Gettel Acura

Friendly, professional and efficient service and she also checked in my father-in-law to the service department. He recently moved from Virginia and has a 2022 MDX. checked in my father-in-law to the service department. He recently moved from Virginia and has a 2022 MDX. More

First time buying car remotely over Internet and they really helped make it less painful. Malcolm, my salesman did a great job of virtually walking me through and showing me vehicle. Ray and Mike were ve really helped make it less painful. Malcolm, my salesman did a great job of virtually walking me through and showing me vehicle. Ray and Mike were very helpful with my financing and paperwork as well. Very happy so far! More

I have 67,000 miles on my vehicle and the service department has always done a fine job of keeping my car in top shape, The only downside is that the best ever service advisor is no longer with Gette department has always done a fine job of keeping my car in top shape, The only downside is that the best ever service advisor is no longer with Gettel. So, I was scheduled to meet with Christine but she was also no longer there and was directed Steve who had only work there for 4-days. I also had an appointment to meet with an associate to give me a quotation to buy my vehicle and he was no longer there. Not sure the reason for the sudden rapid turnover with the associates. However, I still give the service center 5 stars. Of the persons listed below, I did not work with any of them, my new advisor was Steve. Will he still be working there for my next appointment? More

The team at Gettel Acura is great! Everyone who helped along the way was polite, professional & awesome to work with. From the General Manager Zach, Michael in Finance & Walter my sale Everyone who helped along the way was polite, professional & awesome to work with. From the General Manager Zach, Michael in Finance & Walter my salesman made the buying process easy & stress free! More

Oil, filters and tire rotation service were prrformed well. Auto Butler detail left the inside of the windows not well cleaned. well. Auto Butler detail left the inside of the windows not well cleaned. More

Service department is the worst that I've experienced - ever. Took the car in a week ago, just 2 weeks after purchasing it for a loose piece on door. Was told a part needed to be ordered and it would be in ever. Took the car in a week ago, just 2 weeks after purchasing it for a loose piece on door. Was told a part needed to be ordered and it would be in Monday. It is Thursday and no word, so I called parts and they said it was not ordered. I've been waiting a week and come to find out, as I suspected, it wasn't even ordered by my service advisor. The parts person just called me back and was awesome and ordered it and said it would be in tomorrow. However, my trust is already gone and I will take it elsewhere. Because while there, it was supposed to be checked for an electrical clicking sound. They told me this is normal and when I picked up the car, the service form said client (me) says it's clicking upon start up. I never said that. It makes a clicking noise off and on the entire time I'm driving it. For example, I drove it home from the dealership and the entire 1.5 hours (bad traffic, is normally 50 min drive), it clicked and made this sound in multiple spots. Normal? No. Beyond that, when I purchased the vehicle, I noticed when I got it home day of purchase that the oil life maintenance said 30% left on oil. I asked Jorge and he said the oil was changed when it was certified, I'll have them reset the oil maintenance reminder while in the shop today. I pick it up and that wasn't done either. So, I went onto youtube to watch a tutorial to figure out how to do it myself and did so. However, I wonder if it was truly changed. Which is true, that they forgot twice to reset it, or they didn't actually even change the oil. How would I know and be certain. The level of service, lack of service rather, and the lack of attention to needs/details, and lack of communication from this service department is below professional standards. I've emailed Jorge multiple times and left a vm with his extension provided. Disappointed beyond measure. Looking to take it to different Acura for service because my location, I can get to a different location just as quickly as Sarasota, so no use in my driving there as it's no more convenient than another location for me. More

On time appointments, excellent customer service, detailed written estimates and clean work areas with comfortable waiting area… detailed written estimates and clean work areas with comfortable waiting area… More

Kimberly was great however twice I've brought my car in and found something that wasn't 100% after leaving. The first time was my battery last year. Service said it was fine but driving away a message came and found something that wasn't 100% after leaving. The first time was my battery last year. Service said it was fine but driving away a message came up saying it was failing. Returned and it was replaced. Why mark it as good if it wasn't. After my appointment this time I asked that my tires be balanced and rotated. They were but the air in them wasn't good. 37 in 2 tires and 39 in the other two? It's not a big thing but if your striving for excellence, why not go the extra step? More

Everyone was very courteous. Kimberly is top notch, we have dealt with her many times. Unfortunately, we have not yet been able schedule our window washer pump repair due to no Kimberly is top notch, we have dealt with her many times. Unfortunately, we have not yet been able schedule our window washer pump repair due to non availability of parts. We are anxious to get this done & hope Kimberly will keep us informed. More