Germain Toyota of Columbus

Great experience Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! More

Superior work but sooo slow (3 hours) Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routin Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routine 20K maintenance change of oil and tire rotation. Also even after checking out, I had to wait 20 minutes for someone to move another customer's vehicle since I was blocked in the garage. This dealership also does not clean the vehicles like some other dealerships, a plus service that I think all large dealerships should provide to customers. Maybe next time I'll pick a place that provides a higher level service. The employees involved provided friendly and professional service, I would rate them A+ if I also didn't have to wait for them to wait on me when checking in the vehicle. This was not their fault, again overscheduling services was a result of less than desirable results. Kenny was great to talk to during my long wait, he always deserves an A+ regardless from sales to follow up. Even after 2 years he still knows my family profile and names of my daughters. More

Not honest I paid cash for a vehicleI that needed some things touched up and fixed. I made this purchase on a Wednesday and here it is 3 weeks later and I still I paid cash for a vehicleI that needed some things touched up and fixed. I made this purchase on a Wednesday and here it is 3 weeks later and I still don't have my vehicle. The salesman promised it would be done 3 days later. All I got was text messages saying it will be ready the next day and the next day and the next day. I even got a text message saying that some stuff was a already done but came to find out 3 weeks later nothing was done other than the interior cleaned. When I first got there and made the purchase the salesman acted as if he was the man and he gets things done that that he promises and t hat he could push my car ahead of other customers. Well that wasn't the case. This man text me on his day off saying that my car would b ready the next day. Now the manager has taken over and everything is still not done. He is waiting on a part that was ordered and here it is Wednesday and the part still hasn't been received and placed in my vehicle. All I can say is I'm at the point that I don't even want the vehicle. I just want my money back. Granted the manager got all the stuff done other than the one part but this is ridiculous. I don't blame the manager because he has no control over the company sending the part but the salesman basically strung me along and made me think things were being handled when they weren't. I felt like I was being decieved by the salesman. When I brought the situation to the manager his words was that the car should have been done when the salesman told it was going to be done which was the Saturday 3 weeks ago. I was treated like I was important until I signed that check. More

Car check up I wanted the dealership to diagnose the issue my car was having not running as smooth as it has in the past. It was making a loud sound when I started I wanted the dealership to diagnose the issue my car was having not running as smooth as it has in the past. It was making a loud sound when I started and while driving. I wasn't sure if was the muffler, but they recommended that I change my spark plugs for $300 and that may fix the issue. Well, it's still not fixed after paying $300 for new spark plugs. More

On Point Fast service and friendly environment. Customer service was nice and my waiting time was a little over an hour and fifteen minuteswhixh is what Josh t Fast service and friendly environment. Customer service was nice and my waiting time was a little over an hour and fifteen minuteswhixh is what Josh told me. More

Wonderful Experience We are now Germain customers for life! Our family is growing from 3 to 5 and we quickly needed to purchase a safe, affrodable vehicle. AJ was excellen We are now Germain customers for life! Our family is growing from 3 to 5 and we quickly needed to purchase a safe, affrodable vehicle. AJ was excellent to work with and helped us find the perfect minivan with excellent safety features, all the options a family could need/want and at a price we could afford. With less than a month before our due date, we also appreciate how quickly AJ was able to get us into out new car. Excellent staff and service, we couldn’t recommend AJ and the Germain team more! More

Excellent experience! We worked with Kaleb and he was very through gathering information to help us find a used vehicle. He was very knowledgeable, professional, and atten We worked with Kaleb and he was very through gathering information to help us find a used vehicle. He was very knowledgeable, professional, and attentive. We completed our purchase with Lincoln in the finance department and he was also very professional and explained all of our options. A very pleasant experience and we would highly recommend Germaine Toyota to others! More

Awesome customer service Great customer service and great selection of cars. Kaleb was very helpful and great to work with. I highly recommend this place and will be returning Great customer service and great selection of cars. Kaleb was very helpful and great to work with. I highly recommend this place and will be returning in the future. More

Great quick service I was greeted right away. I sat in the comfortable lounge waiting for my vehicle to be finished. It did not take as long as expected. I was out the do I was greeted right away. I sat in the comfortable lounge waiting for my vehicle to be finished. It did not take as long as expected. I was out the door sooner than expected. More

Nightmare Me and my wife had a pretty bad experience with Germain. We bought a used car that turned out to be a total lemon. The car broke down 2 days off the l Me and my wife had a pretty bad experience with Germain. We bought a used car that turned out to be a total lemon. The car broke down 2 days off the lot and needed a new engine. You might as well not even talk to any manger in the used car department. For starters the staff couldn’t be any more unprofessional, half of the guys are wearing sweatpants. Chances are you’re going to buy a a car from a someone who knows nothing about cars. The real problem is management however, you can tell talking to them they just see you as a profit to be made or lost. We eventually got them to take back the car they sold us, they said we’d get a check back for our trade in. After 4 weeks of calling DeLacy in used cars (and leaving 5 voicemails) and never getting a call back, I came in. After about an hour they told me I’m not getting a check but that my car is out in the parking lot ready to be taken home. The car was dead, and had no gas. On top of that they couldn’t find the title to the vehicle. That’s the short story of our experience. Take your business over to Toyota Direct, Lindsey or Roush they’ll treat you a lot better. More