During the week of 9-17-18, Gettel Hyundai of Charlotte County (Dealer Code FL 139) was contacted to see if they would price match a car quote from another car dealership. The Internet Sales Manager (Bethany) asked for a copy of the quote from the other car dealership which we provided. The particulars of the sales were for Gettel Hyundai of Charlotte County to sell a 2018 Tucson for an out the door price of $7,500 (after giving $13,000 for our trade in). The Internet Sales Manager said she spoke with the dealership manager (Joe) he agreed to meet the price. Since I live over three (3) hours away, an agreement was reached for me to come into the office on Saturday (9-22-18) and bring the trade in vehicle (2017 Ford Escape). Financing information was sent in ahead of time to make the process speedy and the date was agreed to and we were instructed to ask for Kevin when we arrived.
On 9-22-18, I arrived with my wife and asked for our sales person (Kevin). At that time our sales person (Kevin) presented us with a bill of sale which had a total of $8,176.09. The trade in value for our car was listed correctly at $13,000 but the other numbers did not add up to the $7,500 that was agreed to.
When we asked our sales person about the price not being what was agreed to over the phone, he took the document into the Sales Manager (Joe). Joe was the same Sales Manager that had agreed to the price earlier in the week per the conversations with the Internet Sales Manager (Bethany). About 25 minutes later, our sales person came out and said that Joe would have to work it out with the Internet Sales Manager, but we would be getting the $7,500 price out of the door. Our Sales Person said we could begin filling out the documents and he went out to look at our trade in. Our sales person came back in and wrote down the mileage of our trade in on the car title (thus altering the car title). After we signed several documents, our Sales person took all of them and went into office to see the Sales Manager (Joe).
After another 10 minutes, our sales person came back with a bill of sale that reflected the agreed to out the door price of $7,500. We signed it and then our Sales Person (Kevin) asked if we were paying with Cash or Check? At this time, I reiterated that we are financing the remaining $7,500.00, which is why we sent in the credit application in ahead of time, and the bill of sale stated that we are financing the remaining amount. Our Sales Person then took the paperwork back to the Sales Manager.
Our sales person came back with a new bill of sale that had the total changed. Our sales person (Kevin) said that the Sales Manager said he is not going to pay the financing documentation fee, so he added another $26.50 onto the total. I want to state that the previous 2 Bills of Sale clearly stated that the remaining balance would be financed, so this was not a surprise. I stated I was not going to pay that and that I wanted the agreed to price of $7,500 out the door.
Our sales person then went to the Sales Manager and told him that I wanted them to honor the agreement. At that time the Sales Manager (Joe), came out of his office and said (and I quote)..”I can’t…I mean I could remove the $26.50, but I’m not going to.” At that time, I said “I wouldn’t be able to purchase the car if they were not going to honor the agreement and he said “Ok, good bye”.
At this point I asked who was going to pay for me to have a new title created since his sales person, wrote on the title. He said that he would have a new title created on Monday for $15. I said that it cost $85.00 to have a new title created in Florida. He “ok, come back on Monday because the treasury office in the dealership was closed.” I said I’m not driving three (3) hours for $85.00, I requested a check mailed to me. The Sales Manager (Joe) reluctantly agreed and had the sales person type up a document and it was signed. At this point I left.