Germain Toyota of Columbus - Service Center

Car in for service Service department was friendly and professional in what they do. What they need is a service car so when you bring your car in and don't have a ride Service department was friendly and professional in what they do. What they need is a service car so when you bring your car in and don't have a ride they can take you home and pick you up when your car is ready. This way you don't have to sta there for 4 or 5 hours or longer More

Oil change The advisor Joe helped me out and he was very friendly and helpful! Will definitely be returning and working directly with Joe! He kept me updated on The advisor Joe helped me out and he was very friendly and helpful! Will definitely be returning and working directly with Joe! He kept me updated on the progress of my vehicle during my appointment. He also addressed me with maintenance that my vehicle was due for and even ranked them in order of urgency and not what would make him the most money! I would 100% send my friends and family to work with Joe! More

Great service. Nice customer service We showed up mid-day without an appointment and were able to get in right away. They initially said a it would take a couple of hours but it only woun We showed up mid-day without an appointment and were able to get in right away. They initially said a it would take a couple of hours but it only wound up being about 45 minutes. Staff was friendly and professional. Thanks. More

First new car service I took my new RAV4 in for the first 6 month check up. They did not change oil as I only have 2,500 miles on it. They said it would take an hour but we I took my new RAV4 in for the first 6 month check up. They did not change oil as I only have 2,500 miles on it. They said it would take an hour but went to 90 minutes. However, they were very Apologic for the delay and gave me a coupon for a free mini detail to use in the future. Very nice of them. More

Excellent Service Quick, efficient Service. Very polite and helpful service personnel. I would recommend their service to any Toyota owners. I never have to wait over l Quick, efficient Service. Very polite and helpful service personnel. I would recommend their service to any Toyota owners. I never have to wait over long and I am kept informed of progress More

Friendly, very helpful Teresa was very friendly and took care of my needs very professionally. I will ask for her whenever I return for any future service appointments. Teresa was very friendly and took care of my needs very professionally. I will ask for her whenever I return for any future service appointments. More

The best preparation for tomorrow. Customer service begins with the entranceway this begins the best preparation for tomorrow doings todays work superbly well .The service desk is just Customer service begins with the entranceway this begins the best preparation for tomorrow doings todays work superbly well .The service desk is just a desk but with qualified and exceptional employees they become a vital key for success and make the dealership a 5 star plus service center. Teresa Wilson and Tracey Goleman are excellent service employees from the entrance greet with a smile to the service write up and the explanation of the 5 star service that that was performed. More

Polite, Efficient and Professional I was able to reschedule my service appointment through the web site for the same day. The service coordinators and technicians were friendly and time I was able to reschedule my service appointment through the web site for the same day. The service coordinators and technicians were friendly and timely with their tasks. The entire facility was clean, comfortable and professional. More

Tentative I had an issue with my 2017 Toyota RAV driving to work on a Monday morning, phoned Germain and they got me in at 2:00 that afternoon. Researched and f I had an issue with my 2017 Toyota RAV driving to work on a Monday morning, phoned Germain and they got me in at 2:00 that afternoon. Researched and fixed the issue and had me on the road within a few hours. More

10000 mile service My Service was completed quicker than I had anticipated. I requested my car be washed and they complied.. The waiting area waiting clean and comfort My Service was completed quicker than I had anticipated. I requested my car be washed and they complied.. The waiting area waiting clean and comfortable. More