I purchased a Nissan Rogue at this dealership in early 2018. My experience was beyond terrible and the customer service was horrible. My sales representative, Steve, was fine while we were at the dealership making the purchase, but when I experienced problems a couple weeks later it was nearly impossible to get A response to my emails and to this day my issue is still not resolved.
I purchased my car under the assumption that it was Certified Pre-Owned, but after I purchased the car and reviewed the requirements for that certification the car did not meet those requirements. One item in particular is that my car should have came with two key fobs and it only came with one (and I was told an extra key would cost around $100 to make). The car also had areal decal that the previous owner placed in the car that was not removed. And, there is a hole in the back seat that I did not notice until after purchasing and was not mention to me in advance.
I would not trust this dealership and would be very cautious when it comes to certified pre-owned status. Don’t expect anyone to care about your concerns or questions after the purchase of final.