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Germain Toyota of Columbus
Columbus, OH
2,770 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,770 reviews
February 12, 2012
I received a recall notice on my 2000 Toyota Tundra. I received a recall notice on my 2000 Toyota Tundra. Previously, I had taken it to River Valley Toyota in Lancaster, thinking that it is sometimes ea I received a recall notice on my 2000 Toyota Tundra. Previously, I had taken it to River Valley Toyota in Lancaster, thinking that it is sometimes easier to work with smaller dealerships, I was WRONG! Last spring, River Valley Toyota had replaced one of the two straps on the gas tank and asked me to bring in back sometime when the other strap was in stock. I had mentioned to them that I had significant rust on my driveway and they dismissed it as, "just a common problem with the Tundra's during those years", and that there was nothing that could be done. I still haven't received the call to let me know that the other strap is in, a year later! My 18-year-old daughter has been driving the truck to college for the past several years. I have been worried about the amount of rust that continually would fall from the frame. I had purchased some cans of undercoating and sprayed the underneath this winter trying to prevent more damage. Several weeks ago, I received another recall requesting that I take the truck for further inspection to an authorized dealership. I decided to take it back to Germain, where I have purchased several Toyota's and have always been pleased with their service. I spoke with Jim McClaren, and he had one of his technicians, Ron, look it over. Jim and Ron could not have been friendlier or more helpful! They told me that there was SIGNIFICANT damage to the frame, which I assumed from the chunks of metal on my drive and rust stains. They told me that it was totally unsafe to drive and that they would provide me with a loaner car. They told me that the rust was so significant that they were afraid to put it up on the rack! I am very grateful to Jim and Ron for their help and honesty! Jim called me to come in to see the progress. Ron had the vehicle apart and was putting the pieces together back on the new frame. I also decided to replace some things that needed to be replaced and to basically have a new truck with only 200,000 miles. There was no pressure to replace anything, but I did ask them for their opinions. I would not hesitate to return to Germain for any work that needed to be done. I appreciate being treated like a valuable customer, and will definitely tell my friends and family! I also had Craig Ferguson, GM at Germain, speak to my students in high school about hiring quality individuals like Jim and Ron. Sincerely, Gary Barstow More
by GaryBarstow
Employees Worked With
Jim McClaren, Ron (technician), Craig Ferguson
February 01, 2012
I purchased several cars from this dealership and the staff was very fast, courteous and informative. The facility was nice and roomy. I would recommend this dealership to anyone looking to buy a gently staff was very fast, courteous and informative. The facility was nice and roomy. I would recommend this dealership to anyone looking to buy a gently used vehicle. More
by cheri3
Employees Worked With
Marvin Hill, Greg Coby
January 31, 2012
We just bouught a new Prius from Norman Oribello. When we went in we explained to Norman what our situation was, and he heard what we were saying. He then started checking on our areas of concern before we went in we explained to Norman what our situation was, and he heard what we were saying. He then started checking on our areas of concern before even showing us a car. We were able to look at a car that would fulfill those concerns (mainly lowering our monthly payment). We drove away with a new winter gray Prius. Thank You Normon and Germain Toyota. More
by Robert Van Horn
Employees Worked With
Norman Oribello and Lewis _______, Norm Oribello
January 31, 2012
It was a breath of fresh air to be greeted by an employee who was smiling and more than ready to help me!! It was my first oil change and was surprised it was free!! Would recommend Germain to anyone!! Thank who was smiling and more than ready to help me!! It was my first oil change and was surprised it was free!! Would recommend Germain to anyone!! Thanks! More
by dkroninger
Employees Worked With
jimmy mcclarren
January 30, 2012
I have gone to Germain Toyota several times to get my car serviced. I am a very busy and usually carry my laptop with me. Every time I go, I am offered a desk so that I can work, and have my car serviced at serviced. I am a very busy and usually carry my laptop with me. Every time I go, I am offered a desk so that I can work, and have my car serviced at the same time. Jimmy has always been the friendliest person with the greatest smile. He personally finds me where I'm working, takes the time to talk to me about my car and always adds a great perk to my visit. It's reassuring to know that I can depend on a positive atmosphere with great people that provide great service. More
by tshifflettcc
Employees Worked With
Jim McClarren
January 30, 2012
The service we received at Germain Toyota was Excellent. Omar Jackson listened to us and put us in a car we wanted at a payment that we could afford. The service was friendly and accommodating. We would def Omar Jackson listened to us and put us in a car we wanted at a payment that we could afford. The service was friendly and accommodating. We would definitely recommend this dealership to our family and friends. We are so blessed by God to have met these group of people! Thank you Germain Toyota! More
by Quwante
Employees Worked With
Omar Jackson, Omar Jackson
January 29, 2012
I have recommended Germain to several people because of Jim McClaren and the excellent Service Dept. In fact, at this last visit, unbeknownst to me, I had a "free" oil change coming due to the amount of mi Jim McClaren and the excellent Service Dept. In fact, at this last visit, unbeknownst to me, I had a "free" oil change coming due to the amount of miles on my car. If Jim would not have mentioned this to me, I would not have known to pull the coupon thus, I would have had to pay for the service. This was above and beyond, in my book. Jim looked out for me. This is why I buy my cars at Germain!! :) More
by lgilmore
Employees Worked With
Jim McClaren
January 13, 2012
We were looking for an old reliable car with low miles, in good condition (good on gas) for a nephew to get back and forth to work. We found one on the internet at Germain Toyota. We sent emails late one in good condition (good on gas) for a nephew to get back and forth to work. We found one on the internet at Germain Toyota. We sent emails late one evening to a couple of dealerships and Greg Neutzling called the next morning. We went over to Columbus and bought the car. Greg has been great about making everything right. There were a couple of issues. One window did not work and the dome light did not work. Greg had those issues corrected in the cost of the car. He communicated with us regularly about the status of the repairs. He was courteous and responsive in getting the repairs taken care of. He followed up with a phone call after we brought the car home. More
by susann3*
Employees Worked With
Greg Neutzling
January 12, 2012
I was very impressed by Omar with how he met my wishes in purchasing a 2011 Prius. He worked very hard in getting the right car. Asher also provided much needed information to complete the sale. I have purchasing a 2011 Prius. He worked very hard in getting the right car. Asher also provided much needed information to complete the sale. I have owned several Toyota vehicles over the past 30+- years. I have dealt with 4 major dealers in the Columbus area. I have always been pleased with all of them. I chose Germain because I was very pleased with my previous Germain purchase (2004 Prius) which was handled by Ken Keisel. Omar and Asher followed in his footsteps. Because of Omar and Asher, Germain will always be my first stop in the future More
by Dandydon42
Employees Worked With
Omar Jackson & Asher Puri, Omar Jackson
January 09, 2012
Omar was very friendly and helpful when it came to the purchase of a minivan for our family. He explained in detail everything we needed to know and discussed the best options available for our family. purchase of a minivan for our family. He explained in detail everything we needed to know and discussed the best options available for our family. He handled himself very professionally and was able to assist us in a timely fashion. I would definitely reccommend Omar Jackson and the services of Germain Toyota to anyone looking to purchase a new vehicle. Thank you! More
by KAllen85
Employees Worked With
Omar Jackson, Omar Jackson
