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Germain Toyota of Columbus - Service Center
Columbus, OH
899 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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899 Reviews of Germain Toyota of Columbus - Service Center
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November 11, 2020
Overall, I always get great service. Price could be better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and door better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and doors were closed. More
by HWKNS_LSL
Verified CustomerEmployees Worked With
November 10, 2020
Very disappointed in the wait time for simple oil change when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. More
by BECKY_C58
Employees Worked With
Non of the above
November 10, 2020
Brought my Mom’s car in for a detail. Went to pick it up the next day... paid ($279) to get the key, and found that the car seats hadn’t even been touched. Had to leave the car for another day. Called the n the next day... paid ($279) to get the key, and found that the car seats hadn’t even been touched. Had to leave the car for another day. Called the next afternoon and no one seemed to know where my car was. They finally found it, untouched from the previous day so had to leave it yet another day to detail it correctly. Finally got it in a clean manner but still had a stale smell. I’ve used this service before and was very pleased. This time was sooo disappointing. Donna in the Service Dept was the only bright star during this ordeal. She took the time to personally locate my vehicle to get the service back on track. KUDOS TO DONNA!! I would not recommend this service to anyone. Disappointed in Canal Winchester More
by Debndavedaniel2
Employees Worked With
Donna in Service , Brandon Hood
November 08, 2020
First and foremost, I want to thank Brandon Dawson. He literally saved my experience in the service department from being a 0/5. Extremely responsive and helpful. I won’t mention any other names, but 2 ot literally saved my experience in the service department from being a 0/5. Extremely responsive and helpful. I won’t mention any other names, but 2 other people within the service department really need help with their customer service. From not responding to calls, to being told the one individual was gone for the day (then me showing up to the dealership and them being there). Repeatedly took my car there for a warranty issue. Was told if the issue happened again, stop in and they would check it out. I did this and was made to feel like I was in the wrong. All I will say is if you need to go here, go to Brandon Dawson! 5/5 service. Great customer service and extremely nice. More
by noahalassaf
November 08, 2020
This was only my second time here. The service department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. More
by dnt
Employees Worked With
Aaron Goodman
November 07, 2020
All the staff was very polite. My 10,000 mile service only took about an hour to complete, which is exactly what they said it would take. Couldn’t have been happier with the service and generosity of the only took about an hour to complete, which is exactly what they said it would take. Couldn’t have been happier with the service and generosity of the staff. More
by Brandon B
Employees Worked With
November 07, 2020
Usually my car run smoothly when I leave, but it is making weird noise. I ask for car wash I was told ok, but it wasn’t washed. making weird noise. I ask for car wash I was told ok, but it wasn’t washed. More
by MACHECA23
Employees Worked With
November 06, 2020
Front brake replacement that was to take 90 min took 3 1/2 hours. I had to check in with the service rep and eventually the mgr. No initiative to check in with me. Did receive a $50 discount but never did 1/2 hours. I had to check in with the service rep and eventually the mgr. No initiative to check in with me. Did receive a $50 discount but never did get an explanation. More
by mlhenry
Employees Worked With
Do not know names
November 05, 2020
Had to wait 3 and half hours for oil change and coolant flush. Been ridiculous the last three services. Not happy with service that germain has done. flush. Been ridiculous the last three services. Not happy with service that germain has done. More
by LEANNETAYLOR5
Employees Worked With
Billy Blanton
