Germain Toyota of Columbus

AMAZING EXPERIENCE! Great customer service! Cody was not only attentive to our needs but went above and beyond in finding us the right vehicle. I would highly recommend anyone looking to purchas Cody was not only attentive to our needs but went above and beyond in finding us the right vehicle. I would highly recommend anyone looking to purchase a vehicle to seek out Cody. After our experience with using his services, I can't imagine going to anyone differently in the future. Thank you Germain Toyota for also knocking it out of the park. FIVE STARS! More

Trade in/window shopping Was looking to trade in a VW and after visiting a VW dealer and being disappointed by their appraisal we wanted a second opinion. Not only was the ap Was looking to trade in a VW and after visiting a VW dealer and being disappointed by their appraisal we wanted a second opinion. Not only was the appraisal much better but when it was close to what we wanted, they went a step further just to make sure we were happy. Our next purchase was already going to be a Toyota because they are so dependable, now we know exactly where we will be going. Joe and everyone in the staff was so helpful and kind to us, we will only be shopping from here now More

One blunder after another Had my vehicle two days instead of one because they couldn’t get part on day one after calling two phone numbers other than the one I gave them when s Had my vehicle two days instead of one because they couldn’t get part on day one after calling two phone numbers other than the one I gave them when scheduling ( It was in the confirmation email for the appointment and on the invoice.), which added hours before the part could be ordered. The invoice stated the courtesy inspection was done, but no paperwork attached to the invoice for it as I drove off the lot with a brake light out. Went back two days later for the in-warranty brake light replacement (replaced only four months earlier) and the inspection, with the understanding I would be in and out in a half hour because I needed to get to work. I was done an hour and 20 minutes later and now running late for work. Two days later, my husband is checking out the vehicle before I go out of town and finds zero coolant. The inspection paperwork was consulted and a phone call made, because the coolant was marked with a Caution. It was explained to Hubble that it wasn’t urgent yet. That would have been fair had there actually been any coolant in the vehicle! In addition, it was found while engine was dismantled that an additional part was needed because there was a sensor in it that was never and could never be plugged in, because it was the wrong part for my vehicle! Thankfully, I was not charged for that replacement. I am a long-time customer...like 20+ years. I remember when these kinds of blunders never happened. I also remember when a part delay meant I was loaned a car free of charge. This actually cost me a day of work, as a two-day rental would have been cost-prohibitive for me. Lastly, I called on my way home the day of the brake repair/inspection to ask someone who manages overt and above the service department to call me. I was assured I would get a call that day. I got a voicemail the next morning, not the same day. Bottom line: I am apparently not important to Germain Toyota. I think my next vehicle, which I’ll in the next six months will probably be a competitor. More

Great Job I felt like AJ wanted my business... he took his time without rushing answering all my question. He showed me a car that was exactly what I wanted.. I felt like AJ wanted my business... he took his time without rushing answering all my question. He showed me a car that was exactly what I wanted.. Thanks AJ good job!!! More

Great service! Excellent service provided, upbeat, helpful, friendly, took his time and explained everything to me, I will certainly return anytime I need something Excellent service provided, upbeat, helpful, friendly, took his time and explained everything to me, I will certainly return anytime I need something with my vehicle! More

Tanesha is amazing! I came in on Saturday and worked with Tanesha and she was fantastic!!! She LISTENED to everything I was looking for, did some research and today I hav I came in on Saturday and worked with Tanesha and she was fantastic!!! She LISTENED to everything I was looking for, did some research and today I have a new car! I appreciated her no-hassle, plain and simple approach! She explained everything clearly and concisely! A great experience!!! More

One happy customer I visited Germain Toyota after having a negative experience at another Toyota location and decided to give Toyota another try. Jason Gregory was my s I visited Germain Toyota after having a negative experience at another Toyota location and decided to give Toyota another try. Jason Gregory was my sales representative and impressed me from the very beginning. He was courteous, knowledgeable, and professional. He listened to my concerns and answered all of my questions. Demetrius in finance did a fantastic job as well. The dealership was closed when I finished signing everything. Jason stayed over just to ensure that my temporary tags were placed on my new vehicle. I am a very satisfied customer More

Great salesman Thank u Pablo pabon for greeting me and sale me my first Toyota Tundra and u have a great personality and greeting me with a handshake and having a po Thank u Pablo pabon for greeting me and sale me my first Toyota Tundra and u have a great personality and greeting me with a handshake and having a positive personality and willing to work with me and make sure you come see Pablo when u are looking to buy a car or suv or truck More

Corolla ease trade up John was very helpful and thorough. We were able to get the model we wanted and he worked very hard to get us a price that made sense. Excellent exper John was very helpful and thorough. We were able to get the model we wanted and he worked very hard to get us a price that made sense. Excellent experience. More

Best car buying experience ever. If you have bought as many cars as I have and you are tired of the adversarial negotiations I suggest you give Germain Toyota a try. Ask for Ken Dra W If you have bought as many cars as I have and you are tired of the adversarial negotiations I suggest you give Germain Toyota a try. Ask for Ken Dra Wade & you will find him to be personable, knowledgeable and attentive. You know he is a employee but yet you will fell like he is trying his very best to meet your needs. Everyone I met at Germain Toyota was very friendly, competent and respectable of my time. I paid a very fair price on a new Rav4 hybrid which are in very short supply. A great buying experience. More