Germain Toyota of Columbus

I called in before I went to the dealership and told Lucy I would be stopping by to look at a 2012 VW Passat. I had been looking for this model car for a while and I was extremely interested in this particu I would be stopping by to look at a 2012 VW Passat. I had been looking for this model car for a while and I was extremely interested in this particular one. When I got to the dealership Lucy met me outside with keys in hand and sent me for a test drive. That was great! When I returned from the test drive there were 5 sales consultants on the floor and two customers in the show room. Lucy was working with both myself and the other customer while the rest of the sales personnel sat around doing nothing. Lucy would go over to the other customers and then come back to me. This continued for about a half hour. Finally Lucy had my trade-in appraised and I was happy with the value they attached to it. I probably spent a total of 15 mins with Lucy at this point. I then asked some questions about the car and it was discovered that the second set of keys was missing as well as the floor mats and the owners manual. There was also a bulb out inside the cabin of the car. I expressed to Lucy that I would really like to have those things and she checked with the manager to see if these concerns could be addressed. She returned and said that if I bought the car tonight he would take care of it. After Lucy asked for the sale I told her I had to call my wife first. I stepped outside and spoke with my wife. We decided to think it over for the night and I told Lucy I would let her know tomorrow. The floor manager I think his name is Greg Coby was listening and shook his head no. I asked if the deal would still be good tomorrow and Lucy told me that it would not. I didn't ask for any changes on the price of the car even though it was about $500 overpriced. I didn't ask for any more on the trade. All I asked for were the things that were supposed to come with the car. I asked for a copy of the offer and when Lucy asked the manager if she could give it to me he said "I don't care, I'm not going to do it tomorrow" meaning he would not honor the deal tomorrow. I approached Greg and told him how disappointed I was with the lack of customer service. he sat at his desk with his arms crossed and said "That's fine, I gave you everything you asked for so I don't care" or something to that effect. I then thanked him for wasting my time and left the showroom. Lucy followed me out and apologized and attempted to make excuses for the manager. I told her he lost the sale for her and he is probably losing more sales. I was prepared to hand over a check for the car. I didn't need financing from the dealer and it would have been a very easy sale for Germain. I think it is reasonable to expect a person to want to talk over a purchase of this size with their spouse. Our main concern was trying to decide whether we wanted to buy this car or return to the dealership the next day to purchase a new Camry. I have never been treated with such disrespect and especially not by a sales department I was trying to do business with. Now they will not be selling us the 2012 Passat or a new Camry. There are plenty of dealerships in the area and we will certainly no t be giving this one our money. As a sales person myself I understand the value of professionalism and making a client feel comfortable with a purchase. This dealership practices predatory sales techniques and obviously missed the class on professionalism. More

We visited Germain after a terrible first experience at another dealer, where we were held hostage for over an hour without our own car keys. We walked in and were enthusiastically greeted by Lucy Green, another dealer, where we were held hostage for over an hour without our own car keys. We walked in and were enthusiastically greeted by Lucy Green, who sat down with us, heard what vehicles we were interested in, looked up what they had available on her computer, told us the price and grabbed keys for 3 vehicles. We went out to the lot, looked at the interior of one, like it and drove it. She owned a vehicle of this type (Prius hybrid) and was able to tell us all about how it worked, and its features as we drove. We then looked at the second vehicle, didn't care for it and moved on to the third and drove it. We got no pressure from Lucy as we made our decision. We decided on the Prius and she was able to work out a great deal for us. We got almost what we asked for our trade-in, got the "special internet" price, got a new 12 volt battery for the Prius(as we were concerned about the age of it) and a second key for the car. We had planned on getting financing through our own credit union, but their finance department was able to get us very favorable financing. We still had money to move over to our account for money we wanted to put down, but they had us write a check to hold until Friday, and we walked out in 2 1/2 hours with a newly washed, gas tank filled, new (to us) car! If you go to Germain, expect friendly, polite, helpful, upfront and efficient help and we think, a fair deal! More

Both the employees that we dealt with were very friendly and helpful. They worked with us as far as negotiating the price of the vehicle. I would be glad to recommend them to other car buyers. and helpful. They worked with us as far as negotiating the price of the vehicle. I would be glad to recommend them to other car buyers. More

