Germain Mazda of Columbus

Before I began the car shopping process, I searched the internet for information on how to buy a car. I learned that dealerships will often offer great deals on the price of the car, only to find other way internet for information on how to buy a car. I learned that dealerships will often offer great deals on the price of the car, only to find other ways to inflate the cost and maximize their profits. With this in mind, I called many different dealerships. Some offered great deals, but with a time limit. Others offered deals on a trim that I did not want, but raised the price for the trim that I wanted. Still others offered a great deal on the new car, but simultaneously decreased the value of my trade-in. Then there were dealers who were difficult to reach or turfed me to their website, offering no assistance whatsoever. This is why I found Lew Karbler at Germain Mazda so refreshing. While all the other dealers were either tripping over themselves to get me into their dealership or ignoring me outright, Lew took the time to explain the car-buying process in terms I understood. He explained the rationale for the price he quoted me. He respectfully waited while I did my homework and called other dealers. He stuck to his word on the value of my trade-in. He was available to answer my questions. He stayed at work an hour past closing to accomodate me. Most importantly, he did not pressure me to purchase at his dealership or purchase at all. He simply waited patiently, occasionally calling to see if I was still interested. When, after the competitive bidding process, I had an idea how much I was willing to pay for my vehicle (a Mazda3 i Sport - love it!!), I *wanted* to give him my business because by then he had already earned my trust. He matched the price of the lowest competitor without hesitation. When he did not have the color that I wanted, he brought one in at no extra cost, and with minimal delay. His associates Tim Nilsen and Sonny Sosniak were also very helpful and patiently answered all my questions. The best part is that I will be seeing this group again as I will be bringing my vehicle in for routine servicing. I expect the same personalized helpful service as I had during the car-buying process. More

When I first went to this dealership, I was expecting to be met by an aggressive salesman who cared nothing about me. However, I was met right inside the door by Rusty Wilson. He answered all of my concerns be met by an aggressive salesman who cared nothing about me. However, I was met right inside the door by Rusty Wilson. He answered all of my concerns and questions in a very helpful manner. Rusty also "debated" - for lack of a better word - with me regarding my preference towards one car manufacturer over another, helping me to explore other perfectly acceptable options. I would recommend this dealership to anyone needing a pre-owned vehicle. Ask for Rusty! More

This review is a little late, but as I approach my 5,000 mile service I felt it was a good time to give my feedback. I leased my 2014 Mazda 6 GT in November and the entire process from test drive to drive o mile service I felt it was a good time to give my feedback. I leased my 2014 Mazda 6 GT in November and the entire process from test drive to drive off was a breeze. Terry was very knowledgeable about the product and Sonny was to-the-point when going over the financials. More importantly, they were both honest, friendly and a real pleasure to work with. The same can be said for Paul, who was involved briefly toward the end of the process. I will recommend Germain and will definitely keep them at the top of my list when it comes time to buy again. More

Overall I had a great experience that took 9 months, visiting over 5 different times. Lew was friendly, remembered me, and courteous each time. He was not overbearing at any point and answered every q visiting over 5 different times. Lew was friendly, remembered me, and courteous each time. He was not overbearing at any point and answered every question fully. I considered 3 different models of Mazda (family and 2 dogs), and at the last time I went in (the purchase) he made a simple pro/con list that landed me on the Mazda 6. During the purchase he made suggestions to meet our price point, and we ended with an agreeable payment. The paperwork process was smooth and went quickly, even with a screaming baby! The delivery of the car was great as well and everything was clean inside and out. Lew went over all of the features one more time, set up my phone, and programmed the radio and navigation for me. I am a salesman by trade, and Lew exceeded all of my expectations and the dealership itself was clean, comfortable and the complementary drinks and snacks were nice amenities. I would recommend Germain and Lew in particular to any family member or friend. More

Germain Mazda is a wonderful dealership! I had never purchased a new car before and they answered every question I had. They never made me feel inferior or uneducated. Germain knows their product and it purchased a new car before and they answered every question I had. They never made me feel inferior or uneducated. Germain knows their product and it's a good one! I am a very happy customer. More

Germain Mazda definitely deserves overall rating of 5. Customer service was phenomenal. I knew what I wanted which was the CX-5 and Terry along with the financial guys made it happen. Given I was at the d Customer service was phenomenal. I knew what I wanted which was the CX-5 and Terry along with the financial guys made it happen. Given I was at the dealership for 7 hours it was quicker than when I went with my mom to purchase a Nissan back in 2012. I absolutely love the car! All the staff were extremely friendly. All my questions were answered. I got exactly what I wanted. Given also there were limited CX-5 on the lot I said if I could drive it off the lot the same day I would take the gray color that I test drived in. I didn't have to make an appointment to come back in to have the Navigation System put it, they did it the same day. Damon was super friendly and explained all the warranty packages that were available to me. Everyone was just as excited as I was that I was driving off the lot in a BRAND NEW MAZDA CX-5!!!! I even got my picture taken with my car. Could not be happier with the service and I think I will forever be a Mazda customer after this experience. Great job guys and thank you so much for my car!! More