Germain VW of Columbus

Quick service. Friendly people. Pleasant waiting area. Special kudos to Brittany for help with installing Car Play—she loaned me a cord! Friendly people. Pleasant waiting area. Special kudos to Brittany for help with installing Car Play—she loaned me a cord! More

Steven, my salesman, was terrific, very personable! ! I had previously selected a car online, negotiated the price as well as my trade in, thinking it would greatly expedite the in person car buying pr ! I had previously selected a car online, negotiated the price as well as my trade in, thinking it would greatly expedite the in person car buying process. Then set up my appointment for test drive and final purchase. I was not doing any financing through the dealer also thinking that would help expedite the process. Sadly, even with all of the technology over the past 40 years since I bought the first now car, the car buying process is still a major time consuming pain in the butt. I was still there nearly 3 hours… yes, my salesman was terrific like I said earlier, but you then have to go to the document guys office then back to the salesman, then to another paperwork person, then back to the salesman… all with very long waiting periods in between. Mind you this is all with no financing… goodness knows how much longer that would take. One noted and only one noted improvement over the last 40 years… instead of signing a stack of paper with all these people, now you sign the electronic tablet 30 times or so… so less paper… I suppose that’s a win… lol More

Ordered tires to be installed at 8am I was there at 7:45 was told truck would be in Friday at 2:30. I would be called. Left three messages for Lewis Jones. Never returned a call. I will never return I guess was told truck would be in Friday at 2:30. I would be called. Left three messages for Lewis Jones. Never returned a call. I will never return I guess my 700.00 sale was not important. More

Customer service was excellent. Car service was swift and the experience was pleasant. Thanks Lewis. Car service was swift and the experience was pleasant. Thanks Lewis. More

Nick found me exactly what I was looking for. He made the leasing process seamless He made the leasing process seamless More

This place must hire a service that buffs up their ratings, because there's no way they're really getting 4-5 stars. For the second time in 2 weeks, I was left on hold with the service department o ratings, because there's no way they're really getting 4-5 stars. For the second time in 2 weeks, I was left on hold with the service department only to find out that they LEFT (knowing someone was on hold). The left before 6 when they supposedly close. I was on hold over 30 minutes both times. They did not call me about my car (brand new car, there for repair of a problem that shouldn't have happened) when they said they would, which is why I had to call in the first place. I later found out that the car has been ready, who knows how long. I also don't appreciate that their hold recording tells you repeatedly that you can leave a message, but in fact you cannot do so. Go to another dealer. More

Very Good Experience, no pressure sales, the staff were welcoming and attentive. I the financial paperwork time was smooth and simple. I will share this experience. I kept saying to myself, "Did I just b welcoming and attentive. I the financial paperwork time was smooth and simple. I will share this experience. I kept saying to myself, "Did I just buy car?" My Husband & Son enjoyed the refreshments!! More