Germain Mazda of Columbus

Pleasant experience from start to finish! Everyone I encountered was friendly and professional. Originally didn't consider a Mazda while researching cars online and I test drove and purchased Everyone I encountered was friendly and professional. Originally didn't consider a Mazda while researching cars online and I test drove and purchased CX-5. I am so glad I did. This was overall the best customer service I have ever experienced. More

An enjoyable buying experience This is my third Mazda CX5. The sales transaction was brief and conducted very professionally by Terry Johnson. If I were to buy another Mazda, it wo This is my third Mazda CX5. The sales transaction was brief and conducted very professionally by Terry Johnson. If I were to buy another Mazda, it would be at this dealership; however, my trading for another CX5 in the future is unlikely ( 0.0% probability ). Mazda has: 1. Replaced the former TomTom navigation system with a proprietary system that has no useful customization features (i.e. voices, language, graphics), is crude in appearance and utilizes one radio speaker. 2. The INFOTAINMENT system is 'pretty', but is a joke, much more effort is required to obtain the same results as the former 'stand-alone screens'. 3. Gas mileage is consistently 24 m.p.g. no matter what driving conditions or terrain. I was very pleased with the sales transaction if not the product. More

Great experience Friendly, knowledgeable crew, especially Bo Stranzin. They were willing to negotiate my trade in and new car purchase, and weren't at all pushy. Very Friendly, knowledgeable crew, especially Bo Stranzin. They were willing to negotiate my trade in and new car purchase, and weren't at all pushy. Very pleasant experience overall. Merci! More

Worst service ever Dealer lost the record of recommended service from a previous appointment and then charged me to figure out what was wrong with my car despite it bein Dealer lost the record of recommended service from a previous appointment and then charged me to figure out what was wrong with my car despite it being exactly what they recommended in a previous visit. Also laughed at me and spoke in a condescending way to me when I told him the symptoms of what was wrong with my car and told me a car couldn't do that, only to find out from the technician that indeed yes, that is exactly what goes wrong when this part fails. Unethical, condescending, person who liaisons with customers does not know much about cars, and they are careless with paperwork. More

Momma Miata Germain Mazda was our first stop in our hunt for a 2016 Mazda MX-5 Miata. It ended up being our only stop. I wanted to keep my purchase local, Germa Germain Mazda was our first stop in our hunt for a 2016 Mazda MX-5 Miata. It ended up being our only stop. I wanted to keep my purchase local, Germain Mazda was willing to meet that expectation. Terry spent three hours with us, sharing information and listening to our requests. In the end, some accommodation by both parties sealed the deal. Terry was thorough throughout the process. He was pleasant, as were all the Germain Mazda folks, making the buying experience very low key. A morning well spent. More

Very good information and no pressured. We had done our research and Terry was ready to deliver what we wanted. He answered all our questions and provided options for everything we wanted t We had done our research and Terry was ready to deliver what we wanted. He answered all our questions and provided options for everything we wanted to look into. He was friendly, courteous and respectful of our inquiries. He never tried to push us into a deal, but let us make our own decision based on the options and what we wanted. We felt working with Terry was the best car buying experience we have ever had. More

Excellent Experience Bo Stranzin is an excellent Mazda salesman. His easygoing nature and willingness to answer all my questions put me at ease. No pressure to buy! I ha Bo Stranzin is an excellent Mazda salesman. His easygoing nature and willingness to answer all my questions put me at ease. No pressure to buy! I had done my homework re fair market pricing online at home and intended to visit more than one dealership, if necessary, to find the right car at a fair market cost. I fell in love with the Mazda 3 during a test drive and didn't need to go anywhere else. I'm very happy with the car and don't think I could have made a better deal anywhere. Bo and Damon Shorterage went over all the important features of the car and made sure I felt comfortable with the basics of driving it. Bo even synched my iPhone to the Bluetooth feature before I headed for home and added a couple favorites to the radio. This was my first "solo" car-buying experience, and the entire staff at Germain Mazda made it a pleasant one! More

my experience was great! Very excited about my new car! Overall experience in getting it at the dealership was great. All of the perks Mazda offers is great too! Very excited about my new car! Overall experience in getting it at the dealership was great. All of the perks Mazda offers is great too! More

Great help! Went in with a certain expectation. I was told all options that worked best for my situation that ended with me in a new car. Would recommend this st Went in with a certain expectation. I was told all options that worked best for my situation that ended with me in a new car. Would recommend this store to anyone at anytime. More

First-time new car purchase, excellent experience This was my first new car purchase, and it went extremely well thanks to the staff at Germain Mazda! I worked with Rusty Wilson primarily, then Tim Ni This was my first new car purchase, and it went extremely well thanks to the staff at Germain Mazda! I worked with Rusty Wilson primarily, then Tim Nilsen and Damon Shorterage. The team was great to work with, I never felt pressured or intimidated to agree to anything I was uncomfortable with. They answered all of my questions and negotiating the terms of the sale went smoothly. On a side note, I was in desperate need of allergy medicine while I was at the dealership. While the new car was getting ready, Rusty made a trip to a nearby CVS to pick up Benadryl for me. Super appreciative, and a great example of how Rusty treats customers. Will remember and won't hesitate to recommend him to anyone looking for a Mazda. More