Germain Toyota of Columbus - Service Center

I’ve never had a problem with this service department. I appreciate their recommendations on what my vehicle needs to keep running efficiently. Thank you. appreciate their recommendations on what my vehicle needs to keep running efficiently. Thank you. More

Overall service was good. They protected the steering wheel, seats and floor with coverings and the service desk associate was very friendly. My wife took the vehicle and she indicated the service was v wheel, seats and floor with coverings and the service desk associate was very friendly. My wife took the vehicle and she indicated the service was very good. Thank you for making it easy for her. Have a great week. She can’t remember the associates name but our appt was at 8 on May 18th. More

Great service. Told the service rep that I wouldn’t be able to answer so no need to call. He listened and didn’t call! able to answer so no need to call. He listened and didn’t call! More

So, my wife got a random call about servicing my car. I said fine, schedule it. When I got to germain service center they were busy but I figured if they called me they would be able to do the job in a tim said fine, schedule it. When I got to germain service center they were busy but I figured if they called me they would be able to do the job in a timely way. Unfortunately it took them 4 hours for routine maintenance with no one telling me it would take so long. I hadn't planned on wasting my whole day on an oil change. To make matters worse, when I drove away it was clear from my dash indicator that they hadn't even bothered to check my tire pressure. When I drove in there one of my tires was down to 23lb and it was exactly the same when I left. What else did they not do that they told me they had done? I'll never go back there More

Excellent customer service! Great service writers at every service visit. All employees are Kind, professional, fast and efficient! I also enjoy the waiting area with TV and coffee! every service visit. All employees are Kind, professional, fast and efficient! I also enjoy the waiting area with TV and coffee! More

Had to have what I was told major air-conditioning work done but was surprised at the price of repair $2600. They had to keep the car for three days and gave me a free loaner which was nice but communicati done but was surprised at the price of repair $2600. They had to keep the car for three days and gave me a free loaner which was nice but communication was not timely and even when I called to inquire about the status of the car I had to leave a voicemail message that was not returned until the next day. More

My appointment was for 1:15 and was estimated to take an hour. I left the dealership at 3:25. Apparently they put new windshield wipers on my truck which I'm very thankful for and will take it as an apology hour. I left the dealership at 3:25. Apparently they put new windshield wipers on my truck which I'm very thankful for and will take it as an apology for the delay. I'll continue to come back for service, but I'll be aware of the time it will take instead of taking it verbatim. More

Tire Rotation Tires haven’t fallen off so it appears they did an excellent job. Short wait time and I will definitely be back for other scheduled service. Tires haven’t fallen off so it appears they did an excellent job. Short wait time and I will definitely be back for other scheduled service. More

I had an appointment for 35,000 mile warranty work on my Prius. The work completed in a timely manner. After I returned home I received a call from Chris in the service department. He explained someone h Prius. The work completed in a timely manner. After I returned home I received a call from Chris in the service department. He explained someone had noticed an oil spot where my car was parked when I picked it up and drove home. He was concerned I told him I would return the car in the morning but he insisted on sending people from his team come and take the car back to the dealership. The came , cleaned the oil on my garage floor and took the car. Later that evening they returned my car, apologized for any inconvenience and had even thrown in a mini detail on my car. I want to thank all involved, they went high above the call of duty and I appreciate their care and concern. Sincerely Bonita Stapleton More

Tire pressure and maintenance required lights still on, concerned service not completed as paperwork indicated, disappointing. Tire pressure seems basic and if not filled with air I don’t believe they were concerned service not completed as paperwork indicated, disappointing. Tire pressure seems basic and if not filled with air I don’t believe they were rotated. Thankful the collision center fixed our window though. More