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Germain Toyota of Columbus - Service Center

Columbus, OH

4.7
953 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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953 Reviews of Germain Toyota of Columbus - Service Center

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October 28, 2020

Fast and friendly service! They are always ready to help keep your vehicle maintained! We’ve been customers for over 6 years and just bought another RAV4! More

by PaulNedeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Germain Toyota of Columbus responded

Congratulations on your new Rav4. We thank you for your continued business and kind words. Best Regards, Rich Newsome General Manager

October 26, 2020

The woman who work with me did an excellent job.She was working very quickly and really good care of me. Thanks Theresa and all the people who work on my car. The man who came talk to me sorry I forgot you More

by Saratasyll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Germain Toyota of Columbus responded

We are happy to know you were pleased with your service experience. Thank you for taking the time to leave Teresa and our team this kind review. Best Regards, Rich Newsome General Manager

October 26, 2020

Wonderful customer service. The wait was great. The waiting area was clean and they honored a coupon for me with no hesitation. Wonderful service. I will be back! More

by carlitaann1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Blanton, Marie Hilt
Oct 27, 2020 -

Germain Toyota of Columbus responded

We truly value your business and look forward to working with you again. Best Regards, Rich Newsome General Manager

October 23, 2020

Took longer than it should have for an oil change and tire rotation. Also, requested tire pressure check and doesn't look like it was done since it's not on my receipt and tires still look low. Either th More

by KLALLATHIN808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Goodman
Nov 09, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn your visit wasn't the 5-star experience we work hard to deliver to every guest. Please contact our Director of Customer Experience David Taynor at dtaynor@germainmotorco.com and allow him the opportunity to address these concerns for you. Best Regards, Rich Newsome General Manager

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October 22, 2020

We always have a good experience here. We bring all 3 cars here to get serviced even though 2 weren’t purchased here and one is not a Toyota. Everyone is always very friendly. Prices are the same as an More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Goodman, Brandon Hood
Oct 23, 2020 -

Germain Toyota of Columbus responded

Thank you for your continued business and kind words. Providing a quality a price competitive experience is our goal here at Germain. Best Regards, Rich Newsome General Manager

October 22, 2020

The collision department is vary professional and understanding. I completely trust the work they did on my family car. I highly recommend them. Thank you! More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meredith Davis, Melinda Thompson
Oct 22, 2020 -

Germain Toyota of Columbus responded

We thank you for sharing your positive experience with our collision center. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

October 22, 2020

I really liked how smooth this went. Not a lot of up selling just stuck to the needed maintenance. Very easy to get in and get out. More

by CHRISWALLACE34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Oct 23, 2020 -

Germain Toyota of Columbus responded

Our team is here to ensure your complete satisfaction. Thank you for sharing. Best Regards, Rich Newsome General Manager

October 22, 2020

Brandon is really easy to work with. Great communication. We had a issue that was difficult to diagnose and they took the time to fix it correctly. More

by SOONERS1721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Oct 23, 2020 -

Germain Toyota of Columbus responded

Thank you for sharing your positive experience with Brandon. We are happy to know you were pleased with your service visit. Best Regards, Rich Newsome General Manager

October 22, 2020

Work was done as described however it took an hour longer than I was advised it would. However everyone was friendly. The service department looked like they were super busy. More

by amelia16369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Oct 23, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your service needs. We sincerely apologize for your wait and appreciate your patience and understanding. Best Regards, Rich Newsome General Manager

October 22, 2020

Staff were very nice. Service took a long time for an oil change/tire rotation. I arrived at 7 am and the car wasn’t finished until almost 9 am. Same thing happened yesterday with another vehicle. I probably More

by DBUR1
Recommend Dealer
No
Employees Worked With
Brandon Hood
Nov 09, 2020 -

Germain Toyota of Columbus responded

We apologize for your wait and hope for the opportunity to improve on your level of service going forward. Our Director of Customer Experience David Taynor is always available to address any concerns you may have. David can be reached at dtaynor@germainmotorco.com. Best Regards, Rich Newsome General Manager

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