Germain Toyota of Columbus

Very disapointed We went there to buy a new car and we were approached by the sales rep. Colleen Kofron. We explained to her about our four runner being hit and how w We went there to buy a new car and we were approached by the sales rep. Colleen Kofron. We explained to her about our four runner being hit and how we wanted to trade it in so we went and looked at other four runners but they were pricey for us so we looked at RAV4 and we liked it so we test drove it. it was a white color and we told her we liked it but in a different color. We liked everything about it and that's what we wanted but different color. When we agreed on the price and the color she sent us to the financial person. She took it upon herself without showing what this RAV4 didn't have compared to the one we wanted and changed the plates while we were with the financial person and downgraded the RAV4 that we thought we were getting. The finance person, Asher Puri, he kept pushing the extra package for the service and the warranty without explaining anything about the warranty that existed through the original warranty. the loan was 0,9 for 72 months with his calculation and warranty came up to 4.22 for 84 months. Next day we called and wanted to cancel the service and maintenance. They did cancel it and gave us the money on the loan but we got stuck with 4.22 rate for 84 months instead of 0.9 for 72 months. We have purchased 2 cars before from the same dealership and our daughter bought hers from there because we recommended it but from now on we won't come and buy from this dealership. The whole time we were there every other sentence from both of them was about the survey. All they talked about was making sure we gave them excellence on the survey. More

A fantastic easy buying experience I had a great experience at Germain Toyota. I Love my car that I leased from them. AJ Castin was super helpful and answered all my questions with no p I had a great experience at Germain Toyota. I Love my car that I leased from them. AJ Castin was super helpful and answered all my questions with no problem. He helped me choose the right vehicle within my budget. Everybody was super helpful. I didn't feel any pressure and was very relaxed. I will most certainly get my next lease at Germain Toyota. More

Highly Recommend! Great Customer Service! I highly recommend visiting Germain Toyota if you are in the market for a new vehicle! I wasn't exactly sure what vehicle I wanted - and AJ was super I highly recommend visiting Germain Toyota if you are in the market for a new vehicle! I wasn't exactly sure what vehicle I wanted - and AJ was super helpful in helping me narrow down my decision. He provided me with useful information on each vehicle and was patient with me while I weighed all that each vehicle had to offer! I ended up with a Highlander SE and I am loving it. Rich Newsome was also super helpful and answered any questions that I had! I am confident that my husband will be visiting Germain Toyota once his lease is up as well. The customer service we received was top notch! More

Patient and pleasurable I consider myself a picky consumer and like many I dread car shopping. Rod was patient and never pushy. I felt like he cared about my experience and r I consider myself a picky consumer and like many I dread car shopping. Rod was patient and never pushy. I felt like he cared about my experience and respected our feelings through the process. 5 star guy! More

Friendly Service and patient Thank you to Kenny who first introduced me to the Toyota Rav4, Travis who stayed late doing paperwork and Asher who got the financed part all wrapped Thank you to Kenny who first introduced me to the Toyota Rav4, Travis who stayed late doing paperwork and Asher who got the financed part all wrapped up for me. I arrived an hour before closing time, and even though we wanted to think the vehicle over for the night, they gave us a great offer we could not refuse. More

Excellent Costumer Service/Best Cars I got my second car from this dealership. They got me a good deal on the first car I bought from them. So I came back. They have Excellent Customer se I got my second car from this dealership. They got me a good deal on the first car I bought from them. So I came back. They have Excellent Customer service, good deals and the best cars! More

Mark Pastre - Above and Beyond the Call of Duty - Excellent I have been a a loyal Germain Toyota customer for 30 years. Years back I tried service at another dealer because it is closer to home. Very disappoi I have been a a loyal Germain Toyota customer for 30 years. Years back I tried service at another dealer because it is closer to home. Very disappointed with that dealer. I met Mark this fall 2016 and he had the necessary work done to my Rav4 in timely manner, pointed out recalls and fixed those as well. He went to bat for me to facilitate other work being done on my Rav4. Mark is knowledgeable and provides excellent service and is a good guy as well. Germain hit a home run bringing Mark onboard. I will go nowhere else for service. More

Purchase of 2017 RAV 4 I had the pleasure of having Tom Lombardo as my salesman when I was looking to purchase a new RAV 4! I never felt pressured and when he found the one I had the pleasure of having Tom Lombardo as my salesman when I was looking to purchase a new RAV 4! I never felt pressured and when he found the one I was looking for- color in particular - he was as excited to show it to me as I was to see it. I would recommend Tom to any of my friends or family who were looking to buy their next new car. He answered all my questions and since it was quite an upgrade for me from my current car - a 2001 RAV 4 he took the time to explain all the new gadgets and told me to make a list of anything I needed to go over and come back and he would do so. So kudos to Tom and thanks. More

Above and Beyond! Colleen went above and beyond to answer my questions, thoughts, and concerns for the Camry I am considering buying. She took the time to understand my Colleen went above and beyond to answer my questions, thoughts, and concerns for the Camry I am considering buying. She took the time to understand my wants, needs, and price points. She was well informed on the product, and took the time to help me understand the benefits of the vehicle. More

Daniel Clemons I called in looking for a truck and I got AJ Castin as my salesman. He asked all the necessary questions and took the time to find what I wanted in a I called in looking for a truck and I got AJ Castin as my salesman. He asked all the necessary questions and took the time to find what I wanted in a truck. They had exactly what I wanted and made my buying experience spectacular and quick! If you need a new car or truck I highly recommend AJ as a salesman and the whole Germain Company! More