Germain Toyota of Columbus

Excellent customer service. Kaleb made sure I was comfortable and answered all my questions in a polite and professional manner.All the workers were welcoming and had smiles on t Kaleb made sure I was comfortable and answered all my questions in a polite and professional manner.All the workers were welcoming and had smiles on their faces.In all, excellent customer service. More

Best car experience ever! It was the salesperson (A.J. Castin) that made the experience awesome. I couldn't make it to the dealership, so he actually brought me the car. I to It was the salesperson (A.J. Castin) that made the experience awesome. I couldn't make it to the dealership, so he actually brought me the car. I told him what I wanted and where I wanted my payments to be and he was able to make everything happen for me. He was very professional, knowledgeable and not pushy at all.I will definitely call him when I am ready for my next Camry!. I was also very pleased with the manager (Kyle) and Demetrius in Finance. More

I could have use this great of service many years ago The salesman Kenny Adelaja went beyond my expectation. It was the best buying experience in my life. I felt like a valued customer. They got me in t The salesman Kenny Adelaja went beyond my expectation. It was the best buying experience in my life. I felt like a valued customer. They got me in the car I wanted. The German Toyota staff was so awesome. The employees were friendly and helpful. Thanks so much Joe More

Germain Toyota Kaleb our salesman was very good but the finance guy was terrible. He needs an attitude adjustment if he’s to continue working with the public Kaleb our salesman was very good but the finance guy was terrible. He needs an attitude adjustment if he’s to continue working with the public More

Josh Jones Followed Through and Through I found my 1975 Toyota FJ40 Land Cruiser online at Germain Toyota. Josh was helpful from start to finish. Being that I am in TX, the only hiccups we I found my 1975 Toyota FJ40 Land Cruiser online at Germain Toyota. Josh was helpful from start to finish. Being that I am in TX, the only hiccups were with the shipping company which Josh and his manager, Buddy Travis, made sure things were made right. These gentlemen along with Demetrius in Finance and Ayesha in Administration deserve consideration for anyone’s next vehicle purchase. More

Stellar Customer Service I've been a customer at Germain Toyota for many years, and the customer service has never been better. If you're looking for personal attention and so I've been a customer at Germain Toyota for many years, and the customer service has never been better. If you're looking for personal attention and someone to listen to your concerns, this is the place. I have never trusted a dealership as much as I trust Germain Toyota and its service team. Service manager Billy Blanton is always willing to go the extra mile--or even two or three--to make sure the customer is satisfied. I have found that such customer service is a rarity these days and really appreciate his and this dealership's attention to detail and focus on the customer. No large or small detail goes unturned. I never want to feel like I'm being taken advantage of--and I feel 100 percent confident with Germain Toyota service. Not only that, on a personal note, what service manager always inquires about a customer's family? Billy Blanton does! He always remembers to ask about how my family is, even remembering when my daughter graduated from high school years ago and when my son was playing basketball in school. What service manager and dealership do you know that takes out the time to care enough to even remember such details about one customer? The other service staff at Germain is friendly and thorough as well. They value my time and are incredibly on point when it comes to estimating how long it will take to service my car. They communicate with me respectfully and explain things in detail while not talking over my head or down to me either. They are genuinely concerned with making sure I understand what's happening with my car. Hope is also great to work with. If she knows you're waiting for a call back, she'll call just to say someone will get back with you soon or check back to see if there's anything else you need. I don't know of any other dealership that makes such an effort in this way. Follow through. Personal attention. Attention to details. Trust. Germain Toyota does it right. If this is not the customer service you're experiencing, you are missing out. My son recently bought a used car there as well. There's no other place I'd trust more because I know they'll take care of him. Oh and did I mention that the service manager even gave me his personal cell phone number in case I needed to reach him more urgently than going through the regular phone system?? Right!!!! More

You just don't get treated like this anymore This was hands down the best buying experience I have ever had. Kenny my salesman went out of his way to make sure he got me the numbers I was looking This was hands down the best buying experience I have ever had. Kenny my salesman went out of his way to make sure he got me the numbers I was looking for. From start to finish it was such an easy friendly experience. Unfortunately my new truck was hit on the highway after only four days of owning it. Even the body shop at Germain went out of their way to help me in a bad time. You just do not receive treatment like this anywhere anymore. Germain has made a customer for life in me. More

My Germain car buying experience was excellent. I came to the dealership expecting to purchase a particular vehicle that had literally just been sent to auction as I was in route, Instead of taking I came to the dealership expecting to purchase a particular vehicle that had literally just been sent to auction as I was in route, Instead of taking the opportunity to try and pressure me into something else, Josh quickly and calmly took control of the situation and said he would take care of it. The next day he came in to work early just to go retrieve my car from auction, had it detailed and checked out by a mechanic and had it ready and waiting for me when I arrived, all while keeping me abreast of all that was going on every step of the way. He really made it a wonderful and hassel free car buying experience. More

Great Fast and Friendly Service These men did an excellent job being upfront and honest about the deal and got me in the car I love and one that will last my family a long time Tha These men did an excellent job being upfront and honest about the deal and got me in the car I love and one that will last my family a long time Thank you ! More

Great Service! I recently purchased a Cadillac CTS Coupe and Joshua Jones was my sales representative. He was very professional and made the purchasing process fairl I recently purchased a Cadillac CTS Coupe and Joshua Jones was my sales representative. He was very professional and made the purchasing process fairly simple. There were a few things that I wanted done to the car and he gladly obliged. I would definitely recommend this dealer to those who are seeking to purchase a new or gently used vehicle. More