Gervais Volkswagen

Felt rushed , sales rep did not disclose gap insurance on the purchase, instead I inquired what the $900 dollar charge was, and had to ask if it was optional, and then was pressured to purchase it. Car not the purchase, instead I inquired what the $900 dollar charge was, and had to ask if it was optional, and then was pressured to purchase it. Car not ready or inspected as promised on day of pick up. But no phone call to let me know it would be that late , because it needed a new battery. .. had to wait an hour and a half . Once finally got the car the key battery needed replacement . .Pleasant environment and staff but not sure I would come back if they can't make a phone call to tell me car wasn't ready or inspected. More

Never disclosed known issues to a used vehicle I purchased. When brought to their attention they were very eager to make right however that was all for show as they actually didn’t fix what they sai purchased. When brought to their attention they were very eager to make right however that was all for show as they actually didn’t fix what they said they were fixing. Had vehicle for 6 weeks saying the job they were doing took time but they never actually replaced what they said they did. Mechanics work was terrible installing broken/cracked parts back into the vehicle. After 6 months already had to get rid of the vehicle and get a new one. SHADY dealership stay away More

The staff at Gervais Volkswagen are incredible. They are a prime example of what the standards should be for all dealerships. 10 out of 10 service always ! They are a prime example of what the standards should be for all dealerships. 10 out of 10 service always ! More

Always amazing service! Great communication and always ready on time! Only place i bring our VW Great communication and always ready on time! Only place i bring our VW More

Amazing dealership and service center highly recommended they definitely know how to put the customer first they definitely know how to put the customer first More

Everyone here is extremely helpful, friendly and laid back. Didn't feel pressured at all by anyone and felt they went above and beyond for me. evin Dunn has to be one of the kindest sales people I've back. Didn't feel pressured at all by anyone and felt they went above and beyond for me. evin Dunn has to be one of the kindest sales people I've ever met. I called him in slight frustration from trying to secure a vehicle from another dealership that I worked with in the past where I purchased 5 vehicles over the years.I went in to see him that day, and drove off with my new vehicle the following day. He gave me more towards the cost of the vehicle and more towards my trade than the other dealership, all without any pressure. I found everyone to be laid back, friendly and extremely helpful, specifically, Kevin, Danny and Savian. I will be referring others here and will be back in the spring to purchase a new vehicle for my wife. More

Nick (Service advisor) was professional and informative. Provided thorough repair info. Car ready at the promised time. Provided thorough repair info. Car ready at the promised time. More

I called them they said they had what I was looking for and the price.I wanted I showed up and they kept there word.with no hassles.all the through the process.no hidden fees or any other xxxxxxxxx .. very and the price.I wanted I showed up and they kept there word.with no hassles.all the through the process.no hidden fees or any other xxxxxxxxx .. very happy More

I’ve been coming to Gervais Volkswagen since 2018. Even when we moved to NH, we drive down to Gervais because of the quality of service. Out of all the dealerships and service departments that we’ve u Even when we moved to NH, we drive down to Gervais because of the quality of service. Out of all the dealerships and service departments that we’ve used, Gervais sales and service are the best. Liliana in particular is amazing- I just went in for an oil change and after not seeing her for 3 years, she remembered me and personal life details. The team is a bunch of genuine real people run by a company that clearly cares about the customer. More