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Gervais Volkswagen
Lowell , MA
464 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
December 17, 2022
Very easy transaction. Kevin and Ian were great to work with. Go check out the dealership. Kevin and Ian were great to work with. Go check out the dealership. More
by aloppocwerdna
Verified Customer
December 16, 2022
My experience was great! Everyone was friendly and helpful. I appreciated their kindness and help Everyone was friendly and helpful. I appreciated their kindness and help More
by leahbonbon
Employees Worked With
December 16, 2022
The staff is always courteous and professional. I was treated with respect. I was kept in the loop of what was happening with my vehicle. My vehicle was completed on time. I was treated with respect. I was kept in the loop of what was happening with my vehicle. My vehicle was completed on time. More
by rockysasha8
Employees Worked With
December 16, 2022
No idea who Ian Thomas is so I cannot comment on him. I cannot recall the name of my finance person so I cannot answer this. Maybe a photo would help with that info I cannot recall the name of my finance person so I cannot answer this. Maybe a photo would help with that info More
by jamiegkemp
Employees Worked With
Other Employees :
I do not know who Ian Thomas is. Not sure of my finance persons name
December 10, 2022
Making a appointment was easy and quick over the phone someone pick up right away. Customer service is very nice and check out was quick in and out. someone pick up right away. Customer service is very nice and check out was quick in and out. More
by SEYLANOU
Employees Worked With
December 01, 2022
I had a very good experience at the dealership. Kevin and Ian helped me out with the purchase. It was a very easy process. Kevin and Ian helped me out with the purchase. It was a very easy process. More
by aloppocwerdna
Employees Worked With
November 26, 2022
Annual inspection. Went well. In and out reasonably quickly. Good for walk in service. Well done Went well. In and out reasonably quickly. Good for walk in service. Well done More
by mastersmbe
Employees Worked With
November 24, 2022
Very good service experience, which keeps me coming back for all my service needs. Highly recommended. for all my service needs. Highly recommended. More
by David W
Employees Worked With
November 22, 2022
Liliana was incredibly knowledgeable and helpful. I wish I could steal her to run my company's office. I would recommend everyone to work Gervais Volkswagen based on my experience. I wish I could steal her to run my company's office. I would recommend everyone to work Gervais Volkswagen based on my experience. More
by BM9583
Employees Worked With
November 18, 2022
Was scheduled for new tires and alignment-was notified literally ten minutes before the actual appt time tires would not be delivered there at scheduled time. Spouse had taken the car in and i received t literally ten minutes before the actual appt time tires would not be delivered there at scheduled time. Spouse had taken the car in and i received the call as he was pulling onto the site. Appt was scheduled for 1pm, he did not leave until after 5pm. Specifically informed service center he would be waiting for my vehicle More
by KTTY728
Employees Worked With
