Germain VW of Columbus

Love my new 2019 beetle! Purchased my second beetle from Hatfield. The service was excellent, the process was easy and my car is beautiful! Very happy customer!i only wish the Purchased my second beetle from Hatfield. The service was excellent, the process was easy and my car is beautiful! Very happy customer!i only wish they were going to keep making the beetles. I love them! More

Service department Rich helped me out big time !!! I appreciate them getting my car done before i leave for vaca. They are the best!! Thank you rich!! Rich helped me out big time !!! I appreciate them getting my car done before i leave for vaca. They are the best!! Thank you rich!! More

Amazing experience all around! Thank you! I cannot say enough good things about my experience with Hatfield Volkswagen and Glen in particular. The moment I submitted an online inquiry I had f I cannot say enough good things about my experience with Hatfield Volkswagen and Glen in particular. The moment I submitted an online inquiry I had fast, detailed and accurate information without being bombarded by calls or pushed into a sales transaction. I was waiting for a car to be brought onto the lot and Glen was always great at keeping me updated and informed. He is also very personable and friendly which made my experience even more memorable. I had been dealing with 3-4 different dealerships and Glen was hands down the best. I will absolutely send as many people his way as possible and continue to share my experience. He is an asset to the team at Hatfield. Will in financing was also great! He explained things in detail without making them confusing and I never had any questions. They also make themselves very accessible. The facility is very clean and easy to find. I couldn't have had a better experience. Thank you Hatfield Volkswagen - I look forward to many return visits, and sending business their way! More

Excellent and Efficient Service for My EOS. I had an awesome experience with Chris and the entire staff in the service department. Explained what needed to be done and how my warranty worked. Th I had an awesome experience with Chris and the entire staff in the service department. Explained what needed to be done and how my warranty worked. They even transferred all of my belongings from the loaner vehicle to my vehicle when I picked it up. Very courteous and friendly. More

Not the Best Experince Glenn Worley was my salesperson, he was friendly and pretty just took information from me, and he did not show me anything in the car. The Sales man Glenn Worley was my salesperson, he was friendly and pretty just took information from me, and he did not show me anything in the car. The Sales manager, Matt, was courteous, but could be much more professional by shaving, his large beard does not present a professional image. The young finance person somewhat unprofessional, he told me there was not a warranty on the vehicle and tried to sell me coverage for the “reduced’ rate of $ 1,600.00, I argued until he researched the warranty of found the vehicle still had factory warranty. He then tried to upsell me on more coverage, he was visibly upset when I said “no”. Before leaving the dealership, no one took the time to show me features on the car, like “how do I turn on the wipers”. The music in the dealership was way too loud and targeted for people under 20 years of age. More

Scam central I came here because I had 2 previous positive new car purchase experiences. I entered the dealership with trust based on these past experiences. I pur I came here because I had 2 previous positive new car purchase experiences. I entered the dealership with trust based on these past experiences. I purchased a used TDI wagon with very low miles . The problem began with the finance guy. He first offered me an extended warranty for $3000.00 I politely declined. He then said we can get you a 5 year bumper to bumper warranty for $785 . I actually had a a conversation with him, about this and accepted based on the cost of a single repair could be that much. I was then rushed through signing on the bait and switch Ipad . I happily leave the dealership and anticipate the loan documents they state will arrive soon in the mail. I get my loan and low and behold the aforementioned warranty was actually $1785 and a non cancelable interior warranty that was never mentioned for another $800 was slid into my loan. Needless to say now I was screwed and glued into being taken by their Ipad magic to the tune of $1800 or %11 . I contacted the "religious" salesman Matt and received no response. I will never buy a car from this crooked dealership again. Beware of Hatfield and Sonic biz tactics. Crooked Crooked Crooked More

I bought a 2018 Tiguan limited Glenn Worley was my salesman. He was one of the best guy to do business with. He was very interesting to talk to I recommend him highly. Glenn Worley was my salesman. He was one of the best guy to do business with. He was very interesting to talk to I recommend him highly. More

Excellent experience Brilliant buying experience - team worked with me every step of the way, worked with tight timelines, young kids being there (only place I went to tha Brilliant buying experience - team worked with me every step of the way, worked with tight timelines, young kids being there (only place I went to that had a play space) - great support throughout. Will definitely recommend & have already done so More

Best car buying experience I ever had! This was my third VW Jetta I leased. There are several VW dealers in the Columbus Ohio area, but Hatfield was the most responsive, helpful, and friend This was my third VW Jetta I leased. There are several VW dealers in the Columbus Ohio area, but Hatfield was the most responsive, helpful, and friendly. Lewis Jones was the salesman who got me into a great Jetta, exactly what I wanted at the price I needed. Many thanks!!! More

Love my Tiguan and the Price! Dave was awesome and helped me get into the exact Tiguan (exterior color, model, and interior color) I wanted. He also made sure that I wasn't going t Dave was awesome and helped me get into the exact Tiguan (exterior color, model, and interior color) I wanted. He also made sure that I wasn't going to be paying any more for the Tiguan that I did on my last VW. Sales staff was very professional and got me in and out of the dealership as quickly as possible. Very happy with this experience and I will definitely be back for my next purchase in 2022. More