Germain Mazda of Columbus

Worst service ever Dealer lost the record of recommended service from a previous appointment and then charged me to figure out what was wrong with my car despite it bein Dealer lost the record of recommended service from a previous appointment and then charged me to figure out what was wrong with my car despite it being exactly what they recommended in a previous visit. Also laughed at me and spoke in a condescending way to me when I told him the symptoms of what was wrong with my car and told me a car couldn't do that, only to find out from the technician that indeed yes, that is exactly what goes wrong when this part fails. Unethical, condescending, person who liaisons with customers does not know much about cars, and they are careless with paperwork. More

Momma Miata Germain Mazda was our first stop in our hunt for a 2016 Mazda MX-5 Miata. It ended up being our only stop. I wanted to keep my purchase local, Germa Germain Mazda was our first stop in our hunt for a 2016 Mazda MX-5 Miata. It ended up being our only stop. I wanted to keep my purchase local, Germain Mazda was willing to meet that expectation. Terry spent three hours with us, sharing information and listening to our requests. In the end, some accommodation by both parties sealed the deal. Terry was thorough throughout the process. He was pleasant, as were all the Germain Mazda folks, making the buying experience very low key. A morning well spent. More

Very good information and no pressured. We had done our research and Terry was ready to deliver what we wanted. He answered all our questions and provided options for everything we wanted t We had done our research and Terry was ready to deliver what we wanted. He answered all our questions and provided options for everything we wanted to look into. He was friendly, courteous and respectful of our inquiries. He never tried to push us into a deal, but let us make our own decision based on the options and what we wanted. We felt working with Terry was the best car buying experience we have ever had. More

Excellent Experience Bo Stranzin is an excellent Mazda salesman. His easygoing nature and willingness to answer all my questions put me at ease. No pressure to buy! I ha Bo Stranzin is an excellent Mazda salesman. His easygoing nature and willingness to answer all my questions put me at ease. No pressure to buy! I had done my homework re fair market pricing online at home and intended to visit more than one dealership, if necessary, to find the right car at a fair market cost. I fell in love with the Mazda 3 during a test drive and didn't need to go anywhere else. I'm very happy with the car and don't think I could have made a better deal anywhere. Bo and Damon Shorterage went over all the important features of the car and made sure I felt comfortable with the basics of driving it. Bo even synched my iPhone to the Bluetooth feature before I headed for home and added a couple favorites to the radio. This was my first "solo" car-buying experience, and the entire staff at Germain Mazda made it a pleasant one! More

my experience was great! Very excited about my new car! Overall experience in getting it at the dealership was great. All of the perks Mazda offers is great too! Very excited about my new car! Overall experience in getting it at the dealership was great. All of the perks Mazda offers is great too! More

Great help! Went in with a certain expectation. I was told all options that worked best for my situation that ended with me in a new car. Would recommend this st Went in with a certain expectation. I was told all options that worked best for my situation that ended with me in a new car. Would recommend this store to anyone at anytime. More

First-time new car purchase, excellent experience This was my first new car purchase, and it went extremely well thanks to the staff at Germain Mazda! I worked with Rusty Wilson primarily, then Tim Ni This was my first new car purchase, and it went extremely well thanks to the staff at Germain Mazda! I worked with Rusty Wilson primarily, then Tim Nilsen and Damon Shorterage. The team was great to work with, I never felt pressured or intimidated to agree to anything I was uncomfortable with. They answered all of my questions and negotiating the terms of the sale went smoothly. On a side note, I was in desperate need of allergy medicine while I was at the dealership. While the new car was getting ready, Rusty made a trip to a nearby CVS to pick up Benadryl for me. Super appreciative, and a great example of how Rusty treats customers. Will remember and won't hesitate to recommend him to anyone looking for a Mazda. More

Awesome!!!!! Everyone at the dealership was so helpful! I didn't understand some of the forms I needed to sign when leasing the car. They walked me through everyth Everyone at the dealership was so helpful! I didn't understand some of the forms I needed to sign when leasing the car. They walked me through everything and they were so patient with me. If I could give them 6 stars, I would! More

The best attention and helped I got from a Sales Consultant. I recently moved to Ohio and needed a car.Terry helped me in the process of finding a good used and making sure I'm satisfied before and after buying I recently moved to Ohio and needed a car.Terry helped me in the process of finding a good used and making sure I'm satisfied before and after buying the car. Highly recommend Terry for your visit. More

Awesome customer service The experience I had was the best. Purchased a new vehicle. Russell Wilson was excellent. He made sure everything that needed to be done before I took The experience I had was the best. Purchased a new vehicle. Russell Wilson was excellent. He made sure everything that needed to be done before I took delivery was completed. He showed me how to work the basics to the features on the car and made himself available if I had any questions and is still making himself available. Also recommended I download apps to help me with the features of my new purchase. What a wonderful experience. Damon the finance manger was also helpful and friendly. More