Germain Toyota of Columbus - Service Center

Very friendly staff I have always brought my Toyota back here to Germain for service. I live one hour and 40 minutes away, but I make the trip because it is worth it. I I have always brought my Toyota back here to Germain for service. I live one hour and 40 minutes away, but I make the trip because it is worth it. I have always been treated like an old friend and the quality of the service has been world class. More

Service Well I probably pass a handful of dealerships to get to your dealership . Your professional staff keep me coming back to your dealership. From the beg Well I probably pass a handful of dealerships to get to your dealership . Your professional staff keep me coming back to your dealership. From the beginning of my experience with the purchase of my first Toyota Corolla . Now on my second purchase with your dealership Toyota RAV4. Now with the service process has been AWESOME 👏 SERVICE !! From setting up your appointment with Hope she is so positive and very professional, She always makes you special. Your Service consultants are also very professional and very cheerful . So I applaud your dealership 👏 !! Thank You Germein Toyota !! More

Completely unprofessional Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my dad is paralyzed), is on recall for the airbags. My mom as been hesitant to take it in, because she was afraid it would take long to repair. She finally made an appt 2 weeks ago to bring it in this morning at 10 am. She was there right on time, and sat there for about a half hour, when a manager came out to ask her if anyone told her it’s a 6 hr job. No one had told her, so she had to get a ride home. My dad is at work today, once again, he’s paralyzed, his only way of transportation is their van, and he gets off at 5pm. Around 4pm, my mom hadn’t heard anything from Toyota, so she called and left a message with a Chris. She never heard from him, called back at 5, once again was asked to leave a message. Finally she calls me at 6:30 to come get her because no one would return her phone call. When we get to Toyota, it turns out they never even started work on her van!! From 10am-7pm they never touched it. And not only that, but never even let her know that they didn’t get to it. My dad is still currently waiting at work!!! The office is closed, and my mom had to get her van that they had all day and never worked on. That is totally shameful!! I’m appalled at their behavior, lack of apology, and total incompetence. They knew the situation about it being a handicap van, and my dads only form of transportation. They chose to overlook a “recall” appt to line their pockets. Steer clear of them!! More

25,000 Mile Service Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. More

Great customer experience I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles from this location and truly appreciate being valued customers. More

2 hour oil change Been there 2 times but won’t be back. They always say 1 hour for an oil change but both times it was over 2 hours. Been there 2 times but won’t be back. They always say 1 hour for an oil change but both times it was over 2 hours. More

Horrible Well first of all, your guy looked at the mileage on my 2008 4Runner and told me that I needed to change my Brake Fluid, Power Steering Fluid and my C Well first of all, your guy looked at the mileage on my 2008 4Runner and told me that I needed to change my Brake Fluid, Power Steering Fluid and my Coolant without even looking under the hood. He told me that all of those actions were $120 a piece! I was getting an oil change and tire rotation which took 90 minutes plus. Then I saw my car was done and I sat in the waiting room for another 20 minutes while they are writing up a $2200 estimate which stated that I needed upper controller arms on both sides at $750 a piece. I think that I will get a 2nd opinion especially when you quote me $360 to change fluids before you even take the vehicle to the garage and open the hood. I will see what my mechanic says. Can you say 6 on your side? More

Awesome customer service! I have always had a great experience when buying or servicing at Germain. The staff are friendly and I am out of there in a short time. I have always had a great experience when buying or servicing at Germain. The staff are friendly and I am out of there in a short time. More

Corolla 2008 low mileage. The are honest and upfront with my repairs. I believe Tracy is the one who helps me. She’s always so nice. I do need to come back in my breaks are The are honest and upfront with my repairs. I believe Tracy is the one who helps me. She’s always so nice. I do need to come back in my breaks are still squeaking but other than than I’m very satisfied More

Reasonable price . We scheduled and were in and out as expected. We had coupons that helped and we liked that. Will be back for future service. . We scheduled and were in and out as expected. We had coupons that helped and we liked that. Will be back for future service. More