To whom it may concern: Our recent visit for service To whom it may concern: Our recent visit for service on our 2011 Toyota Tundra Platinum Crew Cab, (by the way, this is our 5th Toyota vehicle), To whom it may concern: Our recent visit for service on our 2011 Toyota Tundra Platinum Crew Cab, (by the way, this is our 5th Toyota vehicle), we give an excellent rating due to the service departments - both in the State of Texas, where our truck was purchased, and in our arriving here, we checked out the rating of the local Toyota dealerships and found yours to be the top rated. After taking our truck there, we found that rating to be true because of the friendly way we were treated and the way the service department took care of our truck. You have some fine people working at your facility. And yes, we will return for scheduled service work.........most assuredly when we decide to purchase a new truck. We are now residents of Ohio. Elsie Gayle and David Rankin More

This is our third purchase from Germain Toyota and it just gets better each time. Our salesman, Leo Treadway, went above and beyond what I expected! Gregory White also helped us out, above and beyond w just gets better each time. Our salesman, Leo Treadway, went above and beyond what I expected! Gregory White also helped us out, above and beyond what I expected, on Leo's day off. I will be referring everyone I know to Germain Toyota because of the great service I received. And I will tell them to see Leo for a great deal! Ellen F. Weisberger More

First rule of business deals, never take the first offer. Fortunately, James was willing to listen and work with us and get our payments where we wanted them. We walked in knowing which car we wanted to look Fortunately, James was willing to listen and work with us and get our payments where we wanted them. We walked in knowing which car we wanted to look at, and he informed us it was getting new tires put on. He was able to get us in a test drive before then, and we really liked it. He made sure the tires were put on before we left. Great service! We did run into a snag when getting gas. The cap had a lock and we weren't given a key. James then asked us to leave the car overnight and he would replace the cap, fill up the tank and have the car detailed for us. All in all, we had been to a lot of dealerships in the previous week and met some really good salesmen, but James closed the deal. Our credit was not the best due to bankruptcy from 6 years ago, but Germain was able to get us in a car with decent mileage, a payment we wanted and even 1% lower interest rate. Thank you. More

Awesome experience! I was a little apprehensive about the whole car buying experience in general but Chris Wilson made it as painless as possible. In & out in around 2.5 hours. The finance person was a the whole car buying experience in general but Chris Wilson made it as painless as possible. In & out in around 2.5 hours. The finance person was a little pushy as is his job but I stood my ground and turned down his pitches without any problem. Otherwise it was an awesome experience all around. I would definitely recommend the salesperson I dealt with. More

We drove 3 hours from WV to look at a used vehicle. JoJo stayed on top of everything, calling us back when the price was reduced. When we got there, he was very helpful and got us to drive home in the car t stayed on top of everything, calling us back when the price was reduced. When we got there, he was very helpful and got us to drive home in the car that we loved. We worked with Tony in financing, and he was also very helpful ensuring that we got the best bang for our buck. More

Brian Scott got me an amazing deal on a very nice used 2005 Jeep Wrangler. I was surprised at how hassle free the whole transaction was. I purchased an extended warranty. And I am glad I did. Just a few w 2005 Jeep Wrangler. I was surprised at how hassle free the whole transaction was. I purchased an extended warranty. And I am glad I did. Just a few weeks after buying it, some of the shocks needed replacing. Germain Toyota replaced everything free of charge, no questions asked. They stand by their word. I definitely recommend buying from Germain Toyota. And be sure to ask for Brian Scott! More

I recently decided to purchase a pre-owned truck and I found what I thought would be a perfect fit for me. Although the truck seemed great, it was over 70 miles away from my home. I contacted Germain Toyo found what I thought would be a perfect fit for me. Although the truck seemed great, it was over 70 miles away from my home. I contacted Germain Toyota of Columbus and reached Greg. Greg provided a level of service that I had never experienced from a car dealer. He assisted me over phone and made sure that the long trip that I was going to make to check out the truck would not be a waste of my time. He was not pushy and addressed every concern that I had prior to purchase. When my wife and I arrived at the dealership to test drive the vehicle. Greg greeted us warmly and did not rush us at all. He allowed us time to thoroughly inspect the vehicle. After seeing that the vehicle was exactly as he described over the phone, and receiving such friendly service, my wife and I felt extremely confident in our decision to make a purchase. Throughout the purchase process, both Greg our salesperson and Greg the manager made sure that we had a good experience. We even had some good interactions with other team members while we were there. Based on my experience, I will be recommending friends and family from my home area of Wilmington,OH make the trip to Greg. The professionalism and friendliness of this dealer has won me over. More