Germain Toyota of Columbus

Kaleb was friendly, knowledgeable, not pushy, and went above and beyond to ensure my satisfaction. above and beyond to ensure my satisfaction. More

My car's blind spot monitor hasn't worked since the day I bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because appar bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because apparently they only have one person who knows how to fix that issue (super questionable in and of itself) and he wasn't available. I took it in to try again today and had a horrible experience. Instead of just fixing the problem, they blamed it on a broken taillight cover, and -- I kid you not -- pointed at dirt on the bumper and said that was proof of damage to the bumper, therefore meaning it wouldn't be covered under warranty and I would need to pay $600-$1000 to fix it. On top of all of this, the guy I dealt with (Matt) was super rude and condescending from the beginning. Basically, instead of taking responsibility for an issue that I brought to their attention months ago, they looked for every cosmetic defect on the car to point to as proof that the issue was caused by outside damage. Zero out of 10. Would not recommend. More

I walked into the dealership to look at/test drive a Rav4 Hybrid and about the first words out of the salesman's mouth was that there was a $500 refundable deposit to test drive. I ask him for clarification Hybrid and about the first words out of the salesman's mouth was that there was a $500 refundable deposit to test drive. I ask him for clarification and he confirmed what I'd heard. I immediately walked out. I've been to Chevy, Ford, Mazda, Nissan, and a different Toyota dealerships in the last week to research/test drive new vehicles and not one asked for a deposit. If they didn't have a new vehicle available for a test drive they offered and I accepted a used vehicle. Pathetic! More

Chaz was very good and respectful. Everything went very smooth and quick I appreciate the service . Everything went very smooth and quick I appreciate the service . More

I was beyond pleased with the service I got here. Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! More

I bought my car from them and had an issue with it within a day. Reached out and they had me bring it back in immediately to take a look at it. I really appreciate that. a day. Reached out and they had me bring it back in immediately to take a look at it. I really appreciate that. More

Chaz was great to work with! The used car manager, Amy, is also great. I had a great experience here, they really made it seem like they cared. I’ve previously purchased a few ca The used car manager, Amy, is also great. I had a great experience here, they really made it seem like they cared. I’ve previously purchased a few cars from a different dealership, and they offered me 5k less for my car than Germain Toyota. I will definitely be returning if I need a new vehicle. Thanks! More

Kaleb Murray was absolutely fantastic to work with. This is my second car purchased through Germian Toyota and the easiest car sale I've ever done. I purchased from out of state and it was a breeze This is my second car purchased through Germian Toyota and the easiest car sale I've ever done. I purchased from out of state and it was a breeze. Kaleb and John Woody went above and beyond to resolve every question and issue I had. I will 100% go out of my way to purchase another car from Kaleb. I'm very happy he was who I had the pleasure to work with. More

Chaz and Asher were amazing to work with! Totally recommend them for any purchase! Process was smooth and easy! There was no pressure at all! Thanks again guys! I love my Tacoma! Totally recommend them for any purchase! Process was smooth and easy! There was no pressure at all! Thanks again guys! I love my Tacoma! More

Listen, Julie is the most amazing woman I’ve ever spoken to in terms of customer service, care, concern, consistency and help… and she’s beautiful, inside and out. I would refer anyone from anywhere to her, to in terms of customer service, care, concern, consistency and help… and she’s beautiful, inside and out. I would refer anyone from anywhere to her, for any and all car needs or questions. She’s patient, calm, and understanding. If everyone were like Julie, the world would be a better place ❤️ More