Gervais Volkswagen

I recently purchased my car from this dealership and it was great experience overall. I would like to start with Theo who reached out to me first soon as he saw my inquiry about the car in his inventory. H was great experience overall. I would like to start with Theo who reached out to me first soon as he saw my inquiry about the car in his inventory. He offered a decent discount straight up for a particular car that he had in stock. I was looking for a different color combination which he did not had on hand which is when him and John S committed to finding one for me. It did looked earlier like a bait and switch move by them to just bring me in and try to sell me something what they want to instead of what I needed but they did not. They tried reaching out to their dealer network and were able to arrange the one that I was looking for. I had to follow up for couple of days but they actually delivered to what they promised. They also stuck to the same price they committed during our first call. Next was working with John S, great guy to work with. Communication was on top and he helped me answering every single question I had. He worked closely with me from the trade-in of my existing car to the final registration/inspection of the new one. Though I am not happy with the actual trade-in value of the car that I got offered from them but their commitment to getting the car that I needed made me go with it. Another helpful person on the team is Danny who worked on the finance with me. He dived into all the line level breakdown of the costs and also answered every single follow up question before I was convinced to sign the final paperwork. These are great bunch of people around at the dealership who are focussed on delivering. Would definitely recommend doing business with this group. More

Nick Sirois was one of the best service costumer that I ever receive in any need! I greatly recommande him! ever receive in any need! I greatly recommande him! More

In and out in an hour for an oil change, 17-point inspection, and state sticker. inspection, and state sticker. More

Great service and employees. My tech is thorough and reliable. Service of my vehicle is always fast. My tech is thorough and reliable. Service of my vehicle is always fast. More

Dealership provided an inaccurate estimate of the cost for work, the actual price was nearly triple. Dealership stated they rotated the tires but I had marked the tires ahead of time and all of them are for work, the actual price was nearly triple. Dealership stated they rotated the tires but I had marked the tires ahead of time and all of them are in the same locations so clearly they did not. Filed an official complaint with Volkswagen of America and will not be returning. More

We had a wonderful experience with Savian and Gervais! We love our new car and would highly recommend going! We love our new car and would highly recommend going! More

Staff was not very friendly. There were bugs all Over the floor in the sitting area. The sitting area was uncomfortable. The area were snacks were provided was filthy. Parking l There were bugs all Over the floor in the sitting area. The sitting area was uncomfortable. The area were snacks were provided was filthy. Parking lot was difficult to navigate. I was quoted a price that didn’t make sense, lots of charges on the breakdown sheet were added more than once. I got the work done at a different VW for $1200 less than the Gervais quote. I will not be returning to this dealership. More

Great fifteen times again again again too too too also also also mucho mucho banans also also mucho mucho banans More

Everyone was knowledgeable and helpful! Amazing customer service. They got me the car I wanted. Amazing customer service. They got me the car I wanted. More

Went in for an airbag recall. They put the wrong one in and I had to go back. They put the wrong one in and I had to go back. More