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Germain Toyota of Columbus - Service Center

Columbus, OH

4.7
953 Reviews

953 Reviews of Germain Toyota of Columbus - Service Center

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November 02, 2020

One thing I can say is that this dealership did exactly what they said they would do. From pick up, to service, to drop off, they were professional, timely and compassionate. Special thanks to Mahogany who More

by Crickandval
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mahogany
Nov 03, 2020 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave us this 5-star review. Thank you for providing positive feedback. When we receive such positive feedback, we rest knowing that we have done our jobs well. Best Regards, Rich Newsome General Manager

November 02, 2020

Great dealership. Been coming since 2001 Bought my third Great dealership. Been coming since 2001 Bought my third Avalon. I was never disappointed at the service. I would hogly recommend them to anyone int More

by JANTONIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Germain Toyota of Columbus responded

Your continued business and kind recommendation mean so much to us all. Best Regards, Rich Newsome General Manager

November 01, 2020

Germain toyota sees service dept is always friendly kind always friendly. I always take both my vehicles my 2009 Camry and my 2016 Avalon there. More

by Marthakellem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Brown
Nov 02, 2020 -

Germain Toyota of Columbus responded

Thank you for trusting our team with the service needs of both your Toyotas. See you next time. Best Regards, Rich Newsome General Manager

October 30, 2020

Brandon did a great job of making sure everything was completed and in a timely manner. The other people I interacted with when I called were also very helpful and friendly as well. More

by RICHARDTURIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Nov 02, 2020 -

Germain Toyota of Columbus responded

Thank you for leaving Brandon this kind review. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

October 29, 2020

Brandon Dawson provided great service. He communicated well and in a timely manner. I am happy with the results. Big thanks for the loaner car! More

by Mrast
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon Dawson, Billy Blanton
Oct 30, 2020 -

Germain Toyota of Columbus responded

We truly value your business and thank you for taking the time to leave Brandon this kind review. Best Regards, Rich Newsome General Manager

October 29, 2020

I have the utmost respect for this dealership. They are always polite, fast ; accurate in their work. I have been a Toyota owner since 1987 & I wouldn't purchase any other vehicle. I really like my salesma More

by joanlarkins44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Brown
Oct 30, 2020 -

Germain Toyota of Columbus responded

Thank you for your loyalty to Toyota and your positive feedback about your experience with AJ and our dealership. We all look forward to our continued relationship. Please let us know if you need anything. Best Regards, Rich Newsome General Manager

Oct 30, 2020 -

joanlarkins44 responded

You are very welcome. Its always a pleasure to visit Germain Toyota

October 29, 2020

Very professional. Teresa was very helpful in getting everything done. She kept me informed of how long the process was going to take. I will continue to use there service department. More

by RLM43147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Germain Toyota of Columbus responded

We appreciate you leaving Teresa and our team this positive feedback and look forward to our continued relationship. Best Regards, Rich Newsome General Manager

October 29, 2020

Great dealership! Everything has been top notch from the initial sale to the service. We would highly recommend Germain Toyota for your next automotive need. More

by SHERRYH620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Germain Toyota of Columbus responded

Your complete satisfaction is our ultimate goal. Thank you for this wonderful recommendation. Best Regards, Rich Newsome General Manager

October 29, 2020

Was quick and fair. Chris Curtis was awesome and kept me updated while getting my tires. The Cashier Marie was very nice when processing my transaction. More

by veronicaazzalina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Hilt
Oct 30, 2020 -

Germain Toyota of Columbus responded

We thank you for sharing your positive and efficient service experience. Best Regards, Rich Newsome General Manager

October 28, 2020

Would not give me paperwork for some odd reason hiding something didn’t wash my car no automatic alignment estimate that they used to have just not what I expected More

by WHATSAYYEW
Recommend Dealer
No
Employees Worked With
Chris Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Goodman
Oct 29, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your service needs. We sincerely apologize that you did not receive the paperwork regarding your inspection and performed services. Please contact our Service Manager Billy Blanton at bblanton@germainmotorco.com and he will be happy to email you a copy. Billy can also be reached at 614-383-5215. Best Regards, Rich Newsome General Manager

Nov 01, 2020 -

WHATSAYYEW responded

You don’t give people subpar service that filed bankruptcy do you? I left a vm for her with my name, telephone number, and email address and I never heard back. I would like the paperwork for my records. Thank you.

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