Germain Mazda of Columbus

I don't like doing this, but after 2 weeks of being xxxxxx around, not being able to get an answer where my check is for a car I sold Germain, I'm done waiting. They've already listed the car for sale xxxxxx around, not being able to get an answer where my check is for a car I sold Germain, I'm done waiting. They've already listed the car for sale on their website, yet they also claim to me they haven't received the title from the title office and, due to that, they can't pay me the money they owe me. What the actual xxxx? First off, I should have been paid when I left, but if you don't own the car, since you supposedly don't have the title for the car yet and can't give me my money you owe me for the car, how can you sell the car? Good luck getting anyone actually on the phone, as well. So far, I've tried calling on multiple days, and twice have I actually managed to get ahold of the used cars manager, one of those times, he decided to transfer me to someone else who never answered. If this is the way that Germain decides to treat a customer that not only has gotten multiple cars from them but has also referred new customers to them, then I guess it's time for me to find a new dealership to work with. This is absolutely ridiculous. Note: This is not a review about Rusty Wilson who I worked with directly on the sale of my car, but instead the used cars department management. Rusty was great and easy to work with. More

Salesman was friendly, knowledgeable and helpful during the initial contact and test drive. Once we started to talk about pricing, things went south quickly. They did not have the exact color I wanted bu the initial contact and test drive. Once we started to talk about pricing, things went south quickly. They did not have the exact color I wanted but said they could easily get it and it would not cost me any extra for them to locate and obtain the vehicle. When the subject of pricing came up, they started playing a lot of games and were not straight with me. So, I found the vehicle at Byers and got a straight-forward price from them via email, and did the paperwork via email and phone on a Friday. Picked up the car the following Monday. More

New Buy + Lease We could not be more pleased with our new CX-30 and CX-9. These vehicles are the perfect additions for our modern day, fast paced schedule and growing We could not be more pleased with our new CX-30 and CX-9. These vehicles are the perfect additions for our modern day, fast paced schedule and growing, eagerly involved children. Most importantly, we are thrilled with the service and care from Terry, Tim, James, and the entire Germain Mazda crew. While our family will likely be part of the Mazda family for many years to come, we will continue to come back them because of this. They are attentive and respectful of our goals and have accommodated our needs to ensure we have a memorable, first-class experience. Based on our previous experience with the Service crew (Roccie, Amy, Jeff, Kellyn), I am so happy to know we will be in good hands for the care of our vehicles as well. More

Service My car was sent to Germain Mazda for service by Toyota Direct. While they had my car for almost two weeks I am thankful that Darin continued to check My car was sent to Germain Mazda for service by Toyota Direct. While they had my car for almost two weeks I am thankful that Darin continued to check my car to find the issue rather than just tell me that they couldn't figure it out. A huge thank you to Cassie for keeping me updated. More

Not at all what it used to be. I went to Germain for the third time because I had previously leased a cars and worked with Paul Germain and Jordan Hoffman and both times it was a go I went to Germain for the third time because I had previously leased a cars and worked with Paul Germain and Jordan Hoffman and both times it was a good and fair deal. My lease was up again on my third Mazda so I went back, the only person I recognized was Tim Nilsen. I had Carlos Whye for a salesperson and I got nothing but the run around for 3 1/2 hours. I never even test drove a car, we didn't get that far. I wanted a lease and it was clear that Carlos was trying to sway me to purchase by giving me lease prices that were $200.00 more a month than I am paying now. I had no intention to purchase and I could see this was nothing but a game. I had I finally had to walk out. Bad sales management without a doubt. More

Used Car Purchase Worked with Mike Worthington on the purchase of a 2018 CX-5 and was very pleased with my experience. Mike is very knowledgeable, professional and cou Worked with Mike Worthington on the purchase of a 2018 CX-5 and was very pleased with my experience. Mike is very knowledgeable, professional and courteous. Time is something I don't have a lot of and Mike graciously worked with me via email and text while I was at work. We were able to come to an agreeable price and he made the purchase relatively quick and simple. I would recommend you stopping by to see Mike if you are in the market for a new car, I don't think you will be disappointed. More

Sketchy Dealer I made the mistake of leasing a car from Germain Mazda of Columbus. I could never get them to provide the second set of keys. When I contacted the Man I made the mistake of leasing a car from Germain Mazda of Columbus. I could never get them to provide the second set of keys. When I contacted the Manager, Tim Nilsen, he simply ignored me and refused to respond. Fortunately, I had Mazda Capital Services make note of Germain’s incompetence. When I did finally return the lease, Germain tried to charge for the missing key. Tim and his team claimed they would have made it right, but now that the car had been returned (by them), they couldn’t. But they would be more than happy to help ‘ease the burden’ on the purchase of another car. I didn’t buy my next car from them. I’ll never buy another Germain car again. There are plenty of better rated Mazda dealers nearby (Jake Sweeney, Byers and Ricart) that won’t try to con you like Germain and it’s terrible manager, Tim. More

2018 Mazda Had a wonderful experience at Germain Mazda, was able to close the deal fast, price was right, and most of all Terry Johnson was a great salesman that Had a wonderful experience at Germain Mazda, was able to close the deal fast, price was right, and most of all Terry Johnson was a great salesman that calls frequently to make sure everything is working to my liking.👍 More

Finance manager very pushy The finance manager is very pushy trying to sell you the extended tire and pertection packages. They don’t expect no and argue and try to atimidate yo The finance manager is very pushy trying to sell you the extended tire and pertection packages. They don’t expect no and argue and try to atimidate you. I had to get mad at the guy and threatened to walk out to get him to move on. More

Very pleased I had an extremely pleasant new car leasing experience at Germaine Mazda. Rusty Wilson was very friendly, prompt, thorough and knowledgeable. All o I had an extremely pleasant new car leasing experience at Germaine Mazda. Rusty Wilson was very friendly, prompt, thorough and knowledgeable. All of the other associates were friendly and very courteous and went out of their way to make me feel comfortable and welcomed. I would and will highly recommend Germaine to anyone in the market for an automobile! And, I absolutely love my new Mazda 3 Sport Touring edition!!! Tim Blair More