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Germain Toyota of Columbus
Columbus, OH
2,785 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,785 reviews
September 06, 2011
If you are using zag.com/edmund.com/truecar.com to do competitive new car shopping, do not trust the dealer promises until you get your vehicle. This dealer could not uphold his promise on the availabil competitive new car shopping, do not trust the dealer promises until you get your vehicle. This dealer could not uphold his promise on the availability and price of the new vehicle quoted on zag.com/edmund.com/truecar.com. The dealer makes empty promise just to get your commitment(business) but could not deliver the vehicle. If you are in the market for a new Toyota and is using zag.com/edmund.com or truecar.com they will quote you the lowest price but they could not deliver the car on time as promised. I get the promise of "If you sign up with me today at this $x, you will get your car today/tomorrow". Those are just empty promises. Such a disappointment and waste of my time. More
by william88
Employees Worked With
Greg White
August 05, 2011
Marlin was great. He was kind, helpful, honest, funny, hard-working and I truly feel as if he was working for me instead of against me. I would absolutely recommend Marlin to anyone who was looking for a hard-working and I truly feel as if he was working for me instead of against me. I would absolutely recommend Marlin to anyone who was looking for a car at Germain Toyota. You will not regret it. I also met a gentleman by the name of John. Or Jon? I didn't care too much for him. More
by gfci
Employees Worked With
Marlin Tinch
August 04, 2011
I have purchased Toyotas from Germain for over 20 years and feel I can trust them. I've always had good service and feel they give me accurate information and fair pricing. The employees are very pleasan and feel I can trust them. I've always had good service and feel they give me accurate information and fair pricing. The employees are very pleasant to work with. This past experience with Greg White was very satisfying - he spent a lot of time with me explaining features of the car and was very honest in giving me the automobile and pricing I desired. More
by shoppinldy
Employees Worked With
Greg White II, Gregory White
August 02, 2011
VERY FRIENDLY,KNOWLEDGEABLE, AND EASY TO WORK WITH. I HIGHLY RECCOMMEND GERMAIN TOYOTA. BOTTOM LINE IS I WOULD BUY MY NEXT CAR WITH OMAR JACKSON. HIGHLY RECCOMMEND GERMAIN TOYOTA. BOTTOM LINE IS I WOULD BUY MY NEXT CAR WITH OMAR JACKSON. More
by SZATMARY
Employees Worked With
OMAR JACKSON, Omar Jackson
July 27, 2011
Great deal and great service. Traded in a '04 Highlander on a '05 Highlander. Our income went down and we needed to lower our payments. We were not able to refinance the '04 through our bank. We got a slig on a '05 Highlander. Our income went down and we needed to lower our payments. We were not able to refinance the '04 through our bank. We got a slightly newer car with the smaller (4 cyl. vs 6 cyl.) engine, now we can use regular gas and get better mileage to boot. Toyota Financial would not approve the original deal that we signed, so the dealership reduced the price of the car by $1,000 since our interest rate went up and the length of the loan was reduced from 66 to 60 months. Also, we took the car back because of road noise from the tires. They had a directional tread and two of them were mounted the wrong way. The service department said the tires had uneven wear and cupping, so they gave us four NEW tires! We still came out saving about $70 month on our car payment and are very happy with the car. More
by 404sebastian
Employees Worked With
Jay, Matt Wilhelm
July 18, 2011
I was given personal assistance in looking at new cars and with information on the RAV-4. The salesman followed up and gave me a good offer that I was very pleased with. I had done my homework on prices and with information on the RAV-4. The salesman followed up and gave me a good offer that I was very pleased with. I had done my homework on prices and types of vehicles available that fell under the type of car I wanted. The whole dealership was friendly and accommodating. Sincerely, Vern Payne More
by vrpayne
Employees Worked With
John Day
June 25, 2011
The Quality of the Germain is second to none. All support T.E.A.M.members from the very top Manager to especially Sales & Leasing Consultant Mr. John Day made the purchase of our 2011 Camry the very best. Cu T.E.A.M.members from the very top Manager to especially Sales & Leasing Consultant Mr. John Day made the purchase of our 2011 Camry the very best. Customer service begins with integrity and honest service each and every day. We have purchased numerous cars from Germain Toyota and the T.E.A.M members always go the extra mile to offer sincere friendly customer service. Toyota Quality and the combination of "Quality" "Service" during the sale and after the sale make this Dealership the very best. The service department is second to none with excellent support staff. (The) (Employees) (And) (Managers) are honest and sincere with integrity and excellent friendly customer service. Sincerely, George Woods More
by fsmopr
Employees Worked With
John Michael Day
June 23, 2011
Eric has very helpful and easy to work with. My only concern was the $50 a month increase in payment that was settled on and the payment finance told me was availabe. I was quoted a rate and term that f concern was the $50 a month increase in payment that was settled on and the payment finance told me was availabe. I was quoted a rate and term that finance told me was unavailable to me. More
by monkey7697
Employees Worked With
Eric Rigsby and Lew Karbler
June 05, 2011
My experience with Germain was not a pleasant one. My lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith t lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith that he would look into options so that I could determine what the best option for me was - meaning whether I should purchase my leased Corolla or if I should choose to purchase a new vehicle. D'Lacey "ran the numbers" and produced monthly payments for buying my leased Corolla, leasing a new camry or corolla, and buying a new camry or corolla. Although it didn't make sense to me, D'Lacey represented that purchasing my Corolla would be MORE expensive that leasing or buying the new vehicles. It seemed pretty incredible to me, but I assumed D'Lacey must have known something that I did not know. I ended up leasing a brand new Corolla because the monthly payments were represented as less than it would have cost for me to purchase my leased Corolla. Who would choose against paying more for a three year old vehicle than having a brand new one? Anyway, after going home and running the numbers, I determined that leasing the Corolla that I had planned on buying and which I maintained in good repair, would have been less expensive than leasing or buying the new vehicles. A couple days later, when I confronted D'Lacey regarding this, he became defensive and said that I was attacking his integrity. D'Lacey essentially accused me of having "buyer's remorse" and stated that, if I wanted, I could buy my 2009 Corolla from Germain. Given the distrust that I had in the dealership based on this experience, I returned the new Corolla, took possession of my 2009 Corolla, and I went to another dealership. In the current economy, I was not going to give my business to a dealership that operated like this. More
by coffbucks12
Employees Worked With
D'Lacey Stith
May 24, 2011
I just purchased a 2011 Toyota Tacoma from Germain Toyota (used cars) and was very pleased with the entire experience. The sales person, sales manager and service department were all very easy to work with. (used cars) and was very pleased with the entire experience. The sales person, sales manager and service department were all very easy to work with. I would definately buy from this dealer again. Overall, very satisfied. More
by galec
Employees Worked With
Robert Fountaine (salesperson) Buddy Travis (sales manager), Buddy Travis
