Germain Toyota of Columbus

Sliding Doors Recall Fixed. My wife and I are very impressed with your organization, efficiency and care of our 2015 Toyota Sienna. We were provided with a rental car which work My wife and I are very impressed with your organization, efficiency and care of our 2015 Toyota Sienna. We were provided with a rental car which worked very nicely. Denise Mitchell was very helpful. We hope to be helped by her many years in the future. Thank you. More

Wonderful service! I was helped by Brady Lonsway on my recent purchase. He was professional and provided excellent customer service. Due to my experience with Brady I wo I was helped by Brady Lonsway on my recent purchase. He was professional and provided excellent customer service. Due to my experience with Brady I would recommend all my family and friends to contact him regarding a new car purchase. Thank You Germain & Brady!! More

Rod Smith Rocks!! GO BUCKS! My husband and I were looking for a fun summer weekend car when we found a great Mini Cooper Convertible at this dealership. The car had just came in My husband and I were looking for a fun summer weekend car when we found a great Mini Cooper Convertible at this dealership. The car had just came in on trade the day before we purchased the car. There were a couple of items that needed to be serviced on the car and Rod made sure these things were included in the deal. While the car was being serviced, Rod had to take a couple sick days but he was so awesome that he kept us updated on the status of the repairs (from home!) He responds quickly to calls and questions. He made our experience so enjoyable. I was a pleasure working with him. I have already recommended him to friends and co-workers. ALL AROUND GREAT CUSTOMER SERVICE! More

Squeaky suspension solved. After 2 failed diagnosis of a severe squeak in the Tacoma suspension including "bad shocks" and other incorrect guesses by outside mechanics, a quick After 2 failed diagnosis of a severe squeak in the Tacoma suspension including "bad shocks" and other incorrect guesses by outside mechanics, a quick inspection during the 35K oil change resulted in new leaf springs before the warranty expired. The installation was quick and my truck now rolls like a new baby instead of an old rattletrap. As to the cause.....I own a nursery, drive most of my day on off pavement nursery roads through irrigation water laced with fertilizer.... but still covered under warranty. I owned 2 Silverados prior to this Tacoma. I never had this good of a vehicle or this flawless of service. Thank You. More

NOT HELPFUL, DIDNT CARE Reached out to the dealership at the beginning of June, inquiring about the new 2018 Camry. Spoke with a Tom who wanted to assist me. So provided hi Reached out to the dealership at the beginning of June, inquiring about the new 2018 Camry. Spoke with a Tom who wanted to assist me. So provided him with my number, and he did contact me once one came in. So went to the dealership and test drove the car. Everything seemed to be going well but being in the dealership seemed empty and so quiet. So proceeded to have them appraise my vehicle which I was never told what my appraisal was, then also filled out an application for finance. I was pulled aside and told by Tom, that my score was in the mid 500s!, and I responded; "excuse me!" I said NO, im in the 600s just low, so he told me unfortunately there is nothing we can do. So went to Toyota Direct and had them run it, and it came back that my score was in fact in the 600s, so they lied to me, and assuming didn't want to help me because of my negative equity! So I reached out to Tom the following day asking what was my appraisal, said it was only $16k and im like well I showed an appraisal that they were going to honor, clearly they didn't! and I screen shot a KBB trade value and after that no response at all! So I WOULDNT go to this dealer at all, the business manager nor anyone in finance never even came out to speak to me AT ALL to at least go over other options like a Co Signer, which I have readily available! Needless to say, Toyota Direct was able to get me approved NO ISSUE, and Tom didn't show any concern after the information given. Didn't seem to concerned as a customer, only for his pocket! More

Great Experience Omar Jackson, Jeff Wright and Nancy Wirick made this car buying experience great, This is the best place I feel to buy a vehicle. Omar went over all Omar Jackson, Jeff Wright and Nancy Wirick made this car buying experience great, This is the best place I feel to buy a vehicle. Omar went over all the details of the van and explained everything to us and Jeff helped us understand the financing of the van and Nancy did all the paperwork of getting the financing done. All three involved were the best I ever worked with in buying a car. And to top it off they are very very nice people to work with. Omar also called me a couple of days later to see how I liked the Van, I really thought that was nice, no one ever called me before after I left the dealership with a new vehicle I've gotten emails or cards in the mail but never a personal call. More

Toyota Corolla for Mom Great Service from Omar and Asher. I would highly recommend this dealership. I wanted a quick transaction and they delivered. My mom has less then Great Service from Omar and Asher. I would highly recommend this dealership. I wanted a quick transaction and they delivered. My mom has less then perfect credit and they made this lease work for her and we are so appreciative that they made this happen. More

Great Dealer! Amazing staff! Went in for an oil change and left in a new car in record time. Third new car and this felt like a much faster and easier transaction. Amazing staff! Went in for an oil change and left in a new car in record time. Third new car and this felt like a much faster and easier transaction. Andrew Frobel is a great salesman. I'll definitely be back for my next car. More

Excellent experience, start to finish Great day at Germain Toyota of Columbus. Tom knew everything about the 2017 Tacoma, inside and out. Will highly recommend this dealership to everybody Great day at Germain Toyota of Columbus. Tom knew everything about the 2017 Tacoma, inside and out. Will highly recommend this dealership to everybody that asks. More

Great Customer Service I want to give special thanks to amanda lobach for your customer service and professionalism and taking your time answering all my questions. Thank yo I want to give special thanks to amanda lobach for your customer service and professionalism and taking your time answering all my questions. Thank you More