all of the issues! Toni Mogavero also helped make the whole situation stress-free. I would HIGHLY recommend Germain Mazda of Columbus to anyone needing car repairs or routine maintenance! A huge thank-you to the entire service department team!! More