Germain Toyota of Columbus - Service Center

I was the first customer of the day and still took over 2 hours to get a simple oil change done. Plus to my surprise, they put a Germain Toyota dealership license plate frame over my front plate even though hours to get a simple oil change done. Plus to my surprise, they put a Germain Toyota dealership license plate frame over my front plate even though I bought the car at Carmax. I didn't ask permission for this nor am I going to advertise for Germain Toyota! Everytime I go there it's always something else. Why do I waste my time there, especially at cashier without a greeting or even thank you. More

Paint The repair job on my car was great however getting my car back was a different matter. I called around noon to see when my car would be ready to pick The repair job on my car was great however getting my car back was a different matter. I called around noon to see when my car would be ready to pick up I was told that my car was done and that it was in line to be cleaned. They then informed me that they would call me when my car was ready. Around 5 o’clock I called and ask about my car and they said I could pick it up. When I picked up my car it had not been cleaned and the numbers were still written on the front window. I picked up a dirty car which Makes it hard to see if there’s any dents or nicks in it. More

Teresa Wilson is an Assistant Service Manager Rock Star. I have worked with her for many years and she never fails to see that my vehicle is correctly maintained and that I am satisfied. I have worked with her for many years and she never fails to see that my vehicle is correctly maintained and that I am satisfied. More

Made an another same day the service was provided. My vehicle was taken in promptly and completed quickly. I was very satisfied with the staff. vehicle was taken in promptly and completed quickly. I was very satisfied with the staff. More

Always professional and they take good care of me. Service techs do a great job and only do what is needed. This is my second Germain car. Service techs do a great job and only do what is needed. This is my second Germain car. More

I had a good experience for service in my Toyota Yaris. They explained what work had to be done and the price.I waited for my car and had a cup of coffee. They explained what work had to be done and the price.I waited for my car and had a cup of coffee. More

every time I bring my 2020 Corolla in for service. I explained something wrong with my screen panel/radio. I have video and pictures of my screen turning white and buttons on my steering wheel unabl explained something wrong with my screen panel/radio. I have video and pictures of my screen turning white and buttons on my steering wheel unable to do anything. I keep hearing the same excuses: 1 the service department need documentation and 2 if the radio exchange the same issues could occur. then the radio not part of their product and jbl won't exchange radios. More

Chris was very nice upon my arrival, even had a question after I left he promptly called me back explained my question and all was good. Receptionist who checked me out was a different story she was rude a after I left he promptly called me back explained my question and all was good. Receptionist who checked me out was a different story she was rude and was not helpful. That’s why I had to call Chris for clarification. More

Great service, scheduled ahead of time on the app. They were and kind and did a great job with providing a safe environment while I waited for my car. were and kind and did a great job with providing a safe environment while I waited for my car. More

Worst customer service I’ve ever dealt with. As far as whoever is answering the phones today instead of actually asking what my concern was she repeatedly transferred my call to a different department bec whoever is answering the phones today instead of actually asking what my concern was she repeatedly transferred my call to a different department because I had to call back. I had to call from a different phone number just for her to answer the phone and get me to the correct department on top of that I came in put 6k down my salesman seen that the backup camera was acting up and failed to mention it prior to me purchasing my vehicle also the door speakers do not work on the car and when I advised the dealership of this they said my vehicles warranty hadn’t kicked in yet because it hasn’t even been 30 days since purchase so they advised I come back in 6 days so that my repairs can go under warranty mind you these are problems the car had before purchase so honestly the dealership should be the ones to fix it at there cost but now they want me to pay a $200 deductible and diagnostic fees why should I be responsible for issues that should’ve been fixed prior to purchase not to mention I purchased a $1400 dollar package to make sure my car stays clean that my salesman pitched to me and they charged me but didn’t even apply it to the vehicle 😂😂 More