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Gervais Ford

Ayer, MA

4.7
459 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 459 reviews

January 17, 2017

Purchase of 2017 Explorer Platinum This is my 3rd vehicle purchased from Gervais ('98 Navigator new, '04 F150 Lariat new) Gloria and team were easy and concise to work with. I built my More

by mbrown250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Coffin, Jason Catalano
Jan 23, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford, Gloria is one of our best and always on the Ball with the best options and Jason is awesome at helping people find the right options and financing. We are so glad we could help you and continue to help you find the right Vehicle. Thank you again for choosing Gervais Ford.

January 17, 2017

Vehicle is happy. When my vehicle is running well and is happy I am happy. The service at Gervais has always been excellent and kept my vehicle running well and depend More

by Kochkid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for recommending us. We are so glad we could be of service and help you keep our vehicle happy and healthy on the road. Thank you again for Choosing Gervais Ford.

January 16, 2017

Car wouldn,t start on cold morning. Car wouldn't start on a cold morning. Battery was checked out and was found that it was weak. A new battery was installed on the same day. Car is only More

by fusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford I am so glad we could diagnose the problem and get you underway quickly, and a plus it was still under warranty. Thank you again for choosing Gervais Ford, we are glad we can help.

January 16, 2017

New truck purchase Great people to work with. No pressure. Bought numEros vehicles from this dealership. Always reasonable in negotiations. I recommend them to everyone More

by COB427SC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Delaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toomey
Jan 23, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for both Service and Sales. We do what we can to make the customer happy, Finding you the right deal, Financing and help you get your vehicle serviced as timely as possible. Thank you once again for choosing Gervais Ford.

January 13, 2017

Been a decade long customer here. Always great service. I have been a customer at Gervais for well over 10 years and have purchased 3 vehicles from them and my father also has purchased one. Always a great More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, We are so very happy we have been able to support you and your family over the years. We pride ourselves on our customer service and keeping you and your vehicle safe on the road. Thank you, again for choosing Gervais Ford. .

January 10, 2017

Outstanding Dealership Service Outstanding Customer Service and has always provided excellent workmanship. Friendly and courteous throughout there organization. As always, willing More

by LennyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2017 -

Gervais Ford responded

Thank you so much stopping over to Gervais Ford for Service and thank you for the excellent review. We pride ourselves on being a Family owned business that not only considers their employees family but our clients as well, It is our goal to be your automotive guide and keep you on the road safe. Thank you again for stopping into Gervais Ford for Service. :-)

January 06, 2017

Services for my 2013 F150 XLT Service was great!!! had talk to mark the day before and service was done on Saturday morning. Truck was in at 7:00am and out at 8:01am Not bad More

by DIRTY_DAWG69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fermanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toomey
Jan 11, 2017 -

Gervais Ford responded

Thank you for stopping in to see us at Gervais Ford, I am so glad you enjoyed your time here and we got you in and out quickly. We have been actively thinking about our waiting areas and how we can improve them for you. Thank you for your feedback, it helps us greatly. Thank you once again for choosing Gervais Ford.

January 05, 2017

oil chainge I thought they did a great job and always go back they are awesome place to go. very friendly and smiling friendly place to be More

by MOHGANCAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2017 -

Gervais Ford responded

Thank you for bringing your car to Gervais Ford for Service. We are so glad you had a wonderful experience with us. Gervais is an absolutely wonderful place to work and it certainly shows in our staff. Thank you again for visiting us and we are very glad you did. :-)

January 04, 2017

2017 F250 Called a day ahead to make sure truck was still available. Spoke with Gloria abd made an appointment for the next morning. Truck was outside and rea More

by CMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Coffin, Jason Catalano
Jan 04, 2017 -

Gervais Ford responded

Thank you for coming to see us at Gervais Ford. We try to make the buying process as simple and smooth as possible, putting the customer first, We are so Glad both Gloria and Jason could give you fantastic service and help guide you through the buying process. Thank you again for choosing Gervais Ford and best of luck on your New Truck.

January 04, 2017

Prompt service on short notice Had a sudden oil leak. Called service at 5PM, they advised they were busy next day to get it in for diagnosis. They did this, found problem, orde More

by Red Horse
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2017 -

Gervais Ford responded

Thank you for stopping in to Gervais Ford for service, It can get busy from time to time but we do try to accommodate everyone to the best of our ability. I am glad Dean cold assist you and provide you with excellent service. Thank you again for choosing Gervais Ford.

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