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Gervais Ford

Ayer, MA

4.4
482 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 482 reviews

May 04, 2026

Excellent service, very quick and responsive, and competent at addressing issues that come up. They seem to know their way around electric vehicles, and I appreciate their attention to detail. More

by johnmark
Recommend Dealer
Yes
Employees Worked With
na
April 30, 2026

The Gervais service team always provides a prompt, professional service experience. I highly recommend them! The team is knowledgeable, and easy to deal with. More

by rosenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2026

I was waking on the lot for 15 minutes and not one sales person bothered to come out. I bought a truck somewhere else then. I came in for a state inspection and Kimberly was super friendly and very helpfu More

by I don't have one
Recommend Dealer
Yes
Employees Worked With
Kimberly in quick lane. Devin in quick lane. Vam in quick lane. Sales didn't want to talk to me. You lost a cash sale!
April 14, 2026

They were very pleasant , services were rendered and ready in a timely manner, I will continue to use gervais to service my vehicle. More

by mjking1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Tocci
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2026

Second time dealing with Gervais Ford. Both experiences were similar. Sales staff knowledgeable and helpful, in procuring the truck we wanted. More

by jaolivari
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Hines
December 27, 2025

Honest, fair, great service. Traveled 300 miles and would go again! They represented the car accurately and were never pressured me to make the sale and didn’t push things I didn More

by Mjnjtibb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Tule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
December 05, 2025

Honest, extremely helpful. Made the car buying experience a pleasure. Very pleased with our ourchase More

by Sterling
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Hines five stars
December 01, 2025

Great experience, would not go anywhere else. Bring my other vehicle there as well. Never disappointed. More

by sophia.gervais67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2025

Good Product , good service. Communication from service is poor. Got a recall notice that said Dealer would call me. After two months took the letter in to find out what the p More

by bh03465. Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenn Tocci
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2025

The last year the service has gone downhill. The communications is just as bad and I really don’t think you care about the customers and you know I bought several cars from you guys two trucks t More

by Michael S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service/repair
1
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