Germain Toyota of Columbus - Service Center

Great Service Experience I brought in our 2017 Sienna Van for a malfunctioning side door, paint scrapes on passenger side and an oil change, tire rotation. I dropped it off a I brought in our 2017 Sienna Van for a malfunctioning side door, paint scrapes on passenger side and an oil change, tire rotation. I dropped it off at closing on Monday and it was finished at 11 am on Tuesday. The door just needed lubed and the paint got rubbed off without a charge. Lisa at Service desk was very helpful and professional. Nice to not get charged for small issues! More

Routine maintenance Friendly & courteous staff.length of time waiting for service was just about an hour. Their timing was perfect. The waiting room was clean as well as Friendly & courteous staff.length of time waiting for service was just about an hour. Their timing was perfect. The waiting room was clean as well as the ladies room. More

Great I am very happy with their service team. They are very professional and efficient. I would recommend them to my family, neighbors and friends. I've be I am very happy with their service team. They are very professional and efficient. I would recommend them to my family, neighbors and friends. I've been going to German Toyota for Over five years now for all my needs. More

20,000 Service Germain Toyota has the best customer service hands down! They make sure you are in and out and always keep the customer updated on there vehicle. Germain Toyota has the best customer service hands down! They make sure you are in and out and always keep the customer updated on there vehicle. More

Very friendly staff I have always brought my Toyota back here to Germain for service. I live one hour and 40 minutes away, but I make the trip because it is worth it. I I have always brought my Toyota back here to Germain for service. I live one hour and 40 minutes away, but I make the trip because it is worth it. I have always been treated like an old friend and the quality of the service has been world class. More

Service Well I probably pass a handful of dealerships to get to your dealership . Your professional staff keep me coming back to your dealership. From the beg Well I probably pass a handful of dealerships to get to your dealership . Your professional staff keep me coming back to your dealership. From the beginning of my experience with the purchase of my first Toyota Corolla . Now on my second purchase with your dealership Toyota RAV4. Now with the service process has been AWESOME 👏 SERVICE !! From setting up your appointment with Hope she is so positive and very professional, She always makes you special. Your Service consultants are also very professional and very cheerful . So I applaud your dealership 👏 !! Thank You Germein Toyota !! More

Completely unprofessional Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my dad is paralyzed), is on recall for the airbags. My mom as been hesitant to take it in, because she was afraid it would take long to repair. She finally made an appt 2 weeks ago to bring it in this morning at 10 am. She was there right on time, and sat there for about a half hour, when a manager came out to ask her if anyone told her it’s a 6 hr job. No one had told her, so she had to get a ride home. My dad is at work today, once again, he’s paralyzed, his only way of transportation is their van, and he gets off at 5pm. Around 4pm, my mom hadn’t heard anything from Toyota, so she called and left a message with a Chris. She never heard from him, called back at 5, once again was asked to leave a message. Finally she calls me at 6:30 to come get her because no one would return her phone call. When we get to Toyota, it turns out they never even started work on her van!! From 10am-7pm they never touched it. And not only that, but never even let her know that they didn’t get to it. My dad is still currently waiting at work!!! The office is closed, and my mom had to get her van that they had all day and never worked on. That is totally shameful!! I’m appalled at their behavior, lack of apology, and total incompetence. They knew the situation about it being a handicap van, and my dads only form of transportation. They chose to overlook a “recall” appt to line their pockets. Steer clear of them!! More

25,000 Mile Service Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. More

Great customer experience I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles from this location and truly appreciate being valued customers. More

2 hour oil change Been there 2 times but won’t be back. They always say 1 hour for an oil change but both times it was over 2 hours. Been there 2 times but won’t be back. They always say 1 hour for an oil change but both times it was over 2 hours. More