Germain Toyota of Columbus

In and out! First check up with my new 2019 4-runner. I was in and out within an hour and again Germain graciously programmed my 2 sets of keys for my windows to First check up with my new 2019 4-runner. I was in and out within an hour and again Germain graciously programmed my 2 sets of keys for my windows to go down. More

Awesome team We came in and bought two new vehicles. Everything could not have went smoother.. from the friendly salesman to the knowledgeable financial guy. See y We came in and bought two new vehicles. Everything could not have went smoother.. from the friendly salesman to the knowledgeable financial guy. See you all in a few years! More

Sexist and demeaning "Salesman" I've held off writing this review in fear of backlash from Germain as I currently have a lease from this dealership. A few months ago I brought my I've held off writing this review in fear of backlash from Germain as I currently have a lease from this dealership. A few months ago I brought my family in to look for a new Camry. This is where we met Kenny. From the beginning of our sit down, Kenny went on some weird tirade about having a lot of money in the bank and not really needing to be a car salesman. All while making subtle but weird gestures toward my SO. Almost like he was making a terrible and pathetic attempt to hit on her... Right in front of myself and our children. When she (my SO) tried to ask about, you know, cars available rather than listen to whatever path of context he was geared towards, this is how that conversation went: My SO: Do you have any black camrys on the lot? Kenny: Maybe...why is black your choice? My SO: Because thats my choice? Kenny: Would you choose another color? My SO: No Kenny: (in a weird and demeaning duck face, I cant make this scrap up) "Whhyyy not?" This is where I intervened (as my SO was visibly shaking in anger at this point) and told Kenny that it's disrespectful to treat people in this manner and we left Germain Toyota shortly after. So from this experience combined with the terrible & dishonest "deal" they gave me on my lease (a little over 2 years ago), we're never stepping foot in Germain Toyota again. We're in the 21st century where women have the same rights to respect and dignity as everyone else. I could add more detail about my terrible leasing experience if anyone is interested? More

Very poor disclosure. Still trying to return the $479 floor mat package l was not told about. I would not have purchased the Sienna from Germain if I had been informed the Still trying to return the $479 floor mat package l was not told about. I would not have purchased the Sienna from Germain if I had been informed they were included. The cost of the service contracts was not disclosed except on the final sales contract. The finance agent talked only in terms of monthly payments when he knew full well that we intended to pay off the van within a few months. More

Expected Excellence Confirmed My car is considered as one of my babies so I treat it as such. My service rep gave the same level of care and attention to detail that I would give a My car is considered as one of my babies so I treat it as such. My service rep gave the same level of care and attention to detail that I would give and want for my vehicle. The personal touch (giving my spoken concerns due weight) is always appreciated. Believe it or not, customers remember how they are treated as much as they will remember how well their car was handled. My service tech gave me the opportunity to appreciate both as a job well done. More

Very professional Lisa was very kind and professional. She took the time to explain what was going on with my tire. They did find a nail and was able to fix tire at no Lisa was very kind and professional. She took the time to explain what was going on with my tire. They did find a nail and was able to fix tire at no charge! She also explained the routine maintenance that was done. I did appreciate her knowledge and professionalism. More

50,000 mile service My service representative was Lisa. She was very friendly and professional. She explained what needed to be done and why. I appreciate the clea My service representative was Lisa. She was very friendly and professional. She explained what needed to be done and why. I appreciate the clean and pleasant atmosphere at Germain. Everyone is friendly and helpful. I feel like I can trust the service representatives and have never felt cheated or taken advantage of. Maintaining an automobile is expensive. Germain's service may cost a little more but, because I can trust the mechanics and service representatives in a clean, pleasant and professional environment, I wouldn't take my cars (Camry and RAV-4, both hybrids) anywhere else. Please keep up the good work, Tom More

Very easy to work with Recently went to purchase a vehicle they had advertised online. When I came in the vehicle was already in the processed of being sold. Found another s Recently went to purchase a vehicle they had advertised online. When I came in the vehicle was already in the processed of being sold. Found another similar vehicle for around the same price “thankfully” and was able to get everything in order with the financing. Very satisfied with the services provided and the people here are absolutely amazing/friendly. More

Friendly knowledgeable device advisors Excellent service as always! Comfortable waiting area with WiFi and plenty of plugs. I have been bringing my Toyota vehicles here for years and have Excellent service as always! Comfortable waiting area with WiFi and plenty of plugs. I have been bringing my Toyota vehicles here for years and have always been treated fairly. More

Amanda was great! Everyone was very nice and the whole process was a lot faster than I thought it would be! Amanda even showed me how to connect my phone to the cars bl Everyone was very nice and the whole process was a lot faster than I thought it would be! Amanda even showed me how to connect my phone to the cars bluetooth and programmed my favorite radio station! Thank you again Amanda More