Germain Toyota of Columbus - Service Center

Service Appointment The service on my vehicle has been easy to schedule, no long hold times. The department is wonderful at calling and sending reminders regarding servi The service on my vehicle has been easy to schedule, no long hold times. The department is wonderful at calling and sending reminders regarding service appointments. When I arrive, the service I receive has always been friendly and prompt. More

Excellent Service Germain is always helpful. They let me know what I need without shoving something down my throat. The technician, Joey, is thorough and honest. Ger Germain is always helpful. They let me know what I need without shoving something down my throat. The technician, Joey, is thorough and honest. Germain always tries to accommodate my time schedule. More

XCL/Uber lease vehicle service I have had a generally good overall experience here getting oil changes and tire rotations for my 2017 Corolla LE. Scheduling is online and easy, I'v I have had a generally good overall experience here getting oil changes and tire rotations for my 2017 Corolla LE. Scheduling is online and easy, I've never had to wait longer than specified, and I get a full report on brake lining thickness and tread depth and whether it's time for me to change the air and cabin air filters. My only complaint is they are a little pushy regarding fuel injection services. I can honestly buy a bottle of Techron myself, thank you very much. More

5000 mile check Denise was friendly and on the ball. I was impressed by her quick greeting as I drove up. She did a fantastic job. I was very impressed. Denise was friendly and on the ball. I was impressed by her quick greeting as I drove up. She did a fantastic job. I was very impressed. More

Service Everyone went out of there way to help!!!! The employees in every area at Toyota Germaine are very friendly. I recommend it for service, sales and bod Everyone went out of there way to help!!!! The employees in every area at Toyota Germaine are very friendly. I recommend it for service, sales and body work. Thank you More

Good Service Team Good service as always at Germain Toyota Scarborough Blvd. They do their best to give you updates on service and new car upgrade, no pressure sales, w Good service as always at Germain Toyota Scarborough Blvd. They do their best to give you updates on service and new car upgrade, no pressure sales, whenever you decide they're there to help. I highly recommend this dealership More

Tundra frame recall I couldn't have been more pleased. Outstanding customer service from start to finish. I will certainly bring my vehicle there for all my service wor I couldn't have been more pleased. Outstanding customer service from start to finish. I will certainly bring my vehicle there for all my service work. More

GOOD SERVICE I was hit by someone and I chose this body shop to take car of my car.....it took some time but I was able to get it worked out and I would go back to I was hit by someone and I chose this body shop to take car of my car.....it took some time but I was able to get it worked out and I would go back to this shop anytime I need repairs etc. More

Stellar Customer Service I've been a customer at Germain Toyota for many years, and the customer service has never been better. If you're looking for personal attention and so I've been a customer at Germain Toyota for many years, and the customer service has never been better. If you're looking for personal attention and someone to listen to your concerns, this is the place. I have never trusted a dealership as much as I trust Germain Toyota and its service team. Service manager Billy Blanton is always willing to go the extra mile--or even two or three--to make sure the customer is satisfied. I have found that such customer service is a rarity these days and really appreciate his and this dealership's attention to detail and focus on the customer. No large or small detail goes unturned. I never want to feel like I'm being taken advantage of--and I feel 100 percent confident with Germain Toyota service. Not only that, on a personal note, what service manager always inquires about a customer's family? Billy Blanton does! He always remembers to ask about how my family is, even remembering when my daughter graduated from high school years ago and when my son was playing basketball in school. What service manager and dealership do you know that takes out the time to care enough to even remember such details about one customer? The other service staff at Germain is friendly and thorough as well. They value my time and are incredibly on point when it comes to estimating how long it will take to service my car. They communicate with me respectfully and explain things in detail while not talking over my head or down to me either. They are genuinely concerned with making sure I understand what's happening with my car. Hope is also great to work with. If she knows you're waiting for a call back, she'll call just to say someone will get back with you soon or check back to see if there's anything else you need. I don't know of any other dealership that makes such an effort in this way. Follow through. Personal attention. Attention to details. Trust. Germain Toyota does it right. If this is not the customer service you're experiencing, you are missing out. My son recently bought a used car there as well. There's no other place I'd trust more because I know they'll take care of him. Oh and did I mention that the service manager even gave me his personal cell phone number in case I needed to reach him more urgently than going through the regular phone system?? Right!!!! More

Standard Service Came into the dealership to get standard oil change and tire rotation. The service was very quick and my vehicle was done in no time. Denise was very Came into the dealership to get standard oil change and tire rotation. The service was very quick and my vehicle was done in no time. Denise was very friendly and explained everything to me. Very professional service advisor. Thank you again More