Germain Toyota of Columbus

Excellent Customer Service Billy was very informative and helpful. He provided excellent customer service! I also appreciated getting serviced so quickly. I had an oil change ap Billy was very informative and helpful. He provided excellent customer service! I also appreciated getting serviced so quickly. I had an oil change appt and they got me in and out. More

Bad EGR Valve and ball joint I have been going to this dealership as long as I can remember for service and have always been very happy with them. Over a year ago my car started c I have been going to this dealership as long as I can remember for service and have always been very happy with them. Over a year ago my car started consuming oil. At the time, I was told it was not an issue. I pressed the issue because oil doesn’t just disappear, you are either buring it or leaking it. They assured me it was fine. Cut to about a month or so ago, my car began running loud and a yellow triangle with an exclamation point inside it would randomly flash but not stay lit but the car stared running loudly. I tried to check my oil and of course the hood latch was stuck. I made an appointment but in the mean time my father was able to get the hood open. To my shock I had a QUART of oil (very thick black oil) in my car. So clearly the oil issue that “wasn’t an issue” over a year ago has now became a big issue. I put oil in it and took it straight to Germain. At this point, they suggested oil cleaner and an oil consumption test at my expense. I did both of these. They indicated some cars were having this issue and covered under a warranty but my was not. After that service, I went home and began researching. Apparently oil consumption is a common problem among the Prius generation I own. Armed with my newly gained knowledge I called and spoke to the service manager (I can’t remember his name) and he said if the car was rattling when it starts then it is covered under the warranty. This would have been very helpful information earlier in the process since my car was making that noise, if they would have asked if it was doing this I would have saved the cost of the oil cleaner and time because now I had to go back in to start the oil consumption test over and get the EGR valved changed under the correct coding in their computer system. The cost of the new valve and other related parts were now covered at no cost. My car continued to make a ridiculously loud noise. So I assumed it was engine damaged, I took it back. This time I was told the ball joint was going bad (keep in mind it was making that noise the last 2 times it was at their service center-I assumed it was related to the oil issue but I would have thought they might notice this noise and know it wasn’t related but I guess not). 1400 dollars later I have a new ball joint ($700) and other suggested maintenance (another $700) and my car seems to be fixed. I know this sounds like a very negative review but it really isn’t, overall I am happy with the service. I wish they would automatically check all Prius EGR valves of the cars that are in the group having this problem before it is a big issue or at least ask the owners if there is a rattle when they start their car. I get that they don’t want to do a recall and that that decision is up to Toyota and not the dealership but the dealership could help the customers avoid a big headache by checking or asking. Again, in the end I was very satisfied with the service department and happy they worked through this issue with me. Tracy is a saint and did a fabulous job. More

buying new SUV Will called me Friday morning and ask me if I would like to turn in my 2016 Highlander lease early and get into a 2018 Highlander and lower my payment Will called me Friday morning and ask me if I would like to turn in my 2016 Highlander lease early and get into a 2018 Highlander and lower my payment by 50 dollars and I said sure thing. He said he did not have the one I wanted but he could have it there Saturday morning and he sure did. I live in Zanesville I drove up Saturday morning he had it ready to go .I was at the dealer ship just over 1 hour and was on my way home with my new Highlander .Your sales manager Will is on TOP of his game .And we love our new Highlander thanks Germain Steve Harris More

Excellent dealership with the best staff ! Purchased my first ever car from a dealership from Germain Toyota. The best experience ever, the sales rep Norm was honest and provided us with great Purchased my first ever car from a dealership from Germain Toyota. The best experience ever, the sales rep Norm was honest and provided us with great deals and options. The agent from finance department Asher that took care of our paper work was also great and really friendly and caring ! I don’t have a single thing bad to to say about this dealership. The service department was great as well had me taken care of in no time ! Overall I had a excellent experience. More

Great Experience!!! Larry Woods and Tony Garver were EXCELLENT! If fact, the entire team was great, including Lincoln Elston. We appreciated their professionalism and ser Larry Woods and Tony Garver were EXCELLENT! If fact, the entire team was great, including Lincoln Elston. We appreciated their professionalism and service! We will be back! More

Negotiations Kaleb was a pleasure to negotiate with and we came away with a win/win deal. He was very informative on his price position and worked with me to find Kaleb was a pleasure to negotiate with and we came away with a win/win deal. He was very informative on his price position and worked with me to find a good deal. Since I was from Cleveland we did a lot of the negotiations over the phone which helped secure a position before I traveled to Columbus. This led to a quick sale and turnaround. Thanks again Kaleb! More

Great service - even when you’re buying a 11,000 car! Great service overall. I had a “we owe you” when I bought my 2004 Jeep Wrangler ams Jason was great at following up and getting me take care of. Great service overall. I had a “we owe you” when I bought my 2004 Jeep Wrangler ams Jason was great at following up and getting me take care of. More

A pleasant experience all around Taking your car in for service is usually no fun, but the people at Germain make it less onerous by being friendly and attentive. The waiting room is Taking your car in for service is usually no fun, but the people at Germain make it less onerous by being friendly and attentive. The waiting room is quite spacious and comfortable, and complimentary coffee a much-welcomed feature, especially at 7 AM! More

Fast and Friendly As always, service was fast and the people were friendly and knowledgeable. I didn't buy my current vehicle from this dealer, but my experience wit As always, service was fast and the people were friendly and knowledgeable. I didn't buy my current vehicle from this dealer, but my experience with their service team will have them away the topof the list the next time I buy. More

Car Maintenance They informed me that I was in need of 90,000 service. The service was expensive so I could not get it all done at once. I am planning to go back in They informed me that I was in need of 90,000 service. The service was expensive so I could not get it all done at once. I am planning to go back in couple of weeks and have the remaining things done. I was thankful they informed me of the service. More