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Germain Mazda of Columbus

Columbus , OH

4.7
480 Reviews

4330 Morse Road

Columbus , OH

43230

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Showing 480 reviews

March 28, 2024

Always timely and great customer service with a smile service staff is always friendly and kind More

by Fran B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Germain
Mar 28, 2024 -

Germain Mazda of Columbus responded

We are honored to receive your support, Fran. Thank you! - Germain Mazda East of Columbus Team

March 10, 2024

Had my car for 1week didn’t give a a rental car I had to personally rent a car and pay for it on my owe somewhere else but what’s worse is that after 1 weeks they said they can’t fix it because of other pre More

by Madza
Recommend Dealer
No
Employees Worked With
Amy and Spencer , Mike Worthington
Mar 11, 2024 -

Germain Mazda of Columbus responded

I'm sorry to learn about your recent experience with us. It's certainly not our intention to cause any inconvenience or frustration. We'd like the opportunity to discuss this further and see how we can assist in resolving these issues. Please reach out at your earliest convenience so that we may do so - Thank you, Grant Garrison - Service Manager - 614-802-5918

March 07, 2024

We’ve have bought several cars from Germain Mazda and have had a wonderful experience every time. Jordan Bostic is welcoming and very easy to work with! I highly recommend this dealership and ask for J More

by Shannon.madison7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Worthington, Tim Nilsen
Mar 07, 2024 -

Germain Mazda of Columbus responded

Shannon, we're delighted to know that you've had consistently wonderful car-buying experiences with us at Germain Mazda East of Columbus. It's especially great to hear Jordan has been a big part of that! Thanks for recommending our dealership, we truly appreciate it.

February 21, 2024

This the best experience that I have ever had at a dealership/service company. Everyone was friendly/professional! I am pleased with the service that I received. Thank you for this experience. Sinc More

by jwhat2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names everyone
Feb 21, 2024 -

Germain Mazda of Columbus responded

Jack, we're delighted to know that you had a top-notch experience at Germain Mazda East of Columbus! Our team works hard to provide friendly and professional service. Thanks for your kind words—we appreciate it!

February 16, 2024

Service department is top notch! They utilize the latest technology to ensure you have a great understanding of your vehicle condition. Thanks Amy! More

by Jbranfield01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Feb 18, 2024 -

Germain Mazda of Columbus responded

We're glad to know you had a great experience with Amy and our service department at Germain Mazda East of Columbus. We appreciate your feedback!

February 02, 2024

All went well from check in to service completion. I trust Germain..I’ll be back. More

by JKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 02, 2024 -

Germain Mazda of Columbus responded

Thank you for your trust in the Germain Mazda East of Columbus team to deliver five-star service! We look forward to assisting you again in the future.

February 01, 2024

Friendly sales person. Nice facility. Got a decent deal. Took a little long to leave the dealership even though I was paying cash. More

by misterjyee
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 01, 2024 -

Germain Mazda of Columbus responded

Misterjyee, we appreciate your feedback and are glad to know you found our team friendly at Germain Mazda East of Columbus. We'll take note of the time it took for future improvements. Thanks again!

January 06, 2024

While not having our CX-90 for 3 weeks while waiting for a part wasn't optimal, the service department at Germain Mazda provided a loaner for the entire time. The 90 was returned with all work being comple More

by c230mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Duggar
Jan 08, 2024 -

Germain Mazda of Columbus responded

We appreciate your patience and understanding during the wait for your CX-90's part. It's great to know that our service department at Germain Mazda East of Columbus was able to meet your needs with a loaner car, complete all necessary work, and perform recall updates. Thanks for sharing this positive feedback!

December 21, 2023

Seamless… very comfortable and welcoming. Always a pleasure to know all is taken care off. Thank you very much! More

by tonizchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Amy
Dec 21, 2023 -

Germain Mazda of Columbus responded

Toni, we're delighted to know you had a comfortable and welcoming experience at Germain Mazda East of Columbus. Thanks for the positive feedback!

December 12, 2023

Germain gets things done. Appointment time was excellent and service was very good. My peeve is the tire pressures are not even and I still receive notifications that a proble More

by cornerconnects
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mastellar
Dec 13, 2023 -

Germain Mazda of Columbus responded

We appreciate your feedback and are glad to know that you found our service at Germain Mazda East of Columbus excellent. I apologize for the inconvenience with the tire pressure issue, and I would be happy to speak with you to see what I can do to help fix things. If you are willing to discuss this with me, please do not hesitate to give me a call. Thank you, Grant Garrison - Service Manager - 614-802-5918.

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