Germain Toyota of Columbus - Service Center

My appointment for my oil change was at 1215 pm which is when I arrived. The man that assisted me told me that it would be an hour and a half wait which seemed excessive since I had an appointment. At 1:51p when I arrived. The man that assisted me told me that it would be an hour and a half wait which seemed excessive since I had an appointment. At 1:51pm I go out and ask the person closest if he could give me an update on my car. The man that initially helped me yelled down "I told her it would be an hour and a half", so clearly he heard me and could have addressed me. I replied that it had been over an hour and a half and he says "actually it's been an hour and twenty-three minutes". So I'm left waiting. At 2:14pm he comes in to tell me that they don't have the filter needed to do the oil change because "this is a Nissan dealership so we just don't keep those things on hand like that". He then asked did I want to wait even longer than the 2 hours I had been waiting. I didn't have time to wait. There was no offer to reschedule me, there was no apology for wasting 2 hours of my day. On top of that, I had to come back. This is not the first time I've experienced horrible customer service by this same man and I really wish I had never purchased the maintenance package so that I would never have to come back here. More

Fast turnaround. Teresa made sure I was covered with scheduled maintenance services. Teresa kept me updated via email and phone about status of my vehicle. scheduled maintenance services. Teresa kept me updated via email and phone about status of my vehicle. More

Didn’t have appt but promptly taken care of. Advisor Craig (or Greg; Chris) got my car to back. Came to give me summary of problem and options to fix. Craig (or Greg; Chris) got my car to back. Came to give me summary of problem and options to fix. More

I have always had a pleasurable experience at this dealership. My son Khalin Moore was a previous employee who prided himself on customer service. The customer service was good, yet I’m not sure if dealership. My son Khalin Moore was a previous employee who prided himself on customer service. The customer service was good, yet I’m not sure if it’s your policy or not, however, I was surprised that my car was not vacuumed at my 10000 service appt. if I had any reason to bicker about anything, I would that my car was not vacuumed, nor did I have a seat cover or mat on my driver side. I will continue to do business with you, as my mother-in-law is in the market for an suv; she purchased her 2010 Prius from you in 2009. One another note, I love my Prius. Thank you to Amanda Lobach for her exceptional sales. Thank you! More

Safety conscious and courteous. Very satisfied. Chris was friendly, knowledgeable and really showed he knew his stuff. Waiting room was spacious- plenty of room for social distancing and it was clean. was friendly, knowledgeable and really showed he knew his stuff. Waiting room was spacious- plenty of room for social distancing and it was clean. More

Ron Strong greatest, and most helpful . He made a wonderful shopping experience. This is the third car I purchased from Ron, and he has been on point everytime!! Thank you wonderful shopping experience. This is the third car I purchased from Ron, and he has been on point everytime!! Thank you More

I brought my car to change the oil and rotate the tires. The service was exceptional and timely. Aaron was very helpful and friendly. Thanks The service was exceptional and timely. Aaron was very helpful and friendly. Thanks More

Don’t ask for surveys unless you want real answers. Whether it was the service advisors, or the cashiers I spoke with, I would rate anywhere from rude to indifferent at best. The icing on the cake... Whether it was the service advisors, or the cashiers I spoke with, I would rate anywhere from rude to indifferent at best. The icing on the cake...I brought my vehicle in for warranty service. The employee told me he could hear the rattle I was concerned about when I first pulled the car in. After keeping the vehicle for an entire day and making me pay for a rental car, I was told that they could not duplicate the rattling noise from under the hood again? So...now I have my vehicle back and I’m still hearing the rattling noise. But wait there’s more. Since I drive the vehicle daily, it is now out of warranty. So all I really got out of the deal was a cool rental car that set me back $40. Do you even do anything with this information? More

Excellent service man and I would come back. As a matter of fact, this is my second lease with the same salesman. I like him so much the first time, I came back of fact, this is my second lease with the same salesman. I like him so much the first time, I came back More

I enjoy working with germain they are very friendly. I had surgery and they picked up and dropped off my car to me. If there are any issues the offer to fix them to make customer happy had surgery and they picked up and dropped off my car to me. If there are any issues the offer to fix them to make customer happy More