Germain Toyota of Columbus - Service Center

Just okay This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was w This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was worked out after some serious frustration and inconvenience. They just haven’t earned my trust back after so many issues in the past. We will see how things go from now on. More

5,000 mile service. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. More

Awesome Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the n Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the next morning. Thank you for quality workmanship and service in a timely manner. More

Oil change, tire rotation, liquid fill ups Staff provides excellent customer service they take the time out to answer your concerns time rate is reasonable & the hot chocolate is the bomb👍🙌sa Staff provides excellent customer service they take the time out to answer your concerns time rate is reasonable & the hot chocolate is the bomb👍🙌satisfied More

Made right a previous miscommunication My service tech, Chris, and the service manager Billy, went over and beyond in taking care of my problem from my last service visit. I my wait time wa My service tech, Chris, and the service manager Billy, went over and beyond in taking care of my problem from my last service visit. I my wait time was good and everything was done. More

Service sucks! Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. More

Awesome Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! More

Service Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain dealership. More

Super cool. I was so frustrated before coming there. She lis It was great like all toyota services that i have visited where i come from. I really appreciate the way Tracy received me. I was a little frustrated It was great like all toyota services that i have visited where i come from. I really appreciate the way Tracy received me. I was a little frustrated becore getting there. But she spoke to me a manner that calmed me down and gave me hope. For the names of the others who worked with me, i can't remember except that i have t o get my receipts to check. S i nce i am not home i just have to skip that area. I will recommend someone to come there if they need help. MY TOYOTA ELLE EST FANTASTIC! More

Great customer service Chris was so friendly and explained everything so well knows his job very well gives it his all with his customers dressed very well can’t say enough Chris was so friendly and explained everything so well knows his job very well gives it his all with his customers dressed very well can’t say enough good things very honest which would be Main reason I come back to Toyota East. More