Gettel Acura - Service Center

The service center was a pleasant experience and everything was repaired at this time chasing a mystery noise ..Service manager Jeff was excellent listening to what I said and having a tech ride everything was repaired at this time chasing a mystery noise ..Service manager Jeff was excellent listening to what I said and having a tech ride with me to hear the noise and the noise being repaired More

The service department is amazing, sales department not so much. Would love if the sales people were as knowledgeable as the service people so much. Would love if the sales people were as knowledgeable as the service people More

The service at Gettel its warm and inviting. I never feel pressured into anything and Gettel staff is always open and willing to answer my questions and concerns. I never feel pressured into anything and Gettel staff is always open and willing to answer my questions and concerns. More

Clean and comfortable waiting area. Spacious and attractive new car viewing space. Staff friendly courteous and professional. Spacious and attractive new car viewing space. Staff friendly courteous and professional. More

Christine and everyone at Gettel Acura treated me exceptionally well and were very professional . It was my first time there and I will definitely be bringing back my Acura for service there. exceptionally well and were very professional . It was my first time there and I will definitely be bringing back my Acura for service there. More

Very friendly check-in and customer service agent for this major recall. Vehicle was nicely cleaned and ready for pickup at estimated time. I was given a new loaner vehicle to use for 3 days which allo this major recall. Vehicle was nicely cleaned and ready for pickup at estimated time. I was given a new loaner vehicle to use for 3 days which allowed me to test drive a different model. Minor point, but new oil was required for this work, and oil minder was not reset. More

Great experience, friendly helpful employees. Good coffee and clean waiting area with current newspapers. Complimentary car wash was super. Good coffee and clean waiting area with current newspapers. Complimentary car wash was super. More

I’m very happy with the work that you have done. My one complaint is your process for checking people out. The average time over these last 2 years has been between 20-30 waiting to get checkout, My one complaint is your process for checking people out. The average time over these last 2 years has been between 20-30 waiting to get checkout, knowing and seeing my car has been outside this whole time. You have the philosophy that whoever checks you in must check you out. It does not work, that person so often is working with someone else, hence the 20-30 delay before I can get out of Acura. Please rethink your process. People should be able to jump in and get that person processed and out the door. The checkout gets me upset every time I have appts. More

Kimber sets the gold standard for professional service managers. She is knowledgeable and confident. Her personal skills and experience ensure seamless service. I look forward to having my routine service managers. She is knowledgeable and confident. Her personal skills and experience ensure seamless service. I look forward to having my routine service calls knowing that she will be overseeing the process. More

From the time we arrived the people were courteous and very polite and friendly. They were very informative.it was a very pleasant experience. very polite and friendly. They were very informative.it was a very pleasant experience. More