Germain VW of Columbus

Professionalism Very professional and Vehicle is exactly what was asked for. Could not be happier with the decision to purchase a 2018 Atlas. Called on a Saturday mor Very professional and Vehicle is exactly what was asked for. Could not be happier with the decision to purchase a 2018 Atlas. Called on a Saturday morning drove 3 hours and drove home with vehicle. Again perfection. More

Taking care of customer James Alexander was very thorough and friendly and knowledgable about my questions. Answered everything. The scheduled oil change went well, of cou James Alexander was very thorough and friendly and knowledgable about my questions. Answered everything. The scheduled oil change went well, of course. and purchase and installation of new wipers was much needed. More

Don't get robbed buying the VW Tiguan Limited 2017!!!!! I bought a new VW Tiguan Limited 2017 with 58 miles and two weeks later the check engine lighted up. Hatfield VW Service told me that the Intake Valve I bought a new VW Tiguan Limited 2017 with 58 miles and two weeks later the check engine lighted up. Hatfield VW Service told me that the Intake Valve needed to be replaced. Can you imagine what could happen next with this "new" vehicle? I am stuck in a 60 month loan having to pay a prime price for a car that's not worth it. I contacted Hatfield VW, Volkswagen of America and Capital One Auto Loan and they didn't care about the worthless car they sold me. VW doesn't deliver the same quality vehicle as it used to sell years ago. This is the third and last VW vehicle I would buy. I am very upset and frustrated with VW More

Unethical Business Practices My Email to Volkswagen Customer Care (who by the way could care less) My name is XXXX and I am writing to inform you of a very concerning sequence My Email to Volkswagen Customer Care (who by the way could care less) My name is XXXX and I am writing to inform you of a very concerning sequence of events that unfolded last week with your Volkswagen dealership in Hindsdale, Ohio. I am a long time VW owner having driven a Jetta, Golf, and a Routan for my wife.  We had decided to purchase a used Atlas from the Hatfield VW dealership in Hindsdale, Ohio and had negotiated the transaction over the phone with a sales person by the name of David Salyer.  We are out of state buyers.  I was told that we were all set and we mutually agreed upon a date for my wife and I to drive 200 miles to pick up the vehicle and trade in our Routan.  I asked if they wanted me to secure the car with a down payment but was assured that this was not necessary.  I even sent them a copy of the pre-approved $45,000 loan check that I would be using to make the purchase. Four days ago I received a text from the sales representative simply telling me that he was sorry but that the vehicle had been sold to somebody else.   His position was that the General Manager of the dealership approved it and that there was nothing that he could do.  I didn’t receive so much as a phone call prior to them selling the car from under me to somebody else. I have spoken with Glenn Miller who is the General Manger  for the dealership and while he apologized to me he states that they did nothing wrong here and that I am unfortunately out of luck.  After a few exchanges with him I quickly realized he had no interest in finding a resolution to this situation. I am writing today to ask how you would like to proceed with this situation?  I can’t believe that Volkswagen can condone this type of business practice and lack of ethics on behalf of your sales people and dealerships.  At worst this was an intentionally deceitful practice on the part of this dealership and at the best it was incompetence.  Either way I’d like to know how you plan to remedy this situation?  I, my family, and everybody I can tell about this experience will be gone as a Volkswagen customer for ever if you choose to do nothing.   I would like to be sold a comparable vehicle at the price that I negotiated and was agreed to by this dealership. Attached please 23 documents: 1.  All my correspondence with the sales representative (emails, texts). 2.  The worksheet that was agreed to for the purchase and trade-in. 3.  My correspondence via text with the Dealership Manager (email). I look forward to hearing from you soon. Respectfully, XXXX More

Atlas purchasing Everyone in the dealership was so friendly and nice right from the start!! Kyle was our sales professional and he was very nice and not pushy at all. Everyone in the dealership was so friendly and nice right from the start!! Kyle was our sales professional and he was very nice and not pushy at all. My husband and I knew exactly what we wanted but Kyle was nice enough to walk through all the features of each model. Also, they did not have the color I wanted at the dealer and Matt was able to get a White Atlas into the dealer in 2 days! I was so excited I didn't have to wait very long. Overall, wonderful experience. Clayton the financial manager was super friendly and helpful as well. More

Replaced A/C Line on VW Jetta Sales advisor Chris Alexander was great to work with. He was understanding in making sure my auto would be repaired correctly at a timely matter. Mr. Sales advisor Chris Alexander was great to work with. He was understanding in making sure my auto would be repaired correctly at a timely matter. Mr. Alexander also explained and informed me about every detail of my vehicle. More

Exceptional dealership Incredibly pleased with not only the purchase of our vehicle but also with the dealership (Hatfield VW). Everyone was so fantastic to work with. Certa Incredibly pleased with not only the purchase of our vehicle but also with the dealership (Hatfield VW). Everyone was so fantastic to work with. Certainly made buying a car a painless prodcedure! More

Best dealership Adam and Matt are the absolute best. Great team!! Thanks guys!! Will definitely continue to come back to Hatfield. And you two are the reason Adam and Matt are the absolute best. Great team!! Thanks guys!! Will definitely continue to come back to Hatfield. And you two are the reason More

Great experience replacing my car that was totalled I found a car online at Hatfield VW that I wanted to look at and possible purchase, through the Edmunds website. I submitted an inquiry and was contac I found a car online at Hatfield VW that I wanted to look at and possible purchase, through the Edmunds website. I submitted an inquiry and was contacted almost immediately to set up an appointment. From the time we parked in the lot, everyone was very friendly, helpful and personable. We test drove the VW Beetle that I was interested in. Seth took the time to go through all the features and how they worked and to answer my questions. We discovered that the horn wasn't working at this time. Since the Service Department was closed for the day, Seth offered to deliver the car to my home after it was taken care of the next day. Wonderful service. Clayton was the man who wrote up all the paperwork. He explained all the additional options I could choose in terms of added warranties, etc. without being pushy or treating me like maybe I didn't know what I was doing. All in all a great experience. And I got a very good deal on the car. More

Chris the service tech I will never take my car out of warranty to Hatfield vw ,when Chris the service tech tried to rip me off ....FRAUD when my car was covered due to an e I will never take my car out of warranty to Hatfield vw ,when Chris the service tech tried to rip me off ....FRAUD when my car was covered due to an extended warranty on the fuel pump .to the tune of 8000 dollars ,yes 8000 dollars that Chris tried to make me pay for as he knows car must b running for the buyback claiming contaminated fuel --- when he NEVER tested .Mike the service manager was fantastic once it reached him after my car sat for 4 weeks and made it right and Sean my sales rep fantastic also ...but Chris the rip off mechanic I have words for ... unsuitable to print ... if that was my 80'year old mom he would of took her too the cleaners as the mechanic does not make as much when warranty work is performed and he is a storyteller... read into that anyway you want ..as I told Chris on my way out that Einstein had a quote that you don't have to remember anything if u just tell the truth More