Germain Volkswagen of Ann Arbor

What a Treat! Wow, so I haven't bought a new car in a few years, and I've never purchased a VW (or any foreign car!) so imagine my surprise and delight about my enc Wow, so I haven't bought a new car in a few years, and I've never purchased a VW (or any foreign car!) so imagine my surprise and delight about my encounter with Germain Volkswagen of Ann Arbor. From my initial email research that connected me with Don Vollman, who was beyond helpful, replying to my e-query literally within minutes, and getting me in to see the car exactly when I needed to (not when he could fit it in) to Zach Coon, who teamed up with Don to provide, well probably the best car buying service I've ever experienced. No hard sell, fair price, good and fair trade in for my (dead!) car. The finance manager was super too, Kashaka, informative and patient and knowledgeable (but speedy! they got my paperwork in and approved within a couple hours). And the car? 2015 Car of the Year VW Golf, an exceptional little vehicle, I LOVE it! More

" First time Volkswagen buyer" "First time Pre Certified Volkswagen buyer (2012 Tiguan) " My wife and I were looking for a 2012 certified pre owned SUV vehicle, to replace an ol "First time Pre Certified Volkswagen buyer (2012 Tiguan) " My wife and I were looking for a 2012 certified pre owned SUV vehicle, to replace an older vehicle we had owned. We had looked at several other SUV products, a Honda-CRV and 2 Subaru products and test drove these vehicles and were not impressed. The sale persons that we spoke with were unprepared, when we arrived at the dealerships and showed very little interest in performing their duties. We returned home and began our search again online. I recalled a conversation I had with a friend, who spoke highly of Volkswagen and several of their vehicles. I began searching online and found Germain of Ann Arbor and search their pre-certified inventory. I found a 2012 Tiguan I was interested in and called the dealership. I spoke to Chris Pugh and inquired about the vehicle, to see if it was available. Chris told me it was and I informed him that my wife and I would be over to the dealership within the hour , to look at the vehicle from the Saline area. When were arrived, we met with Chris who had the vehicle running/warm and cleared off, from the snow earlier that day. Chris gave us an overview of the vehicle exterior/ interior (loaded) and we test drove the vehicle on our own. The other dealerships had the sales persons ride in the back seat. We were impressed with the vehicle and placed a deposit. After a few days of texts and phone calls with Chris , we agreed on a price and purchased the vehicle. My wife was out of town on the agreed delivery date. Chris adjusted his work schedule that day, picked me up at our home and drove me to the dealership. I was impressed with Chris Pugh's professionalism, his non-pressuring approach and willingness barter on an agreeable price for this outstanding vehicle. On the delivery date, Chris had me speak with the Business Manager -Kashaka Fields. Kashaka was friendly and very professional as well, explaining every detail of the purchase. Kashaka was able to provide a new plate for the vehicle ( agent for SOS) at the dealership, which eliminated would have been a long wait at the SOS. Overall, our experience with Germain of Ann Arbor was extremely positive. The professionalism and friendliness Chris, Kashaka and the rest of the staff was very well received by my wife and myself. I would highly recommend Germain of Ann Arbor, if you are looking for a quality new or pre owned certified vehicle. More

Great Atmosphere and Fantastic Customer Service Phil and the staff are professionals. They are very kind. Their checkup service is convenient . Germain of Ann Arbor has a shuttle service to Ann Phil and the staff are professionals. They are very kind. Their checkup service is convenient . Germain of Ann Arbor has a shuttle service to Ann Arbor down and its surroundings. More

Amazing Service Got my car in within a reasonable time... kept me well informed throughout the entire process... and took care of everything that was asked. Very poli Got my car in within a reasonable time... kept me well informed throughout the entire process... and took care of everything that was asked. Very polite and respectful staff. More

First car buy, definitely not my last From the beginning it was like the staff already knew me and knew exactly what I wanted. Got me in a car to test drive within 10 minutes of walking in From the beginning it was like the staff already knew me and knew exactly what I wanted. Got me in a car to test drive within 10 minutes of walking in and we were chit chatting like friends the entire buying experience. Chris and his personality are definitely a key asset to this dealership and brand. Throw in his incredible knowledge of VW and many other cars and its a shoe in for the best first car purchase I've ever heard of. More

Purchased Used Car From Your Dealership I enjoyed Heather and her quick response when questions were asked. She was helpful and always took time to explain Germain's policies and procedures I enjoyed Heather and her quick response when questions were asked. She was helpful and always took time to explain Germain's policies and procedures. We took delivery on the same day. Buying a car can sometimes be stressful, Heather made it very easy with no stress, very pleasant. More

A nice experience. Zach was great to work with, the used Jetta Sportwagen was so well detailed I felt like I was driving away with a new car. I would do business with th Zach was great to work with, the used Jetta Sportwagen was so well detailed I felt like I was driving away with a new car. I would do business with them again. More

Great! The superb treatment we received from Tim through the process of purchasing our Sportwagen was unmatched at all previous stops. Tim gave us exactly wh The superb treatment we received from Tim through the process of purchasing our Sportwagen was unmatched at all previous stops. Tim gave us exactly what we wanted, how we wanted it, with some wonderful tips along the way. More

My Perfect Experience With Germain Of Ann Arbor This was my first purchase of a Volkswagen at Germain of Ann Arbor. My first 2 Volkswagen's were from Howard Cooper. On all 3 occasion's my experience This was my first purchase of a Volkswagen at Germain of Ann Arbor. My first 2 Volkswagen's were from Howard Cooper. On all 3 occasion's my experiences were perfect/top notch. Phil Kaiser, Dennis Nold, Paul Stec, Trisha Smith and Kashaka Fields are all true professionals, who I believe are the best in their field. Always a great experience and they deliver what they say every time. Always true to their word. I always feel like they really care because of the individual time they spend with you. You don't feel like a head of cattle being rushed on their way to the market. This is a top quality organization and I will continue to do business with Germain and the staff. It's always a pleasure. I appreciate it and I thank you. Regards, Dan More

Awesome dealership! I give Germain of Ann Arbor all 5's because they are professional, friendly, the premises are spotlessly superior (even during remodeling), and the fo I give Germain of Ann Arbor all 5's because they are professional, friendly, the premises are spotlessly superior (even during remodeling), and the follow-up is exemplary. My precious bug is treated "reverently" and doesn't come back to me with any squeaks, or other issues after a minor repair...it even comes back hand washed! They bend over backward to provide a great experience and great service...no question is deemed frivolous and the response is always clear, coherent, and friendly..." if there is anything else we can do, don't hesitate to contact us, etc." All personnel I have encountered have been obviously proud of their own relationship with Germain and wish to extend that relationship to their customers. Couldn't be happier with my bug and my dealership. More