Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Toyota of Columbus
Columbus, OH
2,772 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,772 reviews
November 23, 2018
Very satisfying experience Jason was very friendly, and knowledgeable. We felt like we were his highness priority. Demetrius in finance thoroughly explained all options availabl Jason was very friendly, and knowledgeable. We felt like we were his highness priority. Demetrius in finance thoroughly explained all options available to us. We would definitely recommend this dealership. More
by kcwoodruff
November 21, 2018
My experience I came back for a second time to Germain, this time to buy my new car, the first time was an used car. Definitely, both experiences was great, thats t I came back for a second time to Germain, this time to buy my new car, the first time was an used car. Definitely, both experiences was great, thats the reason I can suggest you if you wanna buy a new car... this is the place. Thanks Sean Kraft. More
by Rosangeli
November 21, 2018
Excellent Toyota Germain has continued to provide excellent service for me and my family. I have purchased 3 vehicles with this company, and I have always had a Toyota Germain has continued to provide excellent service for me and my family. I have purchased 3 vehicles with this company, and I have always had a great outcome!! More
by Andrea
November 20, 2018
Followup sales I bought a 2008 Toyota Tundra back in the summer. It was a great experience at the time thanks to the salesman, who is now no longer there. As it has I bought a 2008 Toyota Tundra back in the summer. It was a great experience at the time thanks to the salesman, who is now no longer there. As it has gotten colder I realize it has no heat. Management has no desire to make good on this. Put it in the shop for service and let extended warranty I purchased cover it. To be told that it doesn't cover the parts I need. Again, management will not help on this and they want to charge $3,000 to fix something that should have worked in the first place. Will not be bringing anymore business back to Germaine Toyota. More
by Pckus
Employees Worked With
Amy, Manager Sales
November 18, 2018
Non-responsive staff. Questionable service. After getting a new (used) car from Germain, it almost immediately started having issues. This, of course, is not Billys fault. However, since it wa After getting a new (used) car from Germain, it almost immediately started having issues. This, of course, is not Billys fault. However, since it was recently purchased from Germain I had the car transported to Germain for service. The first time they had the car for a week, and returned it saying it was fixed. It immediately broke down again (same day). The car was returned to them again for repair, at which time they kept it for an additional two weeks with multiple excuses on why it wasn't fixed (that parts were out of stock which was not true etc). It was only after I gave them a deadline of either fixing or returning the car by XX Day that they finally "fixed it". Within two weeks of getting the car back, the car was again back in the shop, with a blown engine. I can not personally say that they (the service department) caused the subsequent blown engine, but I do know that they did not do appropriate repairs during the second repair and did not do suggested repairs when they knew what the issues were that they were servicing the car the second time for. During this time multiple emails/voice mails to Billy and his staff went unanswered, causing me to have to drive to their location to try to determine the status of the vehicle. I would never advise anyone visit this service department or utilize Germain for any repairs unless possibly a simple Oil Change. After many years of service it Germain is a shame to equate them with an overpriced 20 minute oil change place. Except the 20 minute oil change place will probably provide you with better customer service. More
by TPeck
Employees Worked With
Other Employees :
Germain Toyota Service Team, Tracy Goleman, Loralee Trapp, Billy Blanton
November 16, 2018
AJ was awesome to work with! I seen a Toyota Highlander that I fell in love with online and knew that was the vehicle that I wanted! He worked his heart out trying to figure out I seen a Toyota Highlander that I fell in love with online and knew that was the vehicle that I wanted! He worked his heart out trying to figure out the best deal possible for me. I ended up getting a 2015 platinum edition Toyota Highlander and I am so happy with my decision and am completely in love with my purchase! More
by Erinnicole25
Employees Worked With
November 16, 2018
Great Buying Experience! My wife and I just purchased our second car from Jason Gregory this week. Great buying experience and my wife and I would come back. My wife and I just purchased our second car from Jason Gregory this week. Great buying experience and my wife and I would come back. More
by Newsome.51
Employees Worked With
Jason Gregory
November 15, 2018
New customer I found my car on Cargurus. It was exactly what I was looking for. I called and Jason Gregory made my experience worth while. Thank you for a great de I found my car on Cargurus. It was exactly what I was looking for. I called and Jason Gregory made my experience worth while. Thank you for a great deal on a great vehicle. I love it! More
by Vanmeter74
Employees Worked With
Jason Gregory
November 14, 2018
Excellent sales experience My wife and I bought a 2018 RAV4 XLE Hybrid and Amanda was our sales person. We live in Cincinnati, but Gernain had what we were looking for and at an My wife and I bought a 2018 RAV4 XLE Hybrid and Amanda was our sales person. We live in Cincinnati, but Gernain had what we were looking for and at an excellent price. Amanda worked with me to get an even better price and a good price for our Solara we traded. Amanda worked with me via emails quickly and efficiently dealing with my questions. She made the sales experience actually fun. She was prepared when we got there and everything was completed fairly quickly and easily. Demetrius was the finance guy and he was very easy to work with and we never felt under any pressure to do anything. He answered our questions and worked a good deal for us. One employee at a dealership can taint the reputation of a dealership. Amanda and Demetrius are assets to the Germain Toyota dealership. More
by wsweitzer
November 14, 2018
My New Car I couldn’t ask for anything more.Rachel went out of her way to my purchase stress and hassle free. I love my new Toyota CHR.... Thsnk you all... I couldn’t ask for anything more.Rachel went out of her way to my purchase stress and hassle free. I love my new Toyota CHR.... Thsnk you all... More
by Lady CHR Boots
Employees Worked With
Austin Germain, Rachel Bayer
