Germain Toyota of Columbus - Service Center

Top notch Punctual, professional, helpful, friendly and informative; service dept is definitely "of service" to their customers. Wide variety of available time Punctual, professional, helpful, friendly and informative; service dept is definitely "of service" to their customers. Wide variety of available time to fit my schedule and send helpful reminders to keep me on track despite my crazy schedule. Always courteous and go out of their way to make each visit a breeze. More

Went above the call I was impressed with the level of service and the willingness to be helpful. the work was preformed well without doing unnecessary work. Thank you. I was impressed with the level of service and the willingness to be helpful. the work was preformed well without doing unnecessary work. Thank you. More

25,000 Mile Multi-point Inspection/Review and OIl Chang Very professional process and presentation. Well informed and courteous team members. I have been a loyal Germain customers for several years (Highl Very professional process and presentation. Well informed and courteous team members. I have been a loyal Germain customers for several years (Highlander and my second Lexus RX350). Keep up your commitment to service to your customer. Thank you. More

Number One In Customer Service! Always receive great service at Germain Toyota. Staff is friendly and the customer service waiting area is great. I also appreciate the 10% military Always receive great service at Germain Toyota. Staff is friendly and the customer service waiting area is great. I also appreciate the 10% military discount. Thank-you. More

Excellent Exprience This was my best experience so far over the past two years. Teresa was the main reason for this rating. She was professional and took time to review w This was my best experience so far over the past two years. Teresa was the main reason for this rating. She was professional and took time to review what I had requested for service. She also had the technician look over a requested item that would need ordered for the next days service. She promptly notified me of the cost of that service so I could make an informed decision. The biggest reason this experience was different was Teresa's attention to detail and understanding my needs my through appropriate questioning. More

Positive Experience My 2nd Visit to this dealership and again I was very happy with the service. The service staff is on point and went above and beyond my expectations. My 2nd Visit to this dealership and again I was very happy with the service. The service staff is on point and went above and beyond my expectations. They mounted my front license plate on my vehicle because I couldn’t as there was no holes on the bumper to attach the bolts. Thanks so much!! More

The service was Excellent And every one is so nice and Everyone is so nice and friendly. I rate your service department a one hundred they made my visit very nice and happy the are very friendly Everyone is so nice and friendly. I rate your service department a one hundred they made my visit very nice and happy the are very friendly More

Excellent service This is the best auto maintenance operation I've ever experienced. I've used them for years, even for cars I did not purchase from them. They are bu This is the best auto maintenance operation I've ever experienced. I've used them for years, even for cars I did not purchase from them. They are businesslike, they are almost always on time, and they pay attention to their customers. Extremely comfortable waiting area. More

4 new tires The waiting area was very comfortable and accommodating. My car was ready in half the time I was told it would take. I am on oxygen and employee told The waiting area was very comfortable and accommodating. My car was ready in half the time I was told it would take. I am on oxygen and employee told me she would put 2 people on the work if needed to be sure my portable oxygen did not become a worry. More

5 Month Service This was my first time taking my car to the dealership for any type of service. I scheduled a 7 am service appointment which worked best for me, I pu This was my first time taking my car to the dealership for any type of service. I scheduled a 7 am service appointment which worked best for me, I pulled in line and they had smiling faces waiting for us as we pulled in. It was definitely a WoW moment for me, I’ve never used a service center that was so eager to help and act like they genuinely cared about the consumer. They had me in and out in roughly 30 minutes and even washed the outside of my car. Thanks again Germain Toyota for making me a happy customer!!! More