Germain Toyota of Columbus - Service Center

50,000 mile service My service representative was Lisa. She was very friendly and professional. She explained what needed to be done and why. I appreciate the clea My service representative was Lisa. She was very friendly and professional. She explained what needed to be done and why. I appreciate the clean and pleasant atmosphere at Germain. Everyone is friendly and helpful. I feel like I can trust the service representatives and have never felt cheated or taken advantage of. Maintaining an automobile is expensive. Germain's service may cost a little more but, because I can trust the mechanics and service representatives in a clean, pleasant and professional environment, I wouldn't take my cars (Camry and RAV-4, both hybrids) anywhere else. Please keep up the good work, Tom More

Friendly knowledgeable device advisors Excellent service as always! Comfortable waiting area with WiFi and plenty of plugs. I have been bringing my Toyota vehicles here for years and have Excellent service as always! Comfortable waiting area with WiFi and plenty of plugs. I have been bringing my Toyota vehicles here for years and have always been treated fairly. More

Awesome Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the n Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the next morning. Thank you for quality workmanship and service in a timely manner. More

Just okay This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was w This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was worked out after some serious frustration and inconvenience. They just haven’t earned my trust back after so many issues in the past. We will see how things go from now on. More

5,000 mile service. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. More

Service sucks! Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. More

Awesome Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! More

Oil change, tire rotation, liquid fill ups Staff provides excellent customer service they take the time out to answer your concerns time rate is reasonable & the hot chocolate is the bomb👍🙌sa Staff provides excellent customer service they take the time out to answer your concerns time rate is reasonable & the hot chocolate is the bomb👍🙌satisfied More

Made right a previous miscommunication My service tech, Chris, and the service manager Billy, went over and beyond in taking care of my problem from my last service visit. I my wait time wa My service tech, Chris, and the service manager Billy, went over and beyond in taking care of my problem from my last service visit. I my wait time was good and everything was done. More

Service Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain dealership. More