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Germain Toyota of Columbus - Service Center
Columbus, OH
953 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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953 Reviews of Germain Toyota of Columbus - Service Center
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July 10, 2020
I took my 2010 Tundra in to have the cam towers resealed under service contract, which should’ve been a 14h job. They had the truck for three weeks. No one, and I mean not one single person, EVER called me under service contract, which should’ve been a 14h job. They had the truck for three weeks. No one, and I mean not one single person, EVER called me about the truck. I had to call them, and getting through or getting someone to return my call was next to impossible. A person named Aaron was particularly unprofessional. After not hearing from or being able to get in touch with Germain for four (4) days, Aaron finally answered and told me he didn’t want to be there and neither did anyone else (due to the pandemic shutdown), that they had laid off a bunch of people and were extremely short staffed, and they were sick of me calling “every 15 minutes “ (when I hadn’t heard from them in 4 days) and he told me they’d call me when they got around to it—then he hung up on me. They finally got the truck reassembled but it was “making noise” so they went ahead and drove it. Genius. Next thing I know they’re ripping it apart again, and replacing cam gears. But they wouldn’t give me much more info. Then, they somehow destroyed the AC condenser, and it and many A/C lines had to be replaced. How this happened no one would tell me. So after three weeks I got my truck, and was given no rental, no explanation, and no apology, and I got home and found several bolts laying next to the wiper blade base. Several things hadn’t been connected including a ground wire on the head. I finally found them all and got them hooked back up. Moreover, I had to replace about a dozen fasteners that hold on the plastic pieces in the wheel wells as well as the ones holding on the flaps in the wheel wells that cover things like the alternator. the flaps had been ripped up, and they cost several hundred dollars to replace, so I poked new holes in them with a punch and repositioned them for now. Germain knew I use this vehicle for work and a lot of towing, including my RV, and they reassured me they took so long and kept it so long to make absolutely certain there were no problems. well guess what: On startup if now ticks in a way that suspiciously sounds like a loose or stretched timing chain, which is exactly where they were tinkering about. It never ever ticked before. I’ve also noticed a marked decrease in mpg, from a 14.4 average over 100,000 miles to a new average of 11.8mpg. Somethin’ ain’t right. As you can imagine I’m very hesitant to take it back to Germain now, as I don’t trust they’ll fix it, or that because they think I’m so problematic they’ll tamper with the truck. But they need to fix this. My warranty company should not have to pay the price for Germain’s negligence. I hear all kinds of good things about what a great guy Mr Germain is and how he is so successful because he does right by his customers. I hope this somehow reaches his desk. I’m extremely disappointed with this dealership and the technical work done and the horribly unprofessional customer service I received for three very long weeks without my work truck I use to take care of our community’s pets. Dr Simpson More
by Dr Simpson
Verified CustomerEmployees Worked With
Other Employees :
Amanda Lobach, Billy Blanton, Crystal Brown, Aaron Goodman, Brandon Hood
July 10, 2020
I appreciate the professionals in the service department. I know these are challenging times to do business however they are thorough, welcoming and informative. Plus there is no pressure to push additional I know these are challenging times to do business however they are thorough, welcoming and informative. Plus there is no pressure to push additional services the same day. More
by NEWSACR.JF
Employees Worked With
July 08, 2020
My extended warranty expired during the Governors stay at home order. However Brandon was able to get the warranty company to honor the policy. Saved me a bunch of money, for a policy I paid for many years a home order. However Brandon was able to get the warranty company to honor the policy. Saved me a bunch of money, for a policy I paid for many years ago. I'm very appreciative for his efforts. More
by LISA.DAHLBERG0649
Employees Worked With
Brandon
July 08, 2020
My Prius was in your shop for a week for the hazard lights that wouldn’t turn off! Your service was short and rude.After waiting for approximately two hours.Therisa said the switch was bad at cost of lights that wouldn’t turn off! Your service was short and rude.After waiting for approximately two hours.Therisa said the switch was bad at cost of 420.$ after another two hr. She told me It didn’t foxy. fix the problem She said the wiring. was bad and they had to remove the dash at labor cost minimum of 620$ as they to trace miles of wiring to check.Therisa said. the service would call when. H. they found the Problem and how to fix it Billy call on Friday. said they found a bad module at cost of 1200.$and with labor the total would be 2500.$ I asked why so much Much he had lots of labor hrs. I asked if the switch was bad. he said yes. That total didn’t. include 387.$ I already paid for the “bad” Switch.So what. thought was a simple problem. cost almost 3000.$ Billy it Should be ready Monday. I hadn’t heard from anyone by Tuesday so I. Called Therisa and she said it. was ready. I paid and looked. at my invoice and no where did show they replaced the module.or switch! I noticed the mileage didn’t match the. Mileage out on the odometer My car had been driven almost 20 miles by someone in your service department.I think Germaine has taken advantage of Me and way over charged me. Me. I left a message for. Billy to return my call He never called me back to answer my questions More
by John Gartrell
July 08, 2020
An hour and 45 minute wait for JUST an oil change is crazy NEEDS changed time is $$$ Billy was very nice teresa not so much crazy NEEDS changed time is $$$ Billy was very nice teresa not so much More
by HAIRGURL63
July 07, 2020
The customer service was wonderful helpful, answered all The customer service was wonderful helpful, answered all my questions about my car, timely manner when I came to the shop! Explained y me in detail w The customer service was wonderful helpful, answered all my questions about my car, timely manner when I came to the shop! Explained y me in detail what my needed! I would recommend Germain dealership to anyone who is interested in buying a car! Mrs Teresa Wilson was awesome caring and understanding ❤️ More
by kristiebrown71@gmail.com
Employees Worked With
July 06, 2020
The service was done correctly and with no charge. Took an hour and ten minutes for a scheduled 10,000 mile service appointment, that is to long. an hour and ten minutes for a scheduled 10,000 mile service appointment, that is to long. More
by KEITHABROWN1
Employees Worked With
July 03, 2020
Great quick and easy service. Aaron was an amazing help, and my vehicle was done within half of the promised time. Will definitely continue using Germain Toyota of Columbus. and my vehicle was done within half of the promised time. Will definitely continue using Germain Toyota of Columbus. More
by GSmith
Employees Worked With
Aaron Goodman
July 02, 2020
Not very good at all. I’ve been there 3 times with the same problem and still not fixed. My music cell phone came up gone. Toyota also doesn’t stand behind their word for warranty repairs. same problem and still not fixed. My music cell phone came up gone. Toyota also doesn’t stand behind their word for warranty repairs. More
by POWERTRONX
Employees Worked With
Billy Blanton, Aaron Goodman
July 02, 2020
Had van for a whole week. Told me one day. Two days later the cost increased 6 fold, and still took 3 more days, and more parts. In Hindsight that money would have gotten me a newer van with minimal monthly the cost increased 6 fold, and still took 3 more days, and more parts. In Hindsight that money would have gotten me a newer van with minimal monthly payment. Customer caring, not gouging, service would have been appreciated. Van did not get cleaned. Child seats did not get reinstalled. I called when promised up dates did not come. More
by grrafter
Employees Worked With
Cashier was very nice 5 stars , Billy Blanton
