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Gervais Volkswagen - Service Center

Lowell , MA

4.7
160 Reviews

160 Reviews of Gervais Volkswagen - Service Center

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February 20, 2024

Kevin was very helpful and worked with me to get me into a vehicle at a price that was agreeable to me. He was very helpful with going through the features of the car. More

by kathy42
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

So far; so good. I'm three-and-a-half years into ownership of my Golf GTI and, thus far, I've found Liliana to be fantastic to deal with! More

by rjstrauss
Recommend Dealer
Yes
Employees Worked With
Service Advisors
February 14, 2024

Liliana was extremely helpful and informative. The service was wonderful and my car feels great. it feels no different than the day I bought it in 2019. I plan to bring my car to Gervais exclusi More

by tomhersey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

All service and updates were performed in a timely manner. Comfortable waiting area with amenities. More

by brian.hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

Easy to deal with and helpful with transportation replacement. Could always be a little cheaper. More

by MIKEMACARELLI
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
February 07, 2024

I appreciated Danny's attentiveness through the purchase process and orienting me to the car. Putting a set of new tires on the car was terrific, plus new all weather floor mats. More

by mkarns1
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Everything was great! In addition to having my car serviced and inspected, I was given helpful guidance regarding the ongoing maintenance of the vehicle. More

by tomhersey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2024

My experience was wonderful. Both employees were respectful of my time and vehicle. All work was done in a swift amount of time. They were both super friendly and professional. More

by AYanexa
Recommend Dealer
Yes
Employees Worked With
Liliana and Melesio
January 19, 2024

Communication was great through the appointment and I was kept informed of every thing. Thanks More

by p905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2024

Gervais VW has a stellar service department. They are friendly and knowledgeable, and keep the customer informed in clear and understandable terms. They provide a consistently excellent experien More

by Dan
Recommend Dealer
Yes
Employees Worked With
Mitchell