Gervais Volkswagen - Service Center

Danny met me at the door with a smile. ..he helped me with the lease...good to see him. congrats on his promotion. Liliana also met me with a smile and answered all my questons. ..he helped me with the lease...good to see him. congrats on his promotion. Liliana also met me with a smile and answered all my questons. More

they were fixing a recall, they drained oil and did not refill, did not say anything, my kids were driving to college (7 hr drive) when low oil alert came up. Everyone was freaking out, snow storm was comi refill, did not say anything, my kids were driving to college (7 hr drive) when low oil alert came up. Everyone was freaking out, snow storm was coming, not reliable!!!!! I always take care of their car. I never in my life had a low oil alert come up. More

They were on time and did what they said they were gonna do. It all worked out well do. It all worked out well More

It was a pleasure dealing with the staff, they were responsive and easy to deal with. responsive and easy to deal with. More

Explained and performed service in a timely manner. Very pleasant over the phone and easy to understand. Very pleasant over the phone and easy to understand. More

Dropped car off for a recall item and they went through car writing up an overpriced list of items that need to be done tying the car up all day. car writing up an overpriced list of items that need to be done tying the car up all day. More

They completed one recall but didn't have the parts for the second although we had scheduled both for the same time. So, we must go back. the second although we had scheduled both for the same time. So, we must go back. More

Well done from a a communication standpoint as well as up front understanding of all costs front understanding of all costs More

We shopped for a replacement to a vehicle for a 16-year-old newly licensed driver who got in his first accident. We found one at your dealership even though your dealership is 2 hours away, 16-year-old newly licensed driver who got in his first accident. We found one at your dealership even though your dealership is 2 hours away, More

The service department was extremely hard to get in contact with to schedule an appointment. I was told my car would be ready on a certain day and time and it was not ready until the next day. The tech contact with to schedule an appointment. I was told my car would be ready on a certain day and time and it was not ready until the next day. The technician did not reset the recall for my oil change and my car still says service is needed More