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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
915 Reviews

915 Reviews of Germain Toyota of Columbus - Service Center

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December 12, 2020

I would like to thank everybody at Germain East what a wonderful job they did on my truck and very happy to deal with them thanks very much you guys appreciate it and happy holidays! More

by sandrews3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Anderson , Brandon Hood
Dec 14, 2020 -

Germain Toyota of Columbus responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Toyota with only the best there is to offer. Best Regards, Rich Newsome General Manager

December 12, 2020

I just got my 2015 Tacoma paid off . I have nothing but good things to to say about Germain Toyota. Great service and very friendly Associates. And a Great Truck ! More

by RPD029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Brown, Brandon Hood
Dec 14, 2020 -

Germain Toyota of Columbus responded

Your continued business and kind words are greatly appreciated. We look forward to keeping you and your Tacoma safely on the road. Best Regards, Rich Newsome General Manager

December 11, 2020

I had a great experience with Germain Toyota. They were FAST and FRIENDLY. They didn’t try to tell me I needed extra things done to my vehicle to try and make more money off of me. They did the job I asked More

by Carrieellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Germain Toyota of Columbus responded

Carrieellen, Thanks for taking the time to share your opinion. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Best Regards, Rich Newsome General Manager

December 11, 2020

This was my first time at Germain Toyota since I moved. All my previous service was very good at Zanesville Toyota for 18 years. I was very impressed with the service and atmosphere at Germain Toyota More

by MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Germain Toyota of Columbus responded

Thank you so much for sharing your experience with Chris and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Best Regards, Rich Newsome General Manager

December 11, 2020

The service technician was courteous and helpful. When it was discovered that the repair would be several hours, I was offered a rental vehicle. I appreciated that. More

by KNIGHTUR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joliyah Bennett
Dec 14, 2020 -

Germain Toyota of Columbus responded

We here at Germain Toyota are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, Rich Newsome General Manager

December 09, 2020

It was good service and the service was good and fast i will be coming back again for all my service to don by this location More

by MABDELLATIF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 10, 2020 -

Germain Toyota of Columbus responded

Thank you for letting us know that your service experience was a 5-star experience. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

December 08, 2020

Brandon Dawson was my service attendant. He was great. He kept me updated and showed me pictures of the work I needed on my car. More

by Spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dawson
Dec 08, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive service needs. We appreciate your business and kind words for Brandon. Best Regards, Rich Newsome General Manager

December 08, 2020

I was happy with your service. The wait time was exactly as planned. The guy who took care of me was friendly and professional.Thank you More

by Oumy Fall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 09, 2020 -

Germain Toyota of Columbus responded

We appreciate you taking the time to share your positive service experience with Brandon. We are happy to know that he took excellent care of you. Best Regards, Rich Newsome General Manager

December 07, 2020

Great team. I absolutely feel completely satisfied with everyone here. They make you feel at home and your their only customer even when they have more. Happy holidays thank you More

by BETH2204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Administrative Office
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Jackson, Brandon Hood
Dec 08, 2020 -

Germain Toyota of Columbus responded

Beth, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that our team helped to make your experience such a positive one. Best Regards, Rich Newsome General Manager

December 07, 2020

My service and recall service was great but it took a lot longer than I ever expected. My service rep Chris Curtis was wonderful and kept us updated. My appointment was at 10am and I didn’t leave with my van More

by GLENNCHERYL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Germain Toyota of Columbus responded

Thank you for your kind words and for taking the time to leave us this positive review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We do apologize for the longer than expected appointment and any inconvenience it may have caused. We look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

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