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Gervais Volkswagen

Lowell , MA

Overview
Employees
Reviews
Vehicles
4.6
612 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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6-B Industrial Ave E

Lowell , MA

01851

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Showing 612 reviews

October 08, 2022

This dealership is fraud . I was about to get a new Atlas from them ,so put the money down but deal didn't go through .When asked for money back , Jason Stone ( My sales perso More

by Naveen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Stone
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Oct 08, 2022 -

Gervais Volkswagen responded

Naveen, thanks for the feedback. We do appreciate constructive criticism and feedback, although we do feel your “fraud” verbiage is unjust and without merit. We do our very best to do business in good faith however, we can not control the consumers credit rating and unfortunately the lender has to make decisions based off of the consumers previous credit history. I thought we had a good alternative plan in your case, we just needed some time to secure the vehicle and bring it to the store for you. We will take most of your feedback and use it to be better moving forward. Good luck with your vehicle search.

Oct 08, 2022 -

Naveen responded

Fraud is justified because your team refused to answer my call or text as soon as I asked for return of my down payment . I called your dealership 7 times on 10/08/2022 between 10:00 am-10:45am , even asked for GM but no avail and sometimes it was directed to Jason's voicemail intentionally even when I never asked for him ( besides several times yesterday & day before yesterday ) and only after I wrote a review on dealer rater that your team called back( within 5 minutes from time I posted the review) and offered to return the money. Also I understand sometimes deals can take time or it may not happen for uncontrolled circumstances but then not informing the customer or lying that everything is fine but then not doing anything is unacceptable and unprofessional . Please don't waste people's time , sometime just being honest helps

Oct 08, 2022 -

Gervais Volkswagen responded

Thanks for the response. I do know 1st hand that we’ve been in communication with you daily. 7 calls in a 15 min timeframe is a lot. Did you leave a message for us? If we didn’t know you were calling, I don’t think it could be considered fraud? In case you didn’t know, Fraud by definition is “wrongful or criminal deception intended to result in financial or personal gain”. So, we apologize for missing your phone call.

Oct 08, 2022 -

Naveen responded

I did leave message yesterday and today . Please go check your call records and see how many phone calls you received from number ending with 0807 . While I being on the phone I could hear that call being routed from GM's desk to Jason's desk even when I never said I want to talk to Jason (That thing doesnt happen on its own , someone has to do it manually ) . Its not rocket science , when someone calls ,the number is displayed and person on the other side has a choice to answer or not answer. There was no response to text either . You are right abt definition of Fraud and that's precisely what I meant . I messaged clearly to Jason that deal is no go ,so please refund the money and your dealership failed to acknowledge that message . That's wrongful intent /deception and plan to not return the down payment until I continued to be persistent to get my funds back

October 07, 2022

Kevin made the car buying process simple and straightforward. We love our call and will think about Kevin every time we drive it! More

by Matt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 07, 2022

The service department is super helpful. If something’s wrong, they will bring it up and advise on how to handle it More

by Mala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
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October 03, 2022

My experience was a good one. It was unfortunate that they were short-staffed, it slowed down the process a bit. More

by DERBY85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Liliana Arboleda
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September 29, 2022

Convenient. Customer Friendly. Easy to schedule. Women with good people skills out front. Efficient repairs. More

by deborah.joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Check out - payment, Liliana Arboleda
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September 28, 2022

Danny was amazing and patient. The process was transparent and painless. Thank you for the wonderful experience! More

by leahbonbon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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September 25, 2022

Process was transparent and simple. The staff was friendly and helpful. Pleased with overall experience. More

by andrewmacbride
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 24, 2022

Great job would definitely use again and come to this dealership in the future for another vehicle More

by izzyt292
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 20, 2022

Danny did a incredible job for us! Would highly recommend him to anyone who’s looking to purchase or lease a new vehicle. He’s definitely definitely a credit to your organization. I More

by izzyt292
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 20, 2022

THE SERVICE DEPT STAFF PROMPT AND PROFESSIONAL IN THE SERVICE OF MY VOLKSWAGEN ATLAS CROSS SPORT More

by fredcharland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
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