Gervais Volkswagen

Had a fantastic experience getting my new Atlas from Gervais! Kevin in sales and Theo from online made the entire process seamless, transparent, and completely hassle-free from start to finish. I couldn Gervais! Kevin in sales and Theo from online made the entire process seamless, transparent, and completely hassle-free from start to finish. I couldn’t be happier with the new ride. Highly recommend working with this team! More

John was great! Second time buying a new car from Gervais. They’ve always treated us great. Second time buying a new car from Gervais. They’ve always treated us great. More

John, answered all my questions, he was very knowlegable about the vehicle and made me as a woman purchasing a new vehicle very comfortable. about the vehicle and made me as a woman purchasing a new vehicle very comfortable. More

Kevin Dunn was so patient with me. He was very knowledgeable and explained how to use everything I needed. Everyone else was very nice and accommodating! Thank you I love my car He was very knowledgeable and explained how to use everything I needed. Everyone else was very nice and accommodating! Thank you I love my car More

I’m providing this rating for the dealership primarily on my recent interaction with Nicholas Grimshaw. I had given up on Gervais Service after several unsatisfactory visits. I called Nicholas and explained my recent interaction with Nicholas Grimshaw. I had given up on Gervais Service after several unsatisfactory visits. I called Nicholas and explained the situation, my GPS had an update and once it updated my whole screen, telephone charger and radio did not work. I had called when this first happened and a Gervais Service person told me I would need to leave the car for days, if would be difficult to troubleshoot and they didn’t have a rental I could use. So needless to say I delayed in bringing my car in. Pure torture. I was on vacation the end of August so could be without my car. I called Gervais again. Thankfully Nick answered. He absolutely assured me this could be an easy fix, perhaps just a reset. “We’ll take a look at it and I’ll let you know what we can do.” When I arrived, it took a little longer than a reset button, but Nick kept me updated every step of the way. At the end, they did correct the concern but here’s where it gets exceptional. Nick said he wanted to look into whether that was a Volkswagen concern. It turned out it was and I didn’t get charged for the service call. He went more than above and beyond. I literally followed up six weeks later to get this survey so I could share how pleased I was with his incredible Customer Service. Job VERY well done. Please keep Nick in the service department. He just saved a long term customer of yours. More

Great dealership and quality service. Extremely happy with the transaction, service and quality of vehicle Extremely happy with the transaction, service and quality of vehicle More

Luca is an outstanding salesperson! He was incredibly kind, patient, and dedicated, and he worked hard to help me make my dream come true: buying my very first brand-new car with zero m He was incredibly kind, patient, and dedicated, and he worked hard to help me make my dream come true: buying my very first brand-new car with zero miles. I’m truly grateful to Luca and the entire team for all their help and support throughout the process. They made the experience special and memorable for me. I highly recommend Luca and the whole team to anyone looking to buy a car. Thank you so much for everything! More

Excellent service. No pressure at all. That made all the difference. Kevin Dunn was amazing. No pressure at all. That made all the difference. Kevin Dunn was amazing. More

Gervais VW staff are very professional. I have been choosing to do business with Gervais VW for many years. Kevin Dunn is always welcoming and great to work with. I have been choosing to do business with Gervais VW for many years. Kevin Dunn is always welcoming and great to work with. More

We came in knowing what we wanted and were ready to buy, it simply did not need to take 4 hours it simply did not need to take 4 hours More