Gervais Ford

Warranty and door latch recall Repaired transmission on 2014 Ford Focus, clutch problem. Also recall for door latches. This is my first experience with Gervais. From the first Repaired transmission on 2014 Ford Focus, clutch problem. Also recall for door latches. This is my first experience with Gervais. From the first person I dealt with to service people they were very pleasant and listened to me. Would deal with them again. Dean Farnum was service advisor. I am not associated with any dealership or service center. Roland L'Homme More

Went above and beyond The service center at Gervais, especially Mike Gervais, went above and beyond to ensure our Explorer was safe for our family's everyday use. Thanks The service center at Gervais, especially Mike Gervais, went above and beyond to ensure our Explorer was safe for our family's everyday use. Thanks Gervais Ford! More

Sunroof replacement The Gervais team was exceptional when dealing with the replacement of our Sunroof on our Ford F-150. They were very accommodating and delivered subst The Gervais team was exceptional when dealing with the replacement of our Sunroof on our Ford F-150. They were very accommodating and delivered substitute transportation so that I did not have to cancel or reschedule any meetings. More

Excellent Experience! We had a fabulous experience with this dealership and its staff. They made the process very easy and we felt that we were dealt with very fairly. We had a fabulous experience with this dealership and its staff. They made the process very easy and we felt that we were dealt with very fairly. More

Attentive staff The whole experience made me feel like I was buying a truck from my own family. John Toomey answered my every question and I asked lots of them. i wil The whole experience made me feel like I was buying a truck from my own family. John Toomey answered my every question and I asked lots of them. i will purchase from this dealership in the future. I really appreciated the hand shake and hello from John Gervais the day I took delivery of my Truck. More

Too expensive and should have had recall part in stock Booked service over a week in advance for simple oil change and recall fix for airbag on my 2014 Mustang. Oil change seemed expensive and they had my Booked service over a week in advance for simple oil change and recall fix for airbag on my 2014 Mustang. Oil change seemed expensive and they had my car for 2 days since they didn't have part in stock for recall work. They should have ordered it ahead of time knowing I was coming in. More

Outstanding Customer Service Mike is exceptional - he is always friendly, courteous and helpful. His first priority is the customer. When Mike does not have Saturday duty - Lou p Mike is exceptional - he is always friendly, courteous and helpful. His first priority is the customer. When Mike does not have Saturday duty - Lou provides outstanding service. More

Service was good extended service plan was not explained to When I purchased the truck I purchased an extended service plan but not explained how it works which was different than how I thought it worked I spen When I purchased the truck I purchased an extended service plan but not explained how it works which was different than how I thought it worked I spent 1395 dollars for nothing. More

Explorer rear suspension recall. I have relied on this Ford dealer for excellent service and DIY parts for both my 2014 Ford Explorer Sport and 2003 Lincoln LS vehicles. I have relied on this Ford dealer for excellent service and DIY parts for both my 2014 Ford Explorer Sport and 2003 Lincoln LS vehicles. More

Devens Fleet repairs From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were t From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were taken care of and kept up to date during the service process. More