Germain Toyota of Columbus - Service Center

Expected Excellence Confirmed My car is considered as one of my babies so I treat it as such. My service rep gave the same level of care and attention to detail that I would give a My car is considered as one of my babies so I treat it as such. My service rep gave the same level of care and attention to detail that I would give and want for my vehicle. The personal touch (giving my spoken concerns due weight) is always appreciated. Believe it or not, customers remember how they are treated as much as they will remember how well their car was handled. My service tech gave me the opportunity to appreciate both as a job well done. More

Very professional Lisa was very kind and professional. She took the time to explain what was going on with my tire. They did find a nail and was able to fix tire at no Lisa was very kind and professional. She took the time to explain what was going on with my tire. They did find a nail and was able to fix tire at no charge! She also explained the routine maintenance that was done. I did appreciate her knowledge and professionalism. More

50,000 mile service My service representative was Lisa. She was very friendly and professional. She explained what needed to be done and why. I appreciate the clea My service representative was Lisa. She was very friendly and professional. She explained what needed to be done and why. I appreciate the clean and pleasant atmosphere at Germain. Everyone is friendly and helpful. I feel like I can trust the service representatives and have never felt cheated or taken advantage of. Maintaining an automobile is expensive. Germain's service may cost a little more but, because I can trust the mechanics and service representatives in a clean, pleasant and professional environment, I wouldn't take my cars (Camry and RAV-4, both hybrids) anywhere else. Please keep up the good work, Tom More

Friendly knowledgeable device advisors Excellent service as always! Comfortable waiting area with WiFi and plenty of plugs. I have been bringing my Toyota vehicles here for years and have Excellent service as always! Comfortable waiting area with WiFi and plenty of plugs. I have been bringing my Toyota vehicles here for years and have always been treated fairly. More

Just okay This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was w This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was worked out after some serious frustration and inconvenience. They just haven’t earned my trust back after so many issues in the past. We will see how things go from now on. More

5,000 mile service. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. More

Awesome Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the n Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the next morning. Thank you for quality workmanship and service in a timely manner. More

Service sucks! Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. More

Awesome Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! More

Service Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain dealership. More